In the past two weeks, there has been no hot water on three separate occasions. The elevator has been stuck with some poor slob in it, there was a mirror in the elevator that fell off and broke, and the housekeeping schedule is highly erratic. That, along with the repaving of the parking lot and the need to park on the other side of the facility, has created a nightmarish stay. I work for the U.S. Government, and have lived for a good deal of time in third-world countries with shacks that outclass the Oakwood by a long shot. This facility is one step below a poorly run housing project. Zero "Stars" would be giving this place too much credit.
1/18/2016 I am totally with previous reviewer...I wish I could give them "0" rating.... I had 30 days stay here and it was interesting to read some bad review which made me laugh. Because ppl gives good review with this appt but got bad review for service or bad attitude of staffs. We enjoy our stay here most of part but people working here made my stay so horrible. One previous review says it was amazing how one person made whole stay feel awful. I do strongly agree with that at this time. There are a few ppl working here have attitude problem for sure. Another review was saying about how bad experience she had with Asian American lady who works here. I had same awful experience with her. Her name is Christina...just avoid her. She made you feel like you are begging her for free apartment. Just making your stay so horrible. She made me feel like I am getting government welfare free housing every time I talk to her. And my last day, I asked if I can have late check out which lots of hotel honors that even we stay one day since I have a pet and had to wait a few hours before I get to next place. Again, Christina Choi asked me "is there any reason" with attitude and after she listens to my reason she says "we don't recommend ppl have late check out." Then, why did she ask me my reason for late check out. I felt so stupid telling her why and after all that, she didn't do it for me anyway... i am not sure what's normal late check out policy in Oakwood. so, I got the attitude with my request of maybe extra 1-2 hrs stay even after I spent around $3300 at this place. If they are booked, I understand but my next door unit was vacant whole time while I was there. So, I end up being staying in the car with my dog for an hour! Again, that's what I got after I SPENT $3300 HERE!! Matter of fact, this place has lots of good things but the staff with bad attitude is just making your stay horrible. If you are going to stay here, just avoid staffs as much as possible. If you need temporary housing anyway, you can avoid staff here by calling number late night which will forward to corporate ppl not local ppl here. Just check in after 3pm and check out before 12pm and don't ask any flavor or any special request. As soon as u ask, u feel horrible and u r not getting anyway from these ppl. At this point, I don't remember much about good things here...again, how a few ppl working here making your stay so awful....I feel so bad for Oakwood...just bad ppl working here. They should get the job in welfare system..especially Christina!!!
I wish I could select "0" stars. I live across the street from this apartment community. On 9/7/15 my daughter and I visited this apartment because my daughters bus stop, reads Roosevelt Blvd / Ridge Pl and Oakwood apts. It shows two different times on the bus routes. I asked the Asian American lady where the buses will be located. She didn't know what I was referring to, so the leasing manager whose an older African American woman came out to inform me that the bus will not be picking students up in the complex. She said they must be using oakwood apartments as a landmark. I explained to her that the bus route shows "oakwood apartments" in addition to the one near where she thought the bus route is located. She didn't care what I said or what I showed her she kept telling me three times as if I was not comprehending her first statement. I told her I understood the first three times but the schedule is showing something different. She was rude and dismissive. From this encounter I would encourage people to run from this leasing establishment if they are going to talk to anyone in any sort of matter. If you live her she could talk to your guest with this nasty tone. She was not helpful just dismissive and unbothered by her attitude.
Terrible service. Workers at the front office are extremely rude. Wifi barely works in the peak hours
Similar stories as other dissatisfied residents of this horribly mismanaged property. The problem with Oakwood is that Oakwood is a corporate housing complex where after you sign a lease, whether it be for a month or for three - you are nothing but a number to them. Time and time again, I followed their instructions for reporting a maintenance issue only to never have the problems at hand dealt with (like leaving an important voicemail and asking for a call back and never getting one) I dreaded my time here after the first two weeks and wish I could have ended my lease early like other residents.