I had a great time living at The Pearl. The staff was very friendly, kind, and helpful. As a first time renter I found that it had all my needs. I loved the pitched roof ceilings and the flooring, the new appliances were nice as well. There were a few problems with the A/C leaking and some of the drawers/closet doors needed to be fixed. However, I had no problems with any of the other residents, except for one noise complaint. Overall it was a great experience and I liked the atmosphere of the complex (particularly with the fountains and trees, it was very relaxing). Sadly they do not have any three bedrooms available and I need the extra space.
DO NOT MOVE HERE! This place is a dump. Management only wants your money and doesn't care about you at all. No repairs will be done unless you are not at home. They only want to enter your apartment when you are not there, seems shady to me. The toilet in the apartment above me was leaking and they kept telling me that the tub was over flowing and they would talk to the people above me. Two months later still leaking I had to demand that someone come and look at it while I was there. They then admitted that the issue was with the toilet in the apartment above. Once that was fixed i made an appointment for someone to come and fix my bathroom......I took a total of six days off work and the hole in my ceiling never got repaired. I complained to them about their lack of ability to keep appointments and they just looked at me like I was in the wrong. The only thing they kept repeating is, you don't need to be there for us to fix it. My question to them was why do you only want to go in my apartment while I am not there? They had no answer. I was late for rent one time because no one was in the office to receive my payment, but it was my fault. I complained about this too and they again looked at me like I should have stuck around for however long it took for someone to get back to the office. When I went to pay the late fee, they jacked it up from $30 to $100 without any notice. When I signed my lease it said that late fees were $30. I complained about this and they said that they could raise the fees at any time without notice? WTF!!!! I was robbed. Someone went through my driers and picked out the clothes they wanted and left what they didnt want. Again, I complained to management and all they said was that's to bad, would you like to fill out a complaint form....uh yes.....they stood there and looked at me like you are still here. Pet owners in this complex have no regard for those without pets. People let their dogs shit where ever they want and just leave it lying there, management does nothing about it. Finally, I am moved out. I cleaned the apartment from top to bottom before turning in my keys.....guess what they sent me a bill for the cleaning of the apartment, the cleaning of the carpet, and the replacement of the carpet. I called and questioned this, the response was that is our policy. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!
The grounds are well maintained and the prices are affordable. I like the flat rate utilities. However, they promised me everything was working correctly in the apartment and when I moved in, the shower doesn't work, the door had previously been kicked down, the drawers stick and are very difficult to open and the closet doors keep falling off of the sliders. I came in the first day and requested a work order for the door and the shower and I came in the next day when no one had come to check with me. They say that they "guarantee" maintenance will check in with you within 24 hours or else they give you a rent credit. But I guess the guarantee doesn't apply to me, because they just told me that they were "backed up" and would get to me when they got to me. Several days later, maintenance finally came in and worked on the door for a couple hours. When he left, nothing had been fixed. Shower is still broken, closet door came off again, and all he did to the door was put a metal guarder around the deadbolt which didn't fix the split in the door that prevents it from latching. The entire door needs replaced, but I guess that's just too much work for them. Very disappointed in the way I've been treated and the false promises I was made.
STAY AWAY!!! by far the worst apartments ive ever had the misfortune of living in! managmanet is terrible and rude, they dont know what theyre doing. the grounds are not kept, the lakes are disgusting and the dog park odor is strong enough to cross the courtyard. i was approached my managment for open carrying which is 100% legal in the state of NM and she kept insisting that i needed a permit to open carry. they couldnt even check my balance so i could pay my rent, they said they dont have access to the new system without managment and that none were available until the follwing day!Im the customer in this situation why should i try to take off work or plan my schedule around them!? these people have no idea what theyre doing here. save yourself the hassle and move to a better place than this one.
I lived at this apartment from January to June. I paid my rent and bills promptly every month. I left the apartment in spotless condition. While I was living there there was a problem with people seriously damaging cars in the parking lot... not small things like keying cars, i'm talking thousands of dollars worth of damage. The management did nothing about this other than putting notes on our doors to tell us to keep an eye on our vehicles. The locks to the gates were ALWAYS broken. Not once during the six months i was there did they repair the locks. When I asked about it I was told "we fix them all the time, the renters just break them again". Yeah.. they break the exact same gate in the exact same way? Sure, whatever you say. My current problem, however, is getting my safety deposit back. I have not heard from them since i left in June. I call AT LEAST once a month, or send them e-mails, or go down there... and they always give me the run around. I'm seriously getting tired of this bullsh*t. They have a large sum of MY MONEY, and they are pretending it never existed. I'm seriously inches away from contacting a lawyer. Oh, and try calling the number on their website. It'll go to an automatic machine, which will make you select a number. No matter what number you select the phone will ring once and the machine will tell you to call back later. This is a disgustingly managed apartment. They steal your money with an innocent face. Vile disgusting people, who don't even bother to do their job. I hope the entire company goes out of business, it's the least those a$$wipes deserve.