I lived there from Dec 2014 till March 2015 .. I LOVED MY APARTMENT! SUCH A BEAUTIFUL SPACIOUS PLACE! Neighbor ( Ms Mary ) I really Miss her, HOWEVER! Management SUCKS! Im not sure they had ever managed properties before but While I was there i saw 3 different front people because they just sucked, Jacqueline or whatever her name is ( property manager ) she was awful. and Flor the Assistant manager was even worse she never had answers, My story is, at least once a month there was no hot water.. I called them because the windows in the patio doors came undone ( the trims) I told them about it it was like someone had tried to burn them it looked like it was melted, they came and and just used a white paste to fill it in but it looked awful. But the one that just pissed me off , in April 3rd was my last day to leave the apartment, i did a bill pay for my rent for the month of march, on march 6 i received a call saying that it had not arrived and it was late, when I called the bank they told me that the mail had been delayed due to bad weather but it had already left, So I told this Woman Jacqueline ( or something like that ) what happened and that I was going to pay rent right there and then ( which I did ) and to please dispose of that check that will arrived any day now, She said yet ( it was via email and I still have those emails) so I paid my rent and all, on March 28th my account was overdraft 700.00 when I called the bank they told me that on march 27th Vista del Rey apartments had cashed the check, ( remember that my last day at those apartments was April 3rd. ) I called the apartments and asked them why they had cashed the check their response was , oh well you will have a credit for your next month rent. And I told them I was not renewing my rent and I was only staying for additional 3 days which is only 70$ prorate. they said Oh yeah we thought that check was for that I mean it was a 630$ difference for a 70$ rent. Really ladies?? The manager would find all excuses and but she never gave me an apology and never took responsibility for what was done. I left the apartments and well as you will know they did not give me my deposite back and I had to get my bank to stop that payment, I made a huge complain to the apartments owners ( company or whatever they are called ) but I never received a response. So apartment complex is amazing, Management they are the worse!
I thought this place would be perfect , but I was WRONG ! Management sucks , the assistant manager failed to tell us the apartment was infested with roaches (we knew she knew because one of the workers asked when going to signup for pest control of the assistant manager who did our lease tell us) the first couple weeks we request for pest control , the worker was lying and saying she will put us on the list and wasn't (found out because they never left a note but when they finally did , we saw a note stating they were there after a month of requesting their services). We basically had to get rid of the roaches ourselves. Then , they tried to accuse me of 2 dogs and a cat . The assistant manager charged me a 100 but when confronted she was so sure she seen a cat and had a picture but when I went to the office she stated it was a mix up and changed the story to a maintenance man couldn't get in my home yesterday of day before due to animals but they didn't know I'm not working and haven't for a month so I knew no one came and stated it was a misunderstanding. Then to top it all off , I was told before moving in the amount due and the money order was even signed but two months later said I was 31 dollars short on deposit and the numbers given to me by the assistant manager (flor) was a guess. So last month I paid $145 for late fees in rent and the deposit that was $120. The amount given to me by the assistant manager and two other staffs who stated since I paid too much I'll have $25 credit but come this month I don't have that and still short on deposit. Moving in here was the worst mistake ever ! I've only been here since August 20th of this year ... It also takes weeks for them to fix any repairs needed in your home and lack communication when telling tenants pipes are being worked on busted etc and that's why your water and toilets aren't working. My loft apartment is GORGEOUS ! The Poole are never cleaned properly ! But the management sucks and it's not worth the stress and headaches. I should've listened to the reviews but I didn't. Now I know.
Management here are extremely rude! They went from paying in rent in person to mailing our checks due to theft! I have NEVER been late and one month they did not receive it and an office lady came to my door very rudely banging and yelling around noon! I work evenings and was sleeping before so it took me a minute to wake up and answer and she very rudely walked in!!! I have never felt intruded on like that before! Turned out that my check was sent back to me!!! I have witnessed someone steal a car from here and had my bike stolen from my second story balcony! My water is constantly being turned off, and when it does work there's no pressure! I had a friends car towed for no permit (when I was NEVER offered a parking permit myself!) and told that they should've parked in the visitors parking (which is probably 900 from my apartment) and only consisting of 4 spots for everyone around so its ALWAYS full! There's graffiti all around and I'm pretty sure that neighbors in the building next to mine sell drugs for a living because they sit outside ALL night drinking and having RANDOM people stopping by for a couple minutes at a time. There's constantly fights between neighbors late at night and weirdos sitting outside creepily watching you like they're going to kill you during the day! I don't feel at home at these apartments and I definitely would NOT raise a family here!
DO NOT MOVE IN I am a current resident here & can not wait till my lease is up! Thought this would be the perfect apartment and I was fooled! From our move in day till now, we are having issues (now 3 months in) Told we could move in first thing in the morning, turned out we had to wait hours because they did not clean the apartment or anything till that day! Our counters suck which im sure will be blamed on us later. Mold all over the sinks, which I cannot get out. Had an issue with water ants, our flooring which they never fixed, issue with hot water which I can see its been going on four two years according to the reviews. Point blank period, I HATE THIS PLACE.
Do not move in! Do not move in! DO NOT MOVE IN! No hot water for 2 years I moved in too new unit and now I have no A/C and not hot water. NO A/C in Texas very very very hot!!!! DONT MOVE IN!