I have been living in the renaissance villas for about a year and a half. Staff was nice when I moved in. Maintenance on the other hand is something special... When putting in a work order DO NOT expect for it to be resolved in a timely manner or the first time. If I wanted things super glued and duct taped together I would fix it myself. The man with the British accent and the Asian kid are incredibly rude and condescending. Security is an even bigger joke. A guy that walks around the complex wearing all black at night and constantly talking on his cell phone does not make me feel safe and secure. RENT SOMEWHERE ELSE!!!!!!!!!
0 STARS STAY AWAY FROM THIS PLACE Nothing wrong with the property but the management should not even be called management. I could get into what happened and how useless and unhelpful they were when it came time to move out but I don't want to type up a novel. Not to mention the ridiculous frequency of water being shut off in the morning until 4 or 5pm. Long story short, they lied about charges for some damages. I asked them for an original invoice showing that amount which I finally got after over 10 unreturned calls. Guess what? The amount on the original invoice was lower than what they charged me--go figure. I moved out near the end of last year and I'm still dealing with this in MID FEBRUARY. Don't be fooled by the fake smiles and eager-to-help attitude when you try to move in. Word of advice: Go somewhere else. It's not worth all the trouble, hassle, and BS dealing with this company when you want to leave. P.S. Leaving a forwarding mailing address means nothing to them. They sent our charges to a collection agency the day after our last bill came out.
I have lived here for 3 years. The first year was great no complaints.... Then the management changed and everything started to deteriorate. This is a shamble of what it used to be. The staff is rude, they mow their lawn at 8 am three times a week. There is dog waste everywhere. A lot of break ins. The security that they are so proud of is nonexistent. The maintenance is takes 2 weeks from the time of your original request to be fixed. All in all this will be my last year with this company. I cannot wait for the 11 months to be over so that I can move out.
PLEASE DO YOURSELF A FAVOR AND AVOID THIS PLACE LIKE THE PLAGUE - ABSOLUTELY WORST APARTMENT I HAVE EVER LIVED IN!!! Office Staff doesn't care about anything but renting apartments. I am fed up with the lack of competency and follow through in the office. Apartments have hollow sounding paper thin walls(I know because my neighbor pounds on the walls all hours of the day for the smallest noises-Yes I have a sound meter running!), rude and ignorant neighbors, old windows that do not hold heat in(they are probably from when the complex was built 20+years ago). And to the "Owner" I have contacted Susy via email now 14 times and have received 2 responses!!! I have called Pinnacle Regional Management 3 times(every Monday Morning ), they are never available and the receptionist just takes a message. They never call back and don't keep track of the call logs either.
When I first moved in here, they have told me that everything is going to be brand new. Which was always a bonus since thats what you want to hear from an old apartment complex. It was going well for a couple of months until the problems kicked in. It would start off with the electricity bill, like I said I've known from the start that this was an old apartment complex and I was going to face the consequences of high billing, but it does not make sense when it comes to the total of $200+ each month just for the electricity. I live in a one bedroom apartment with my mother, and that just doesn't seem to cut it. There would be multiple times where the AC will die and not work for a good couple of days, and then they would make us pay the amount that we did not use. As if right now, it has happened again out of nowhere and they cannot fix it till Monday. I am so tired of seeing my mother calling and going back to the office complaining about every single thing and nothing ever changes. I feel bad for her even standing up for herself when no one really listens. You guys are probably going to believe that I am just another negative reviewer and disagree on every single thing I've said. But honestly, try to be in my shoes and understand. Piece of shit of a place.