NEW OWNER'S = GRAYSTAR STAFF RUDE AND SO FAR SINCE NOVEMBER THEY HAVE HAD A DIFFERENCT MANAGER EVERY MONTH ....... GRAYSTAR TOOK OVER IN NOVEMBER, AND EVERYTHING WENT HORRIBLE, I WAS VERY HAPPY WITH ORIGINAL STAFF AND WHEN IT WAS VIRTU PROPERTIES, NOW "graystar" if over pricing the of the apartments it went from 1059 to 1,200. - I WILL SPREAD THE WORD - DO NOT LIVE AT MESA DEL OSO APARTMENT, LIKED IT BETTER WHEN THEY WERE CALLED CONDO'S.
PLEASE READ - DO NOT COME HERE! This place looks great from the outside, & the model unit they let you see first is completely different from the actual unit you will be living in. The moment you walk into the actual home/apartment it all falls apart. Everything is made extremely cheap, and falling apart because of how old everything is. The ceilings leak, the doors and windows don't close completely, there is terrible patch work everywhere on the walls, and beware the very thin cabinet shelves that will not hold anything except maybe cheap plastic-wear, and it doesn't help that it takes weeks to get any sort of repairs done, and even when they come to fix anything, its quick, shady patchwork that isn't going to hold up very long. Next, the cockroaches are the worst I've seen in my entire life! You cant even walk around your own home without worrying your going to step on about a thousand of them, not to mention they end up in the beds and on the counter tops! Seriously EVERYWHERE! Finally, the place was already overpriced in my opinion, but the beginning of this year (2016) a new management place "Greystar" took over, and everything else went downhill. They raised the already outrageous prices to live at this hell hole, and every time you talk to someone in the main office they are rude and don't seem to care. Bottom line, find someone else to live. This place is disgusting and a waste of good hard earned money.
Horrible management. Different management companies and mangers monthly who have no idea what's going on. Fought with 3 different management groups about getting a fence fixed for 2 months. Rude employees and considering this is one of the most expensive "apartment" complexes in town, you'd think they would treat their residents a little better. We could get the same square footage and finishes for $200-300/month cheaper at other places in town.
We moved in in Jan., we were never shown the actual unit we would be moving into, only the model unit. Handicap beware, you can't use the pools if you can't use stairs. I have asked them over 15 times to fix the uneven sidewalks or at least spray them yellow, I felt that was a "reasonable accommodation". 6 Months later, I fell due to the uneven sidewalks. There is no hand rails on steps that drop 6-7" and the yellow paint that was there is long since gone. Unit repairs: 3 times they fixed the sliding door because it is very difficult to open. It work for a short period, but WD-40 only does so much. I went to open the sliding door and the entire handle feel apart. Asphalt is buckled so bad in some areas, it is unsafe. My roommate fell twice and they would not to an accident report. Another tenant broke her ankle taking out her trash due to the asphalt. My roommate twisted her ankle last night because of poor lighting and uneven sidewalks.This place is a hazard to both able bodied and Handicap! If you are in a wheelchair, don't expect to be able to get off the walkways because there are no cuts in the sidewalks. Management does not care about the safety of there tenants. We pay $1100.00 every month and cannot use the pool because there are no ramps. Food for thought. Black widows are everywhere as well as other spiders and roaches are EVERYWHERE!. There bug guy sprays every month, but the problem is so bad, they would have to bomb every unit to kill all the spiders! All they care about is you paying your rent.
Don't let the model unit, or the phrases "upgraded unit" and "remodeled" fool you, this place is 34 years old and it shows. Underneath the new paint everything is rotting and bugs are hiding. Mold in the shower? Recaulked! Fence dilapidated? They'll re-nail the 3 worst boards and call it good as new! Black widow/moth infested. Rude and unsympathetic management under constant turnover with no ethics or professionalism. Reported an infestation in my unit's AC vents and spiders everywhere inside and out, no matter how much we clean or spray. Complaint was not taken seriously and when I escalated, the manager told me they had "done everything we can" by sending their contracted discount bug spray guy (Flint's Pest Control- also wouldn't recommend) to us 3 times. I was treated like a liar, and felt mocked when manager finally sat down to talk with me. I was asked why I had cleaned and killed the bugs, instead of documenting and saving all of them for proof. After 18 months of being an ideal tenant, both quiet an timely with rent, this is how I have been treated. Have notified BBB, City of ABQ and Channel 4, since I can't seem to get any real help from the people running this place. Keep yourself and your family safe and STAY AWAY or you may find yourself living in fear in your own home, trapped by insects and an unbreakable lease equally! This is the worst place I have EVER lived, and that is saying something, considering some of the questionable student housing I occupied in college!