-Worst building management ever! -Complex with the thinnest walls and ceiling in Silicon Valley -Do not complain about your neighbors making excessive noise when they are having sex or lifting weights in their apartment because at the end you will be the bad neighbor and not them. - ants all over the place - false false alarms every other month, if you like walking out the building in the middle of the night in pajama then this is your place. I am really lucky my lease ends next month I absolutely do not recommend this place.
I lived here for 2 and half years. Bad experience. Biggest problem was all kinds of bugs, mouse and noisy pool area. There was no enforcement of not using pool after 10pm as stated in the policy. Equipments in gym are old and most of TVs in the gym equipments are broken. Above all DO NOT expect security deposit once you decide to leave the apartment. I hired a professional cleaner to clean everything like new but they came up with a flimsy excuse that they had touch up some wall paint here and there therefore they won't be returning my deposit. Do a great service to yourself and stay away from this horrible place.
While the apartment units are indeed beautiful (because they're new), the management is completely unresponsive and undependable. I chose to pay more to live in this luxury complex, but there is always garbage everywhere, animal urine and feces inside the hallways (that were NEVER removed), cigarette butts where people should not be smoking, innumerable cars that parked in the garage without an assigned parking sticker (forcing me to park outside), and a millipede problem on our side of the building. Meanwhile, management would rather spend money on giving out free breakfasts or putting on children's programs than cleaning up the trash and maintaining a good place to call home or keeping good on their word and removing illegally parked cars from the already-packed garage. If you want to live in a beautiful dump, then this complex is perfect! If you don't care about the garbage and mice that run around the first floor hallways, then this is certainly the building for you!
I am now in the bed in this Cerano Apartment. It's 630 am. I cannot sleep any more because of the noise. There is a construction site right by my window. The construction workers starts at 630 everyday even on Saturday. You won't know this until you move in. Because no one will tell you. When you tour the apartment, they will show you a sample unit. It's even worse when you move from a different state and book the apartment remotely because they will only give you options facing the construction site. Again, they never tell you when things are bad.
Unprofessional and unethical management policies. They do not refrain from lying for leeching money from renters. My friend talked to the leasing office for an apartment which was already occupied, and her name was to be added on the existing lease. The leasing agent promised her that its just an addition to the lease so the existing rental rates will apply. However just days before the move in she was informed that she will have to sign a new lease with new rates even if her roommate is an existing leaseholder. She had already vacated her previous apartment, so now she's literally homeless and has to bear moving charges twice whenever she finds another apartment.