If i could give zero stars I would. THE WORST apartment I've ever lived in, hands down. Do yourself a favor and don't move here. The amenities are lavish, for sure, but they're always being 'repaired' and are closed. The management is the f***ing worst and they ripped us off our security deposit, even though we left it in pristine condition. The neighborhood sucks--I was flashed multiple times at early hours of the morning and had to call the police. Since I've moved, I've realized that living on top of two highways is likely why I was sick all the gd time last year. PLUS--the sink overflowed from the pipes below because neighbors don't know how to use a garbage disposal, the fire alarm went off at least once a week (no joke, we didn't even evacuate after the first dozen times) and the generator failed for over 24 hours after a hailstorm. THEN, The Orsini sent out an email titled "URGENT: illegal pets" so everytime I walked around with my service dog, I was harangued by employees and felt so uncomfortable living there. I'm so, unbelievably happy to be out of there and hope this review saves a few years of misery out of some people's lives. If there's ever a class action lawsuit against GH Palmer, I'm there.
I've been living here for two years. They are one of the lowest in rent pricing but honestly it is NOT worth it. They get a star for cool amenities; which not all of them are in service all the time. They also get another star for the employees in the resident services offices; they do what they can but most of the problems I believe go beyond their control. They're constant automobile break-ins (at least once a month) have to do with lack of security. There are leaks everywhere so if you get an assigned parking spot with a water leak above it, do not expect for it to get fixed. Instead they'll give you a monthly permit for Joe's parking and you can park there on rainy days; let's hope you predict on the right day otherwise you'll have white water marks on your car. Trash bins; dirty. You pretty much have to call or email resident services to get it cleaned up. IT is really sad how people throw trash around in the hallways and it stays there until someone reports it to their office. Pet friendly? I'm still trying to figure it out. I love pets but since they claim that pets are against policy and yet people continue to have them living in their homes they do not have pet cleaning maintenance so guess what you have when they have a lack of cleaning services; that's right. You have shit, and probably piss, all over the place; including carpeted hallways. In sum, the location is ok and I have great memories living here. Would I move back? HELL NO.
Just moved to Cali, attending USC. Saw a lot of housing when moving out here, and I knew I wanted to stay at one of the buildings like Orsini. I've been here for about 3 months now and it's fantastic. When I'm done with a long day of classes nothing beats coming home to my hotel of a complex. The amenities are great, the Internet is like none other I've seen, and my friends never want to go home. Leon was my agent, I spoke to a few others before hand but no one actually returned my call except for Leon. He got me in here with no hassle, and if I ever have issues with the complex he'll take care of it. If you're moving out here, I'd highly recommend the Orsini.
Don't waste your money if you are a professional. This place is over run by college students, with unsupervised small kids, who violate the rules and a management staff that does not have the courage to correct the residents when they break the rules. Agreed, the building is stunningly beautiful. However, 80% of the tenants are college students with 4+ residents per dwelling, living on disposable furniture. The Orsini is unable to attract and keep professionals due to the poor up keep of the property grounds and their lack of enforcing the property rules. When you pay $3,000+ per month, you don't expect to smell weed in the halls or see babies/children in the world class gym. The bowling alley and golf facilities have been in repair for more than a year. I have only been able to rent an extra suite for guests once because they may only have one or two on the entire property. The Orsini is a trap! If you break your lease early, after discovering the truth about the quality of living and the poor facilities, you can be hit with fines into the thousands (6,000+ any unpaid months). In the main gym, children from infants to age 8 are commonly present despite all signs on the walls which state "no one under the age of 15" can be in the Gym facility. Yet, they have kids riding bicycles next to adults working out. Mothers have strollers and rocking toys for infants on the gym floor. Be careful that you don't trip over the baby! The same is true of the state-of-the-art running track. It is used by tricycles and training-wheeled bikes daily. It is hard to run a decent pace without stopping for a bewildered toddler, who is shocked to see a runner on the track. How is this possible? It turns out that there is a secret clause in the lease agreement, I am told but I have not seen proof. So, this is what Leon S. told me after I complained regarding three unaccompanied minors, ages 8 -15, playing on the exercise equipment. They were using the equipment incorrectly (weights crashing loudly) and using "playground voices." When I just could not stand it any longer, I complained the on site security patrol. Tip for the kids: If you are breaking a rule, be quiet about it. I requested to speak to a manager and I was directed to Natasha A. I shared my concerns about the personal and professional liabilities of having children in the gym. If I am in the gym and a unaccompanied minor child is injured, that would make me both a witness and a "first-responder" to the emergency situation. If I did nothing to assist the child, I could be held personally liable and sued. If I did anything to assist the child, I could be held personally liable and sued. When I agreed to lease a luxury suite at the Orsini, I did not agree to be liable for unaccompanied minors being injured in the gym. That's is an unreasonable request. Moreover. it is traumatic to witness a life-threatening event, especially so when a child is involved. I do not want to experience the duress of reliving that traumatic memory over and over again - a condition also known as post traumatic stress disorder. I am going to notify the department of health because I am certain that this is a clear safety violation. Besides, the 3 year-old riding a tricycle in an apartment gym should make a good news story regarding the same owner in the building fire suspected of arsenal. I am sending my story and pictures to the news media, and posting it on social media, too. Just ridiculous! When I agreed to lease "a luxury home" at the Orsini, I did not agree to be liable for unaccompanied minors being injured while in the gym. I did not agree to be verbally assaulted by Leon S., in the leasing office, when I filed a reasonable complaint.
STAY AWAY!!! This building is awful management and staff are helpless, I moved here from NYC their marketing tactics are good and they con you into a 2 year lease minimum if you try to get out of your lease early, you will have to pay concessions which add up to 15k + (you are forced to stay) I lived in orsini 3 the one with only one pool no gym and no tennis courts but they still charge you the same rent as the rest. These mega complexes sound good initially but once you move in you're on your own. I got broken into management said "we have nothing to do with it you have to contact the police" My car was broken into I got the same response from management. They have no security cameras in the parking lot maybe one day someone will get killed down there and no one would be able to identify the suspect. The employment rate here is so bad, whenever you get used to someone they quit or get fired idk point is you can't build a relationship with anyone cause they don't last. Also if you need a repair of some sort it takes weeks for maintenance to come. The pools are always dirty and non tenants use the facility. One weekend the pool looked like a scene out of vegas drunk people everywhere loud music and trash in the pool. I wish I would have researched it a bit more before moving in. It's definitely not worth the price if you ask me. BTW its not close to any restaurants regardless of what they say, if you walk into downtown it takes about an hour on foot. and if you drive you have to pay for parking. Not conveniently located Save your money and look somewhere else