First thing's first, I think the complex itself is pretty great--the landscaping is nice, the pools and gym are generally well-kept, so I'm not completely against Red Rox--except that if you live here, you're going to be more frustrated then you've ever been before in your life...especially if you have to deal with the HOA and/or a landlord (property manager, same thing) named Cindy Valero. Seriously, if Cindy Valero shows you an apartment here, just run. Fast. She's a seemingly very nice lady, but when it comes down to it, she is so inept it's not even funny. To sum up a very long and frustrating story, my husband and I were moving out of Red Rox in May of 2015 to move across the country. We reached out to Cindy Valero a month before our move to see if there was any issue in us having a PODS (y'all know what I'm talking about--the big box) delivered to our unit for 48 hours so we could load up all our stuff. We even lived in the very back of the complex, so it would impede ZERO traffic/parking spots. She said that there was no issue, so we went about scheduling it. Moving day arrives and we have the POD delivered, and the HOA maintenance guy comes up to us after our POD gets dropped off and tells us that it's against HOA policy to have a POD and that they're going to have it towed. Red Rox is *special* and only allows landlords/owners of units (i.e. not us renters) to talk to the HOA office, so we assumed the Cindy Valero (our landlord) had done her job and talked to the HOA office to make sure everything was kosher. After many phone calls, we opted to have the POD picked up the *next* day (because they needed to give us 24 hour notice to tow) with all our stuff, so cue panic mode to get everything in the POD before they came to pick it up. A day later we had scheduled our final walk-through with Cindy Valero so we could go over everything and turn in our keys, and she calls me an hour before our appointment saying that if we couldn't get there in the next 10 minutes, that she couldn't make it. WHAT. We were staying with my parents 30 minutes away and hadn't left yet. She told us that we should just leave the door unlocked and our keys on the counter of the apartment, which is just insane to me. She had also told us that we would be getting our security deposit back because of all the issues and...it's October. It never came. I apologize for such a long story, but know that everything isn't as nice as it looks in the pictures.
I think it would be helpful to others to understand that Mr. Green's review is regarding GreyStar Management who managed the Red Rox Apartments before 2006. In 2006 the apartments were converted to condominiums and sold to individual owners. The Red Rox Condominiums is one of the best run condominium communities in the area, nearby Papago Park, the Desert Botanical Gardens, ASU Baseball Stadium and the Phoenix Light Rail. The resort style pools, water features, palm trees, fitness center, etc. far exceed other communities in the area. Many of the individual condominiums at Red Rox Condominiums can be rented through individual landlords or management companies. Gateway Community College is also located a couple miles west of this community and has spent hundred's of millions of dollars developing their campus and the area where there used to be a crime problem. I think even Mr. Green would be impressed. Mr. Green - I'm not sure posting reviews regarding your experience from 10 years ago about a lost $100 commission from a company that does not manage the community helps anyone.
STAY AWAY FROM THIS RAT HOLE! I was a licensed real estate agent in the 2000s. This horrible complex is in the ghetto (Van Buren), is overpriced, unsafe, and contains shifty management. I worked as an apartment locator. It was my job to take prospective residents to this apartment. If they were placed, the apartment would pay my broker a commission out of their advertising budget. They placed my client, his initials were D.B. He worked as a hair dresser. I know of what I speak. My statements are true. I was never paid a commission. Then, the staff told my client, "your real estate agent did all that work, and he did not get paid." I called and went to the management company and voiced my concern. I was never paid, however, the employees at the management company were appalled at the unprofessionalism by their leasing agents. I never took another client there again.