If I could put down a negative 5, I would. They are absolutely detestable. On the day of move-in, we opened the door to flooded floor and it turns out the water heater broke. Not only were they not a tiny bit apologetic, the simply threw in a fan and refused to change out the nasty wet carpet. They claim no responsibility to the possibility of mold and actually YELLED at us for being concerned about the mold problem. We threatened to move out and they said "fine, other people will gladly move in." We were fortunate enough to find something else last minute, but I will never forget just how horrible Von Klein was. I would tell you to stay away as far as possible, but seeing as they own about 1/3 of the apartment properties around Eugene, they are free to bully students as much as they like.
I disagree with many of these reviews. I have rented 3 different apartments over 4 years through Von Klein, all in the campus area. I have had my fair share of things breaking, but it was always fixed within a day or two. Also, with all these shitty Californian companies moving in, building huge complexes they can't fill, and charging 1.5x minimum what the local companies charge, von Klein is an even better deal. Don't be fooled by negative reviews. I've dealt with almost every person in the office, including Mrs. Von Klein. If you truly act like an adult, and treat them with respect, they'll bend over backwards to make things right. The main reason I chose 3/5 stars is simply that many of their buildings are old, with outdated electrical and appliances. Nothing they can do about how a place was built though. . .
I am living in a new constructed building under Von Klein Property, I just moved in 1 year and the rental fee increased by 20% for "NO REASON". I called the management office to ask why the rental got increased, but a lady at front desk said "its our owner's decision, I don't know why." I said I'm a current resident and I have the right to talk to the owner of my rental. She just keep saying"I don't know""I can't""Haha, I can't give you her email".....Then she just hung up. In general, Von Klein property has the worst costumer service in eugene. I don't even want to rate one star. I strongly suggest everyone to find other places around campus. Or you will hate your "home".
Just a downright horrible company who have absolutely no idea how to communicate effectively with tenants. Von Klein will do ANYTHING to make a penny off people, even if it means 18 out of 19 online reviews (and word of mouth) are negative. I ordered a book through Amazon to be shipped to my apartment and it ended up taking much longer than the said shipping time. The day I moved out of my Von Klein apartment the book had still not arrived so I tracked it a week later to find out it had finally made it but new tenants were living there already. I called Von Klein to see if there was anyway they could help me out with getting my mail and they refused to work with me at all. I didn't want to personally bug the new tenants so I thought going through Von Klein would be the easiest (and safest way not to piss anyone off). In the end I never ended up getting my book and then Von Klein tried to charge us for not leaving the shower rod in our apartment at move out. There was no shower rod when we moved in, so we bought one from Target and took it when we moved out. They also tried to charge for a patched hole in the wall their maintenance worker made when fixing our leaking bathtub. This place is straight crazy.
Ditto to what everyone else said. I've had a broken freezer for almost 2 weeks now, and they just gave me a key to the upstairs one to use for that long.We were supposed to get a new fridge yesterday but, because of their miscommunication between themselves, we won't have one till Monday, with only 2 weeks left on our lease. Awesome. They are unapologetic, unsympathetic, and don't give a shit about you. I always speak to them respectfully and try to reason with them like an adult. I understand they must deal with a lot from college kids with bad attitudes, but I was not one of them and I still got treated like shit. I will never, ever rent with them again, and I will warn all my friends away from renting with them. Just don't do it. You'll regret it. Also, even with the intense cleaning I'm going to do I know I won't get my deposit back- they are thieves.