I have lived in these apartments for (6) months now. The plus- right near the police station. Very quiet place to live. Clean for the most part. No drama with the other residents at all. Pet friendly throughout the complex. Pet waste stations readily available for everyone to use. Nice place to feel safe and simply live life. Now the bad part- The management staff obviously is new to this. Customer service really lacks alot. The manager is never really at the office. So you have to talk through the hired help. Never really seen it done this way :/ Be also sure to get whatever your concern may be in writing. Think they may also be too busy to remember an agreement that was made even a day before.The next day would be like you never even had the conversation at all. Parking- really touchy subject........ If you have a family of three who all drive a separate car, be ready to sell one car, rent a storage shed/covered parking for $80.00 or 30 or so for covered parking. Maybe park in the street. Walk to and from your vehicle each day. But, beware where you park. Parking tickets are pricey in UC. They have changed the rules a couple times already. Currently we are to follow the one vehicle per tenant rule. No company vehicles with logo's that clearly show they are company vehicles. Wait! there must be some kind of loop hole. I counted five on one part clearly marked as (Company Vehicles). I do not know how to get the green light special like some people do. Maybe I will research that a bit further in the future. Now, don't get me wrong. I believe this rule sucks for the guy who has a company vehicle. Im just not understanding how I had to rent a $80.00 storage to house my (3rd) vehicle. And my company truck doesn't have a logo one on it. Parking lots are supposed to be patroled and checked for violators daily. I have never seen a tow truck on the property. They have far too many covered parking area's. And not enough everyone parking. Gated entry as well. ONE remote per tenant. If you have a girlfriend/Wife. One of you will have to Break-Bread again(spend money) and buy a additional remote to get in the gate. Rules are rules. If they're going to be in play then everyone should have to abide by them. I just don't understand if the new parking agenda went into effect yesterday, how come I see numerous company vehicles parked in the same exact spot ????? BUT I'm following the rules...stickers on my vehicles AND also renting a $80 garage because my girlfried (who is on the lease) isn't allowed to park in resident parking!!!!!!! Just a quick count...I see 10 available parking spots. Maintenance is pretty good from my dealings with them.
The floor plan and community layout was great. The maintenance crew were amazingly helpful with 24-48 hr turn around time when completing work requests. That said, these were the only two, continual "positive" remarks I can provide. The leasing office staff has changed twice in 12 months, with 3 different managers. This makes for less-than stellar service when trying to follow up on important matters. Despite addressing concerns IN person (once for needing to pay rent after being delayed 2 days because the online portal is unable to accept payments without going through firefox browser, and then receiving an EVICTION notice on the 3rd day even AFTER I had been IN the office each day in person to resolve the matter, and another time to ask what I needed to do if I was to break my lease). Unfortunately, when preparing to move away I was handed a cost estimate sheet for expenses (not included in the move-in packet and the non-refundable deposit is NEVER applied to these costs). Some extraneous examples are: $20 per single hole created by a nail. EACH. $30 to clean a bath tub, $20 for a clean drip pan set for the stove (when you can buy a new set for less than $5 at the store), $40 to clean the refrigerator and freezer, $30 to clean the countertops??? I am prior military and know how to clean better (no offense) than most professional services. I can definitely agree with the other reviews regarding unnecessary charges during the check-out process, and they don't base it on anything other than what the initial walk-thru discrepancies were. If (like in my case), there wasn't any follow up on that walk-thru, then you might be out of luck. Last, but not least: There is only enough parking on site for one vehicle per residence. No exaggeration. If you have two people with two cars per apartment, one will probably have to park on the street in the neighborhood down the block. If you want to pay an additional $35 a month, you can have ONE assigned, covered parking space, but be careful. If your parking sticker (which is a cling-window style sticker) FALLS off or is lost - even if you've had the same vehicle in the same spot every day for 6 months, your vehicle WILL be towed at your expense ($300) and you will have to drive to downtown San Antonio in a sketchy part of town to pick it up. I speak from experience on this one too. Now, because there was a change of manager and she was nice enough to call corporate and REDUCE my towing fees, but with two sick kids in need of an urgent care visit and medicine that day, it left a horrible impression and validated all the other ratings on this site. Recap? Great layout and community area. Pool and workout area along with landscaping were great and so were the maintenance crew. Everyone else with the inflexible policies, procedures, and excessive pricing/charges? You can drive 10 minutes from here and find something much more reasonable and have peace of mind.
Experience here so far has been pretty good. The management team at the complex has been very helpful with any questions we have had. The maintenance team here is great we had our A/C go out last summer and they were at my apartment same day and were able to fix the problem. The apartment we are in compared to the last one I stayed at does get a lot more dust, I'm not really sure to why though? I've seen the negative reviews about the complex's lack of management and maintenance staff but we have seen consistency in the people we have worked with and they have always been a pleasure meeting all of our needs in a timely manner. The only thing that sucks here would be the parking. Later at night it seems like I have to park so far away from my apartment. Although I will say it has gotten better ever sense they have started issuing parking passes to residents. I realize every apartment complex is going to have its pros and cons. You can never satisfy everyone but overall this is a great place to stay. After all its good for a little more exercise! Btw they have also updated the gym here with free weights and new equipment.
I would just like to say for us in the military, it is really stressful to have to find a place to live in 10 days. These people took advantage of our distress because if I had enough time, I wouldn't have just settled on a place with an available room at the time that I needed to move in without doing all my due diligence. Now I am paying for it. I am going to the base housing office and file a complaint against this apartment and have my statement on record. I hope that it will help the base newcomers to make wise decisions and not repeat the same mistakes that I've made. DEFINITELY don't live here. they will ask you for sure deposit, don't ever get that because they'll just charge you more when you move out. they will also refuse or make it extremely difficult for you to do a walk through at the end. I live here for 10 months by myself, no pets, very occasional visitors and barely incurred any wear and tear. there was no stain on the wall or the carpet by the time I moved out. I paid my rent for 12 months, all water/utilities even though the apartment was empty for 2 months. Never missed a single payment. In the end, they wanted to charge me $200 more for cleaning. What is needing to clean? Besides, I had already paid a "non-refundable" deposit at the beginning of my lease which is suppose to cover all routine cleanings. When I inquired about this, they simply said that there's no such thing a non-refundable deposit. Then where is the $130 I paid at the beginning? These people are such crooks. NEVER, EVER live here. you might as well just buy a place, cheaper and you don't have to deal with these people.
WORST PLACE EVER IN UNIVERSAL CITY TX.
My family and I lived there for 12months, they told us when we moved in that the sure deposit as well as the MONTLY pet insurance would be for any damanges.Now that we have moved they want us to pay them 1200 dollars. DONT GO THERE IF YOU HAVE PETS. After moving out, they also called me and asked if I had a washer and dryer, but it was my own washer and dryer. Then they tried telling us after living there 11 months we couldnt have a grill on our patio, it took them 11 months to do the inspections to notice that we had one. There is a high turnover and the organization is terrible. Best adivce to give to those looking for a place to live would be to NOT go to them.