To all potential Viridian renters: If you have a choice, I would strongly recommend you choose a different place to live. I have lived in several apartments in Pittsburgh, New York and Denver, and Viridian is the only place where I considered writing a negative review. I would like to share a few of the experiences which led to me give Viridian such a low score. In my experience, the management (Alliance Residential Company) was terrible. I’ll start with my final interaction with Viridian. When I was asked on a form why I was not renewing my lease, I wrote that it was because of displeasure with the management. I did not think about the form again until I received an email from Viridian after I moved out that contained my Move Out Paperwork. The paperwork showed my final statement, forwarding address and “Move out reason”. I was surprised to see they had changed my answer to indicate that I did not like the community. To me, this is very scummy, disrespectful behavior. The building itself is okay, it feels like a not too bad hotel, but there is the problem with the parking garage. Before moving in, I did not understand the burden of driving up to the fourth floor of the parking garage (if you have more than one car, one of the cars will need to be parked on the fifth floor or you can pay for an extra spot). There are 4 large speed bumps on each floor that make the trip seem much longer than the three minutes it takes. But the time it takes to climb the parking garage is not the worst part. There started to be problems with cars being vandalized (I have a nice scratch on my car as a reminder). I reported the problem to management and they confirmed they had been receiving a lot of complaints. I asked what the plan was for dealing with the vandalism. Viridian’s answer: “it’s not our responsibility, you park at your own risk”. I feel like this is getting too long and you probably get the idea by now. I will not go into detail about how my roof leaked for two weeks, during which time I was lied to about when it would be fixed, or when I needed to call the fire department at 4am because an alarm had been going off since midnight (maintenance said they were heading over and never showed up). It feels great to no longer live at Viridian. Please don’t make the same mistake I did. Best Regards, Jason
Don't do it. My girlfriend moved in here after moving from Michigan due to its cheaper prices, and location. After months of living there, we noticed many issues with the billing. Clearly, they do not use real accountants, and contact via email with the managers was non-existent. The apt was sold to Pinnacle, who brought in new staff which was just as bad as the original. On move out, they got us by not filling out the 60 move out notice, which was 2 weeks late. So they trapped us into a market value amount for the apt, which rose $700! We sucked it up, and paid the cost, however on the last month living there rent was due for $390, this was over the holiday weekend and had to pay via check while out of state, we had to open an account and get money in there before they cashed the check. Unfortunately we were late to doing so, and the rent became late at 10% of the rent, which shouldve been $390. However, they based it off a full months rent even though we were only going to be there for 6 days, at $390. This was a great way for them to rake in an extra $140. I went into speak with the manager Denise, she proceeded to bring up issues due to dog damage, in which we were never contesting. She did this in front of a stranger, in order to paint us as bad renters. When asked for a market value analysis to see where they got their numbers from, she provided me the wrong paper, either out of frustration or she has no idea what shes doing. A $700 increase is absurd. Save yourself the trouble, pay an extra $50 a month for rent, and find a better place to live. They have continuously sold the property to new companies, requiring paint jobs that were not necessary. I read negative reviews when we moved, but couldnt imagine how bad it would be. Sadly, I feel bad for the staff, and that they represent a place like that. This could explain, the lack of professionalism that occurs there. Glad that mess is over.
When I first moved here 7 months ago, I wasn't too sure if I had made the right decision. Today, I am a very happy resident here. the management team has done numerous renovations around the complex. First, they repaired the leaky parking garage and as of this week, they are painting all of hallways and installing new carpet in the hallways. Very impressed. The management does care a lot and it shows. Great work! DTC location is hard to beat.
I see a significant effort to improve the customer experience in the last half year or so. The renovations have been great, and the hallways look much better than before when it felt like a college dorm. If I move out it'll probably be because of the rent increase, which can be significant. Aside from that, it's been great being a part of the community. Thanks also for organizing community events, I haven't gone to many, but hope to connect more with residents. I did go to the Comedy Central show--thanks for collaborating with local business and offering residents deals.
I live here in Viridian for almost 2 years now. Its a good community to live in with your family. Safe and also kids friendly. Parking is covered.