I lived in these apartments 260 Santa Rosa dr. for over 2 years. I recently decided to move because I need more space for my newborn. it's overpriced for a small 1bdrm anyways. Now, starting from the day i moved in (November 2013) my stove did not work and it was not plugged in, so I decided to plug it in myself and of course almost electrocuted myself and the power went off. I had no heat the first few nights so that was fun (sarcasm). I also had Mexican neighbors (who were nice and kept to themselves) but they made food that smelled SOOOOOO foul and disgusting and the smell was in the hallway almost everyday and night. The smell got through the vents and Into my apartment and there was nothing to do to mask the smell. Sometimes I would just leave and go to a friends house to get away from it. That lasted the entire first year. The office said it was not an issue they could resolve. (Ok, whatever, I'll deal with it. They moved later) My bathroom was never finished. The floor tiles looked as if they took some glue and literally threw down broken tile and called it a bathroom floor. I can't begin to tell you how many times I've scrapped my feet on the tile floor. They fixed it after almost a year. But it still looked like crap. At one point my air/heat did not work and come to find out my thermostat crosswired with my neighbors. it was beyond blazing hot outside. They gave me a window fan that didn't do much but make it sound like we lived in a cheap motel. It took them over 2.5 to 3 months to fix it (Mind you I was pregnant at the time so i was miserable). Bugs were not a huge issue however in the summertime there would be wasps/bees all outside of my back patio because they had a hive above the apartment where the gutters are. The entire 2 years I've lived there no one has ever checked or done anything about the wasp issue. The Ducks were no big issue and people fed them bread but they were never an extreme issue in my area. MOVING OUT: BEL AIR COURT WILL NOT RELEASE RENTAL HISTORY OR PROVIDE YOU WITH PAYMENT RECEIPTS.!!!!!!!!! I was trying to get my rental history to move to a new place across town, and Bel Air Court said they are unwilling to release any rental history/verification and that I could call corporate but they would tell me the same thing. These people are very shady. I always paid my rent early or on time, I've never bothered the office at all, unless it was serious, yet it seems as if they go out of their way to make your living situation miserable. THEY WILL STEAL YOUR MONEY.!!!! BEL AIR COURT APARTMENTS ARE CROOKED THEIVES.!!!! My deposit was $661, before I moved out I made sure the apartment was in as good clean condition as it could be (minor holes due to tv being mounted on the walls, the office said that's just normal wear and tear) I get this letter in the mail stating that they only gave me back $206.07. WHAT THE HECK.!! They took away practically all of my money because the stove tops were dirty (not stained or damaged but dirty) they charged me for dirty carpets, countertops, walls, and everything that was in the kitchen. Which of I'm not mistaken, is NORMAL wear and tear. Not to mention when you do move out they treat you so rudely as if you were the one who did them wrong. I would not recommend this place to anyone. The staff could be better. I did my best to make sure the place was going to be easy to fix up for a new resident and they waxed me on my deposit. Im going to get a lawyer to look over somethings and sue them. I have pictures as well and a video of before and after. DO NOT MOVE HERE DO NOT MOVE HERE DO NOT MOVE HERE DO NOT MOVE HERE
ABSOLUTELY AWFUL!!! DO NOT MOVE HERE !!!!! THE WORST IN OFFICE STAFF THEY ARE ALL EXTREMELY RUDE AND DO NOT CARE ABOUT THEIR RESIDENTS WHAT SO EVER. WILL TAKE ALL YOUR MONEY WITH NO REAL REASON AS TO WHY THEY CANT REFUND YOU. CALL CORPORATE AND NO ONE IS EVER THERE. THIS IS THE DIRTIEST, MOST GRIMY COMPANY I HAVE EVER DONE ANY KIND OF BUSINESS WITH. AGAIN DOOOOO NOTTTTT LIVEEEE HERE !!!!!!!!!!!!!!!!!!!!!! YOU WILL REGRET IT COMPLETELY !!!
I wish I could see all the review first The worst apartment ever.
Completely overpriced. Antiquated appliances, rude office staff, inadequate parking, maintenance staff that refuses to come in and fix something. Stay away!!!
DO NOT MOVE HERE!!! I'm about to move out after 11 hellish months, here's my experience.. 1) I was moving from out of state, had previously checked out the place and talked about an eleven month lease. I go to the office with my u-haul ready to sign my lease and unpack and they put a 13 month lease in front of me. I call this out, the woman acts angry and tells me the stupidest cover up story ever. She tried to con me into a longer lease. 2) The intrusion alarms are horrible, they didn't know my entrance code or how to operate the system, every time I opened my back door or window the thing went off and didn't stop. 2 weeks I went through this. 3) MOUSE/ANT problems. I had ants, told the office, they did nothing. I had (and still have) mice. Told the office, they told me it'd be a week before they got to it which is completely unacceptable. I threatened to put my rent into escrow and THEN they came out with poison (which did nothing, like I said I still have mice). Mice are all over the complex, my neighbors have them too. 4) The roads within the complex are in shambles. There are dips everywhere that you have to watch out for or you will bottom out your car. The speed bumps are that awkward skinny and tall kind that make you feel like you just hit a curb. Basically the place itself looks nice, that's why I moved in. After that, the office staff are rude and unorganized. The maintenance team sucks. The geese are bigger jerks than the office staff. We have such a nice lake around here yet we can't walk around because the geese will charge everyone.