May 16, 2016
Terrible experience. After moving out, billed almost $2300 for charges for damage, etc. We took substantial photos, did a video walkout, etc. Left because management was so poor and spent a lot of time harrassing us. On move-out, not only did we learn they have been doing the same to other tenants, but we were actually told by several neighbors that they were afraid to move out because Legacy Varin is known for charging obscene amounts for "damages". When we got the "invoices" for the "damages", half of them were dated two or three months before we moved out. They also tried to charge for things they cannot charge for under WI law, including standard operating costs of the business. We did break our lease early (unbearable conditions and misrepresentation of the property) and we expected to pay related costs, but the ultimate charges were completely off the wall. They tried to come after us, and when we defended our rights, they sent the whole bill to a fraudulent "debt collector" in Texas known for trying to collect on bogus magazine subscriptions. We provided the debt collector our dispute packet via certified mail. They continued to contact us in violation of the Fair Debt Collection Practices Act. We had to threaten them with legal action. Ultimately they admitted they had no proof of the debt and said they'd never contact us again. This is what you get if you rent from Legacy Varin. We were able to find a house with a yard for only about $80 a month more. No more crazy, no more needing to call the cops on threatening neighbors, no more broken washing machines, no more dealing with the constant hassle of trying to deal with dogs in a complex NOT designed for them (plenty of apartments are GREAT for dogs; this one is not, and the management should NOT allow people with big dogs to move in there -- just tell the truth! Nobody wants to piss off their neighbors on purpose!). It could be a great place, but isn't -- because it's so badly run, and because management is SO aggressive and retaliatory. If you want luxury, there are TONS of complexes around. If you want space, you can find a nice house (like we did). These folks harass their tenants, threaten them, go after their kids (-20 and the kids were told they couldn't stand inside because they were "a nuisance"). They're just miserable. And if you know your rights, they will threaten you and treat you like dirt until you leave. Anyone living here: if you need help, please contact us. We went through this. It's wrong. These folks have no right to force you to stay, to sign extra-long leases because of winter, or anything else of that sort. Know your rights and defend yourselves, and we'll help connect you to lawyers who can help! Anyone considering it: If you want to take the risk, that's up to you. But BEWARE the move-out costs, the management's tendency to play favorites, the threats, harassment, and bad behavior of this company. We used to live in Philly and we have NEVER been treated so badly by a landlord! The response to Margaret's review below is exactly what they do -- constantly trying to prove themselves against negative information that's out there. Don't listen! I can also confirm -- and even provide pictures of all my maintenance requests -- that the washers and dryers were always broken. Garage door was often broken, as well -- in fact, twice or three times I actually had to throw the door into manual mode JUST TO GET MY CAR OUT, but nobody ever fixed that either. Took 3 weeks to get a replacement when our dishwasher suddenly stopped running, and the A/C NEVER worked. Everything Margaret complains about is 100% accurate. They even got someone alleging to be a former tenant to stalk my personal pages and leave threatening and harassing comments about my reviews. ABSOLUTELY inappropriate behavior!
May 12, 2016
Have rented several years due to location to schools etc. Have been through several management changes. Have had a decent relationship with the office staff over the years. The parent company has changed this location from a friendly neighbourly residence, to a bad work environment feel to it. The rent has gone up every year. There have been no amenities improvements in that time. The washers and dryers are always broken. Always. They dont fix them or replace them. You pay a lot per load, and to have the washers fail or be sitting with stagnant water in the drum for weeks says something about quality. Riverwood is not luxury. There is not a lot space for the price you pay. Minimal kitchen storage for a family. Great space if you are single or a couple. Walls are thin. We compensate with fan usage to drown out neighbors. Our building seems to be the problem building for domestics, drugs and police raids. We have had two police raids in the last 4 months on the same floor. Drugs are a BIG problem in this one building. Management says they cant do anything about drugs or police problems. We are going to be leaving as soon as we can. The last time we had to wade through 10 cops to do laundry was last week. It is unacceptable. The raid before that, had a swat team with guns drawn that my kids walked into. No warnings from the office to not be in hallway or stay away. The kids were scared and we had to explain. Now we have to walk past the people that the police raided and keep the kids away. The hallways stink horribly of mold. The front foyer is constantly filled with garbage from unruly people in this building. Lately someone is throwing dog poop on the front stairs and in the front foyer. There is glass in the parking spaces that has been there since new years eve, management has been aware since that day. No one cleans it up. The pool has had multiple break downs the last 2 summers and the heater hasnt worked. It is supposed to be open memorial day weekend to labor day weekend. It wasnt last summer due to multiple break downs, yet, no professional pool company is called in to fix is quickly and thoroughly. The maintenace philosophy is patch it up, no replacments. So things fail over and over. We had a showerhead stop working, they replaced it with a worse showerhead, just a trickle of water came out, so we ended up fixing it ourselves and now it works great. But, i shouldnt have to clean up parking lots, fix my own plumbing, etc. This is what i pay a large amount of money for each month. This is not the maintenance guy, he is told what to do by the ownership and management. The maintenance guy is great, he works hard. It seems that over the years, management has cared less and less about the property and maintenance and care only about collecting rent. It is no longer a friendly community. It is a low class place to live now. I would never recommend living here, and i used to recommend it to all my friends. Other buildings on the property are quiet, no problems and mellow. The building 580 is a disaster. Dont live in that one.
Oceans Noah Madison
Mar 13, 2016
In response to Erin Schaffer's review. I can DEFINITELY clarify some things during her living term here. Yes the walls are thin BUT Erin's case is a case of crazy & how Riverwood 'saved' me. Listen; I do not work for the office, I shared her wall with the main living room/loft area. I was the ONLY one that shared a wall with them & I must say it was an absolute HELL during the time she, her partner, & her TWO! - large dogs lived here. I lived @ Riverwood 5 months b4 Erin moved in, the previous neighbor was quiet. I am just a single guy, 30, living alone, no kids, no partner, youthful soul. March 1 they moved in, I IMMEDIATELY hear dog panting & barking the moment they enter, I couldn't believe it. Powerful deep dog woofs. I had bad neighbors in my business when I was living at other properties, I thought I would give Erin time to settle. I truly didn't want any trouble. The reason there was such a long time before any complaints were addressed was because I CHOSE TO let it continue for a very long time. It took me 3 months before I complained (not 8 Erin get your facts correct). It took 8 months for them after 5+ noise complaints to aggressively make U leave) During those 3 months, every. single. thing. would induce barking; the moment at my door w/ keys, cupboards, me talking, neighbors talking outside, birds outside, or simply just to BARK. I would turn on the stove ventilation fan, the bathroom fan, turn ^ the TV, headphones, go into another room, the bedroom just to flail out the noise. I studied noise cancellation machines, paint coatings to deaden noise, fabrics to absorb sound. Id go to work & all I would talk about is the terrible barking, I fantasized of them leaving. They were ruining my life. I felt so powerless. I was working 55 hour weeks 2nd shift. Barking tantrums on average were 3-5 times a day. Tantrums lasting 20 minutes each. I was absolutely LIVID that a neighbor had the nerve to think that noise level & amount of barking is accepted in apartment living & not do crap about it. When I finally complained the office they said I should have spoke sooner. Time to settle in! My grace toward my neighbor was not shown back to me or the community here. The nightmare just didn't stop. Once I realized there was TWO dogs I just collapsed and laughed in disbelief. BOTH. WOULD. BARK. One deep, the other with a higher YIP. Pooch choir from hell. Erin would leave her dogs alone & loose around the apartment, one time the dogs were barking, whining, & yipping uncontrollably at their front door for at least an HOUR. I joined another neighbor in the elevator during the dogs barking tantrum, the random guy turns to me, asks if that happens all the time. I looked at him in agony. The barks were as early as 6AM, late as 8PM, on weekends. Erin calmly telling them to settle down in a whiny tone, no level of discipline toward her dogs. I shopped for silent dog whistles. Finally I started recording videos, & got into the habit of doing that. The office told me they would not put in the first complaint right away because there is already another complaint being addressed for alternative reasons not related to dog noise. I was thinking, what else are these people doing? Their eviction was drawn out. Erin claimed she had control. She didn't. 3/4 barking reduced to 1/2 the time. Try again. After 6 months of aggressively recording videos, in person complaints, calls, and emails. Erin finally vacated the premise post haste, by choice, her lease had more months on it and the office said they may stay till then. Riverwood Estates is not a petty harassing office complex. I lived in those. Those are private owners and cheap rentals that occurs in. Riverwood was on my side it just took awhile & tactics to get them off of the property. Erin there is nothing wrong with Riverwood Estates as long as the RIGHT dogs reside here, its the owners best judgement to decide whether or not apartment living is right for her dogs. Live on a farm. Or trade them in for fish. Oh your dogs are quiet on your new property. I'm sure...
Aug 25, 2014
Pretty typical apartment living. Dog friendly community which meant dog crap located by most exits. Thin walls that gave us the pleasure of hearing our neighbor’s booty calls and the neighbor below us playing loud music where we constantly heard the bass. My wife only had to call 9-1-1 once on a neighbor in the next building for a domestic dispute. The guy below us shoved his girlfriend into the wall when she was cheating on him because I heard the whole fight. The units were pretty big, but that had a downside of high utility bill in the winter (the highest one last year was about $290 for a month). No central air was tough in the summer, especially when the nearby train is loud enough that you can’t keep your windows open at night to help cool it down. We lived there for almost 3 years and knew the last year we would be moving out to purchase a home. When we asked about going month to month, we were told this wasn’t an option. Due to their inflexibility, we found ourselves in a position of having to break a lease and were penalized with over $500 in useless cleaning charges even though we spent over 10 hours making sure it was left in better shape than we found it. Seems like a stupid incentive program for long-term tenants.
Sep 05, 2013
Luxury apartments... not even close! I am writing this to prevent someone else from having the awful experience that we did. My husband and I had a horrible experience there and moved out as soon as our lease was up. We rented Two Men And A Truck and they had to move all of our stuff into the stairwell and laundry room because Riverwood tried to have us live in an apartment with completely animal urine soaked carpet. It smelled so awful we couldn't stand to even be in there. Even with the windows open there wasn't much help. Everything was extremely dirty when we moved in and it was clear to us that it was not cleaned. Also they had to have a exterminator that came every week due to the pest problem. We had a problem with beetles in under the kitchen sink and crawling through the kitchen cabinets. Also there was a mice problem and there were many large centipedes in our apartment. Our door buzzer never worked so when ever we had guests come over we had to go to the door to let them in. We complained about this problem over and over again but they never fixed the buzzer. We rarely wanted to have guests come over because we were so embarrassed about the apartment. It smelled like dog urine in the stairwell and in the lobby when you first walk in. Also this apartment is a very noisy place to live. When we left the apartment we cleaned it very thoroughly to make sure we would get our entire deposit back. The manager when through with a check list and told us everything was good. Then to find out weeks later that they kept $400 for our security deposit!