If I could give many negative star, I would give as many as possible. I am a professor in U Chicago and I lived in Regents park 5 years ago when I just moved to Chicago. I have a common last name. Five years after I moved out, I received a collection report with my birth date and my SSN but it was for a charge not even under my name. Just a similar first name and a same last name. They don't understand how common my last name was, and told me to contact collection department and contact others, not them. The dispute is still ongoing and you won't understand how much time I wasted on this and it ruined my perfect credit score (from a median of 790 to currently a 630) for a charge of $200 under a different name. They would not help to resolve the issue. Instead, they told me that they don't even have record of me living there. If they think I have never lived there, why would you charge me for missing bills! If you are with a unique one-of-a-kind last name, then try your luck there. The room is old and the service is aweful, despite the expensive rent. If you do have a last name that potentially others may have too, be aware that on the day you pass them your SSN, they will use it some day to charge you collection for someone who do not pay their bills and you are always a backup!
This place could be ok if the management were not awful and everything didn't break. The freight elevator always breaks. I have literally been stuck in it. I fear for my life on moving out (surely the apartment building that daily crushes my soul will not let my physical self, or my furniture, out easily). The regular elevators are also often broken. Even when they are allegedly working, they are incredibly slow. Your morning and evening rush hour commute will likely be complicated by waiting several minutes just to take an elevator up and down the building. The gym equipment, especially the treadmills, breaks, and the "remodeled" gym is far inferior to the one that preceded it -- fewer and worse weights and machines. Internet service depends on a sysphian choice between two awful options -- cosmically slow ATT service, or always-unreliable American Wireless Broadband. Never in my year of living here did I have a single day of uninterrupted 15 mbps-speed service like I was supposed to. Regents, of course, blames the internet providers and says to call them, but when they fail to get anything fixed (blaming the crappy wiring in this terrible building), Regents of course doesn't do anything about it or try to bring in a better internet provider. The pool is unhygenic. The laundry room depends on internet-connected credit card readers, and somehow these break, often mid-laundry day (taking your sopping wet clothes out of the washer and then realizing that 0 of 20 dryers are working is a sad experience let me tell you). The people who run the building are by far, however, its worst feature. I am told this place used to be nice to live in 10 years ago. But the team MAC Property put in here is chronically unhelpful and unapologetic. Ex: Manager Person: "oh the dryers are broken? Yeah we know we're working on it." Sad, Broken Tenant: "so why did you not put a sign saying not to use the washers, lest you have wet clothes for days afterwards?" Manager: "Oh, sorry. We'll do that right away." Four hours later: dryers broken, still no warning sign, and several more benighted tenants who could have been warned carrying their wet laundry upstairs with lost, deadened looks in their eyes. The latest indignity is that four days before my glorious liberation from this hellish tenement, my little gray plastic key fob (necessary to pass through the extremely slow and often also broken revolving door at the front of the building) broke off of my key ring. It had been pretty worn for awhile, so I guess I should have gotten a new one earlier. But I didn't do so because I assumed the drones downstairs would charge some outrageous fee for a new one. I was correct: a very fake-apologetic ("I am sorry you feel that way" rather than "I am sorry we are terrible") manager, Ranika Hawkins, explained that there is a $50 replacement fee for a piece of plastic it probably costs $1 to manufacture. Oh, and "we'd be happy to get it to you next week," but not before then as their "system" is, of course, broken. So since I am moving out in a few days, I will be charged $50 for a key fob I will never actually get to use. Note that you will never get the chance to charge them for all the various indignities you will suffer living in what could be but is not a nice building. Some people here say "oh but the views are nice and the location is convenient." Don't fall for it. There are many apartments with nice views and convenient locations), but there are few with so singularly despicable management and unreliable facilities as Regents Park. Note also that all the positive reviews listed here are years old. The newer ones are all negative. This place is getting worse, not better, over time. Do not live here.
Whatever you do, DO NOT MOVE HERE or anywhere else that is managed by MAC for that matter!!! You will truly regret it! I normally don't write reviews this long but I feel obligated to give prospective tenants the facts that I wish I had before I moved in to Regents Park or dealt with MAC property management. I must agree with my fellow residents that overall, there is no justification for the $2000 a month to live here, and MAC properties should treat its tenants with more respect. For at least 3 months, we went without cable due to DirecTV terminating their contract with MAC. I was so unhappy at a point that I wanted to break my lease to move into a "cable ready" building. In my communication with management, I was told that the terms of the lease agreement don't require the unit to be cable ready. In other words, "go screw yourself!" I wouldn't have ever moved into the unit if I didn't have the option to purchase cable. No concession or discounts were ever offered for the inconvenience. However, to compensate, MAC finally installed some sub-standard cable package through Dish Network with 77 channels. No DVRs = no recording, no pay per view, no extras that you should be entitled to. They don't charge anything additional, but it's arguable that the expense is just passed off to residents through constantly rising rent prices, and the steep price hike to renew my lease. I also had major work done in my unit because of a pipe leaking. Regents Park maintenance spent days inside my unit, cutting into the walls, (and my custom paint) to repair it. No concessions were made for the inconvenience. I also find it extremely difficult to believe that "everyone" living there meets the same high qualification standard that MAC has set for prospective tenants. I've questioned management regarding the building offering subsidized housing, through CHAC or otherwise, to low-income tenants. I was assured that there were no residents receiving government assistance at Regents Park. Hard to believe, especially when the Regents Park resident page has a drop-down menu for Chicago Housing Authority inspections; and there is definitely a small percentage of residents that will make you uncomfortable in the community. Next, if you want to downgrade to a smaller unit, you should NOT have to pay another application fee, another administrative fee, and be treated like a brand new resident all over again. I recently attempted to move from a 2br to a 1br unit, and my application was DENIED! I wonder why??? The leasing office said they were unsure of what the reason could have been, and they use a separate rental verification agency called Core Logic. I called Core Logic, and they told me that nothing changed from my previous credit file when I was approved until now, so something sounds extremely fishy about this situation. So in a nutshell, my options are to renew my current lease at a substantially higher rental rate than the previous lease, or move out since I mysteriously did NOT get approved to downgrade into a unit that is $500 a month cheaper than the current price I'm paying. On a more positive note, the concierge (front desk) representatives are the most pleasant people in the whole place. Is it worth the price of rent... Unfortunately not! My suggestion would be moving to the South Loop or another area with commensurate prices, but better amenities and management that RESPECTS their residents.
NOT WORTH YOUR MONEY!!! I lived here as a graduate student and can only say this is a RIPOFF. The elevators rarely worked, so I would spend at least 5-10 mins regularly waiting to leave or enter my apartment, the "free" WIFI WAS HORRIBLE and would not work for multiple hours every night (even if it was working, it would barely be able to stream videos, and never Skype), there is no cell-phone reception in any of the rooms, the AC will not be turned on until very late into the summer. Additionally, in the 2 years that I was there, they increased the price of the laundry facilities and decreased the size of the gym (claiming it was an upgrade). If you have a choice STAY IN GRADUATE STUDENT HOUSING INSTEAD, it is more affordable and just as well equipped.
not even worth one star. horrible management office.