I have seen a lot of negative reviews about Fairlane Woods Apartments, but I beg to differ. I had a great experience with a leasing agent by the name of Alison Reedy. She went above and beyond to assist me with leasing an apartment. The apartment is beautiful and cozy and I cant wait to move in!
Yesterday, my fiance and I visited Fairlane Woods while looking for a new apartment/condo to live in. We called ahead the day of and day before to set something up, however no one answered. Therefore, we thought it would be good for us to at least see the outside and the surrounding area. When we arrived at the gate, again, no one picked up the phone at the club house (this was during business hours). During this calling we saw residents going in and many non-residents slipping in behind them through the gate. Since no person was on duty or checking who was going in, this raised a red flag of concern for safety. Therefore we drove to the leasing office (its within the grounds) without any security checking us, to see if there was someone we could talk to. Upon arrival (12/12/2015), an older women who was the leasing person there on duty, was incredibly disrespectful and rude to us when we introduced ourselves and asked if we could set an appointment or see an apartment, just to get an idea of the place. Both my fiance and I are young professionals that are looking for a safe, secure and clean place to come home to. The grounds were very nice, however the security appears to lack, Checking the crime map online, you can see there has been many car theft/break ins (confirmed are initial impressions) in the past several months. Additionally, to management, if the women (who will remain anonymous) on 12/12/12 who we met was working the leasing office, is the type of treatment new residents will experience, I would not recommend living here. My goal here is to inform people of our experience, and hopefully management listens to constructive feedback since the area is attractive and appears to have the potential to be a nice living area.
One of the worst customer service. Wish I could give 0 stars.
Great place and great office staff!
One of the worst service, I have seen at the front office. No proper response and follow-up on the complain.