I lived at the Landings at 56th for 2 years and things progressively got worse the longer I stayed. Overall issues included: -Questionable business practices- myself and other tenants struggled to receive our packages that were delivered to the office. They did not provide notifications to tenants when they received packages on behalf of the tenant. As such, it was three months before I received a piece of mail, containing my license plate and registration from the BMV that didn’t fit in my mailbox. When this issue was taken all the way to the property manager, their solution was to no longer accept packages for their residents. So rather than do a better job, they decided to just eliminate this option for residents. *It also should be noted that when calling in, there is never an option to speak directly to someone. You either leave a message and they may or may not call you back (my experience was no call back the majority of time) or go into the leasing office and be the recipient of rude, aggressive, and truly awful attitudes of the staff. -Disgraceful professionalism- the staff will either ignore you or they will be confrontational with you. -Unreliable maintenance- My A/C broke 4 times over the span of my residency. On one occasion, when the temperature was in the high 80s, it took me 72 hours of calling the “on-call” number in order to have someone come out and look at it. -Thin walls- I heard and smelled everything my neighbors did (and smoked) -Bad Neighborhood- many, many public drunken disturbances that resulted in the police coming out. I woke up to gunshots on two occasions while living there. My experiences with the Landings at 56th were so terrible that I broke my lease early. I notified them more than 60 days in advance, requesting to not be held at-fault for terminating my lease early due to the list of issues that I endured as a resident. I faxed this notification as well as emailed it to both the leasing office and the property management company, Herman & Kittle. I received no response so followed up with another faxed and emailed letter. A month later, I received a notice on my door reminding me that it’s almost time to renew my lease. I subsequently followed up with a certified letter to both the leasing office and property management, including executive staff, and still didn’t receive a response. The Landings at 56th is not worth the amount paid in rent. Living there was as stressful as it was frustrating. This complex exhibits reprehensible business practices, appalling customer service, and zero indication that they are willing to make changes in order to improve. To the owner- Don't even bother replying with an apology like you've done with the other posts. Your time is best spent doing something about your property ****Response to owner's reply: Do you realize you just request me to either call or stop by the office AFTER I have stated that A) no one answers phone calls or returns messages and B) I receive incredibly terrible customer service? Why would I put myself in that position to continue to be ignored or to be treated rudely? Better question, why aren't you s reaching out to me? My phone number is on file and has been on every single correspondence that I have mailed, emailed, and faxed.
Even though the staffs at the leasing office are very friendly and courteous, but I am less pleased the way they have some issues with the residents about their following pet policy so hopefully it will be a wake up call for them.
I've been living here since April and I am less than pleased with the leasing office. I can never seem to get ahold of them, I have to call 10 times before they answer the phone and I can tell that they hang up the phone when I call because it rings 2 or 3 times then goes to voicemail. When I moved in there was a missing cover on my chandelier and a couple of little things that NEVER got fixed when I was told it would be. The day I moved in my AC unit was broken(which should have been checked when I moved in) and it took them almost a month to come check out. They never answer emails until it's too late, and when we were told that the water was going to be shut off it was not and was shut off the next day with NO warning or reason why it was not shut off the day before. This is my first apartment and needless to say it has not been a good experience so far. They also don't seem to be open when their website says they are. There has been 3 times where the website said it was open and should have been open and the doors were locked and the lights off and when I brought it up, it was avoided.
I have not lived on my own for so many years now I cant even put out a number. This is really a brand new experience, I am still finding my way on how to adjust. Coming from one aspect of a family and condensing to a different one is WOW! This whole move could had been scary, hard, difficult, draining, worrisome and more but it was not because I moved here! Everyone who visits me LOVE my apartment my Aunt calls it my little tuck away and talk about how peaceful it is but no one love it as much as I do...it is our home! The Landing is tucked away from it all! I haven't been living here long about two months and in these two months I LOVE IT. The apartment management personal are here to help you. No matter what it is we are discussing they are super polite and friendly and this matters to me more than anything when you have been through quite a bit. I have had my hiccups in the few months I have been here and they have been nothing but understanding, kind, respectful, and helpful. The building I live in is very quiet. All of my neighbors speak to me and are nice. I read some of the other reviews one was something else. It is way different for me. I never felt unsafe me and my son do a lot of walking around here day and night we both feel 100% safe. If you want a real opinion I would say use your own. Getting a bit personal: You can not please people, people will find fault in a 5 star restaurant and there meal was FREE... people will tear you down no matter what! What is sad I believed different. My apartment has given me the anchor I needed to free my family from all of the madness some bring. Once I see the apartments I feel, YES I home! We, like my Aunt said, are tucked away and in everyday that becomes more real to us. I learn a lesson, from my move almost everyday. Today I learned, if I want to keep my peace I will watch the invites I give out to my BEAUTIFUL home. Some friendly advice people: Focus on your own garden and it shall flourish. When you plan deceit you unsteady your own feet. Some of this may not make sense but to who it needs to it will! Later be blessed
Do not live here. The office staff is terrible they never call you back or answer the phone unless its something they need. The neighborhood is unsafe. Laundry room smells like weed constantly. Cabinets and everything else in that apartment (except the appliances and stove those were nice) is cheaply made.