IF I COULD GIVE THEM NO STARS, I WOULD. DO NOT LIVE HERE. I cannot express this enough. If you want to be charged damages that weren't caused by you, but were caused by their old, decrepit apartments falling apart then after you move out you do not hear about these damages until you're getting called by a collecting agency 2 weeks later (which they are supposed to attempt to send you the charges with a breakdown of the damages- The Villas did not do this) They also have to give you 30 days to respond,yet I was talking to a collection agency not even 14 days after I left, therefore they didn't even try to get ahold of me (probably because they knew the damages were something they should have been paying for). I paid this right away of course as to keep it from hurting my credit. I thought it was done and taken care of. A year and a half later, I am trying to apply for an apartment and get a call from the leasing agent processing our application only to find out The Villas did NOT record my check, yet it was processed and the money was taken out, so they had NO account of me paying the ridiculous fee. They have a continuous cycle of management because it is such an awful property & with their company based in CA, it seems like they can't make wise employee decisions nor do they care to hire quality property managers. The property manager as of 12/19/2014 is rude, unapologetic, stuck up and treated me like I was in the wrong and was annoying her or taking up her precious valuable time that she could be spending sitting and getting on Facebook in her office. She didn't introduce herself, yet I did, as I was trying to be nice about the situation which I shouldn't have even wasted MY time doing because this situation surely didn't call for any niceties. She couldn't find records or access the transactions, which for auditing purposes is ILLEGAL. All she could say as a reply to me was "I'm waiting for a call from my area manager" which was her excuse all day long, so apparently it was not enough of a legal matter or emergency to handle before the end of the day before they were closed for the weekend. They should be held accountable by law for their incompetent management problems. I pity the folks that live there currently. The property manager needs fired, for starters, and the area or district manager should probably step in and get their accounts under control if this is a problem that has yet to be fixed for A YEAR AND A HALF! Unbelievable. Highly unprofessional. I am not one to write reviews, but after this experience I want to try and save innocent potential residents from getting their credit destroyed, a possible future residency ruined due to lack of paperwork, getting their hard-earned money stolen by poor management/ leasing agents that work at this location, and the stress of having to deal with something that can easily be avoided by choosing another apartment complex in the area!!! Plus, their appliances are from 1980, their windows will send a breeze through your apartment that gives you chills and your bills will be outrageous....JUST DON'T LIVE HERE.
My husband and I have lived here from 2009- as soon as our lease is up, 2014 It's really sad the first 2-3 years the places was really nice, nice neighbors and really nice staff. We enjoyed renting the club house out for parties, even if it was $100. It's safe and I always felt comfortable walking my dog at night. The staff was so nice! The maintenance man is very very awesome, minus the smoke scent left in your house when he leaves. Fast forward to the present and it's horrible! Neighbors are super shady, at times I do not feel the safest. There are uncontrollable kids everywhere! They climb on the roof, they ride there bikes all over, then leave them in your yard area. We will have random toys in our front area for months at a time! I am always afraid I am going to hit one trying to park the car! We felt like we were loyal renters so when our rent raised over $75 for the second year in a row, we went in to talk to them. They were so rude made us wait 15 before they even came over to us. Told us they couldn't do anything! Our neighbors who have lived there two years went in they said we can take off $10. Kinda a slap in the face to them, but really we have rented for 4 years never missing a payment! The staff changes all the time, I never see the same person in there. They redo the club house, looks nicer, but you can't rent it out and you can't play pool if they are not there.... What's the point of that?? I was talking to our neighbors who have lived here for 5 years and they are moving as well. You would think they would keep their loyal customers around and not the shady ones they have been renting out too! Take the time and look around at other paces!! So we finally moved... I finally thought we were done with them, not even caring we didn't get our deposit back. We moved out three months ago. We had credit collectors calling us. We are not people who don't pay bills. We picked up the call after the 12th time they called and found out Villas charged us Julys rent. We moved out in June. We were furious and called When I called the office they told me I was the fourth person that has called about this today. I would not suggest anyone move here. The amount of turn over they have in the office. It has come so far down hill in 5 years, I can't imagine it in 5 more. Yikes!!
Very unprofessional. We haven't lived here for a year and we are ready to move. Since moved in on Nov. 1st 2013, 1st are ceiling by the front door started to leak, 2nd it fell in, 3rd are knob in the bathroom broke, 4th knobs on closets started to come off, 6th tiles around fire place fell off and finally the master bath the paint started to chip and they will not fix it. When we complained they sent people to look at it and that was it. My Husband complained several times and the last time management told him" to use the other bathroom I'm tired of listening to you complain about the same thing" and he said "if you don't like it fix it." She ended with get out of my office I don't have time for you." we called corporate and they said that there wasn't even a work order in for us and they didn't even do anything. We will be moving but before that we are going to court. Don't be fooled my the amenities and space
SO I moved here September 2013 and have had the worst experience since then it is currently August 2014. Management has changed a few times with new people constantly in and out. You tell them your bathtub isn't working along with the toilet they tell you to use your roommates??? NO I pay rent for MY BATHROOM to function. You tell them you have BEES randomly coming in your apartment through windows (NOT FROM going outside) And they don't do anything about it. They did bug spray PRIOR months ago when i complained about cockroaches (DISGUSTING). The windows are cheap with my bedroom being SO COLD in the winter even with the heat that I HAD TO GO OUT AND PURCHASE that plastic wrap thing to keep the cold from coming into my apartment - again shit I shouldn't have to do when IM PAYING to live here. The people in the office just sit on their butts all day and don't answer phone calls. I honestly think people should really look at reviews prior to renting. The apartments look all nice until everything starts falling apart... closet doors very old. The apartment complex was safe in the beginning until i noticed police officers constantly at a specific neighbors house (really Often). SO now my biggest complaint my lease ends in sept 2014 and the useless girl from the office decides to call me and asks me if i will be continuing my lease (when i moved here I SPECIFICALLY told the lady who no longer works here cause they can't keep their staff) that I WOULD ONLY BE HERE FOR 1 YEAR. so anyway the girl says you have to give a 60 day NOTICE (its only been 2 days) and she wants to charge me a fee???????/ 2 DAYS REALLY? you can't just waive that??? Anyway I went and gave her my "notice" and told her I WILL NOT pay the fee and attempted to let new customers who were looking to move here NOT TO MOVE HERE. I know i might seem crazy but honestly this place sucks and I wouldn't move here. I have paid all my rent/water on time have never had a problem and this lady can't even give me a break for being 2 DAYS LATE TODAY - to let her know i will NOT BE LEASING AGAIN. NO i will not pay your stupid fees. This apartment is the worst! especially management! and I WILL complain everywhere I can write a review along with BBB!!!! OH YES and more complaints. the new neighbors below me i can HEAR EVERYTHING especially when they move in and are putting things on their wall and hearing the hammer day in and out and hearing them SLAM THE DOOR EVERY DAMN DAY. and THEIR DOG POLICY HERE SUCKS. THEY HAVE HUGE ASS PITBULLS NO LEASHES INCONSIDERATE PEOPLE. EVERY DAMN DOG SHOULD BE ON A LEASH!!! water fees???? I don't even know where they come up w/ the prices. DO NOT TRUST THEM.