I recently left this apartment complex after two years, and I'll be brief..the management can make or break life in an apartment. In this apartment complex, the management is so unfathomably inefficient that even the most mild complaints are met with unapologetic hand wringing and claims that just about everything from their inability to control non-residents parking in the residents only parking to the various "nasty-grams" they leave on your door in the dead of night are somehow the product of a system that's out of all human control. Let me describe a few of the items of note during the last two years: -My wife put a bag of garbage out by the door for me to take downstairs at 9:00 PM.. within 15 mins someone silently left a note on the door saying I had 24 hours to pay them a 20 dollar fee for leaving trash and debris on the premises...not even a knock or warning -Don't ever make plans after 7:00 PM, because you will not find parking on the side of the complex with the pool. Just forget it. And as mentioned earlier, management is still hunting for a solution to this problem that does not include their removing the vast stores of reserved parking for the VIPs who are willing to shell out fees every month for it -The apartments themselves are of subpar quality and things are constantly breaking; move-in conditions are underwhelming as well (don't fall for the beautiful "model home" they show you on the tour) -Twice or three times a year, they WILL enter your home for an "inspection" and they WILL enter every room, including the room where your baby is sleeping. The note of warning will read as follows: "inspection team will be entering the premises on this date between the hours of 7:00AM and 5:00 PM. Really gives you a good idea on how to plan your day. -If you use their auto payment function on the resident portal, and their system happens to forget to collect the payment, prepare yourself for an EVICTION NOTICE effective in three days time or a sizable late fee -Before we left they started doing walk by inspections looking for deficiencies FROM THE OUTSIDE(!) such as old or damaged blinds, and kindly giving you the courtesy of paying them 2-3 times the cost to replace the item of their choosing -Unless you submit maintenance requests in writing they will not be honored. -Calling them on the phone doesn't seem to usually connect you with an actual staff member, but an answering service -Finally, after the first year there, they raised the rent by 100 dollars a month due to rise in the cost of living(?), and when I called to inquire about why this happened, the property manager became audibly irritated and told me she was actually going to jump my rent even more, but due to the kindness of her heart, ONLY raised it by 100 dollars a year. She's pretty much a hero. Here are the good things about this place: -Good neighborhood -Most of the residents are generally friendly -I got most of my security deposit back, which honestly was a shocking surprise -There were no fires or riots during my stay Other than that, believe me your money would be better spent elsewhere! You've been warned!
I have lived in these apartments for (6) months now. The plus- right near the police station. Very quiet place to live. Clean for the most part. No drama with the other residents at all. Pet friendly throughout the complex. Pet waste stations readily available for everyone to use. Nice place to feel safe and simply live life. Now the bad part- The management staff obviously is new to this. Customer service really lacks alot. The manager is never really at the office. So you have to talk through the hired help. Never really seen it done this way :/ Be also sure to get whatever your concern may be in writing. Think they may also be too busy to remember an agreement that was made even a day before.The next day would be like you never even had the conversation at all. Parking- really touchy subject........ If you have a family of three who all drive a separate car, be ready to sell one car, rent a storage shed/covered parking for $80.00 or 30 or so for covered parking. Maybe park in the street. Walk to and from your vehicle each day. But, beware where you park. Parking tickets are pricey in UC. They have changed the rules a couple times already. Currently we are to follow the one vehicle per tenant rule. No company vehicles with logo's that clearly show they are company vehicles. Wait! there must be some kind of loop hole. I counted five on one part clearly marked as (Company Vehicles). I do not know how to get the green light special like some people do. Maybe I will research that a bit further in the future. Now, don't get me wrong. I believe this rule sucks for the guy who has a company vehicle. Im just not understanding how I had to rent a $80.00 storage to house my (3rd) vehicle. And my company truck doesn't have a logo one on it. Parking lots are supposed to be patroled and checked for violators daily. I have never seen a tow truck on the property. They have far too many covered parking area's. And not enough everyone parking. Gated entry as well. ONE remote per tenant. If you have a girlfriend/Wife. One of you will have to Break-Bread again(spend money) and buy a additional remote to get in the gate. Rules are rules. If they're going to be in play then everyone should have to abide by them. I just don't understand if the new parking agenda went into effect yesterday, how come I see numerous company vehicles parked in the same exact spot ????? BUT I'm following the rules...stickers on my vehicles AND also renting a $80 garage because my girlfried (who is on the lease) isn't allowed to park in resident parking!!!!!!! Just a quick count...I see 10 available parking spots. Maintenance is pretty good from my dealings with them.
The floor plan and community layout was great. The maintenance crew were amazingly helpful with 24-48 hr turn around time when completing work requests. That said, these were the only two, continual "positive" remarks I can provide. The leasing office staff has changed twice in 12 months, with 3 different managers. This makes for less-than stellar service when trying to follow up on important matters. Despite addressing concerns IN person (once for needing to pay rent after being delayed 2 days because the online portal is unable to accept payments without going through firefox browser, and then receiving an EVICTION notice on the 3rd day even AFTER I had been IN the office each day in person to resolve the matter, and another time to ask what I needed to do if I was to break my lease). Unfortunately, when preparing to move away I was handed a cost estimate sheet for expenses (not included in the move-in packet and the non-refundable deposit is NEVER applied to these costs). Some extraneous examples are: $20 per single hole created by a nail. EACH. $30 to clean a bath tub, $20 for a clean drip pan set for the stove (when you can buy a new set for less than $5 at the store), $40 to clean the refrigerator and freezer, $30 to clean the countertops??? I am prior military and know how to clean better (no offense) than most professional services. I can definitely agree with the other reviews regarding unnecessary charges during the check-out process, and they don't base it on anything other than what the initial walk-thru discrepancies were. If (like in my case), there wasn't any follow up on that walk-thru, then you might be out of luck. Last, but not least: There is only enough parking on site for one vehicle per residence. No exaggeration. If you have two people with two cars per apartment, one will probably have to park on the street in the neighborhood down the block. If you want to pay an additional $35 a month, you can have ONE assigned, covered parking space, but be careful. If your parking sticker (which is a cling-window style sticker) FALLS off or is lost - even if you've had the same vehicle in the same spot every day for 6 months, your vehicle WILL be towed at your expense ($300) and you will have to drive to downtown San Antonio in a sketchy part of town to pick it up. I speak from experience on this one too. Now, because there was a change of manager and she was nice enough to call corporate and REDUCE my towing fees, but with two sick kids in need of an urgent care visit and medicine that day, it left a horrible impression and validated all the other ratings on this site. Recap? Great layout and community area. Pool and workout area along with landscaping were great and so were the maintenance crew. Everyone else with the inflexible policies, procedures, and excessive pricing/charges? You can drive 10 minutes from here and find something much more reasonable and have peace of mind.
Experience here so far has been pretty good. The management team at the complex has been very helpful with any questions we have had. The maintenance team here is great we had our A/C go out last summer and they were at my apartment same day and were able to fix the problem. The apartment we are in compared to the last one I stayed at does get a lot more dust, I'm not really sure to why though? I've seen the negative reviews about the complex's lack of management and maintenance staff but we have seen consistency in the people we have worked with and they have always been a pleasure meeting all of our needs in a timely manner. The only thing that sucks here would be the parking. Later at night it seems like I have to park so far away from my apartment. Although I will say it has gotten better ever sense they have started issuing parking passes to residents. I realize every apartment complex is going to have its pros and cons. You can never satisfy everyone but overall this is a great place to stay. After all its good for a little more exercise! Btw they have also updated the gym here with free weights and new equipment.
I do not think they should even get poor-fair, they should get straight poor! My family and I lived there for 14 months, they told us when we moved in and did a sure deposit that it would cover up to $800 in damages.....lie! now they want us to pay them almost $500 because $175 "sure deposit" only covers just that $175. They also told us when we moved in that we had to do the "sure deposit" when we left they said it was only one deposit option out of 2..... Also in the 14 months we lived there, our A/C broke 13 times and all they did was temp fixes. The maintenance people refused to fix it properly and also many times used inappropriate language in front of my child! NO ONE picks up after their dogs!!! I had to pay and extra $60 a month for parking because in front of unit 7 there are only 4 uncovered parking, because 80% of the time we had to park on the other side of the complex and walk across the street which isn't ok with a small child or at 1am when my husband go home from work. to top the parking problem off the cleaning crew and maintenance people always parked in the already paid for covered spots, which happened me a lot because where my spot was. not worth the price at all!! couldn't keep any staff for more then a couple of months. pool was in poor condition and always had drunk people in it (the same people) every day the manager isn't any good at all