I have to deal with this company as our property management company since they bought the Elaine Place apartments at the end of last year. Now the laundry room is being cleaned every other 3 months(or it looks like it), it's dog hair everywhere.I had several maintenance issues since then and every time it took them forever to get something done. They use independent contractors for every single job and they care less about your needs. When my bathtub knob got broken and water was badly leaking it took them 2 weeks for someone to come and fix it. The plumber came in and broke the wall to fix the knob and he told me that someone else will come to fix the wall/tile. I asked the management company to hurry up because it was Christmas time but they did not bother. I called several times but only after 1 month they showed up to fix the tile. The guys who came to fix the tile asked me if I have some drywall because they did not bring any (????????). What a joke. This is just one example, I have more. Now I am sitting with a roof leaking (they knew about it for about 5 months). Their emergency line is a joke , they just hanged up on me after I got frustrated over their inaction. If you rent from these guys you will likely have to deal with them as the property management, a big company who does not care much about you. I can't wait to move out of here.
I called on a Wednesday to see an apartment the following day. Since I am not from the area, I traveled about 2 hrs there, then waited 30 minutes to meet with an "agent" who soon told me the unit I called about had been leased 10 minutes ago (is this a line they use often?). He then said I would be able to see other units that day, so I stuck around. He proceeded to tell me that my budget of $1200 for a 2-bedroom apartment in Edgewater was an impossible request and showed me many units in Rogers Park. I wasn't too keen on living in Rogers Park, but I decided since I traveled all that way, I might as well see something. The agent, Bryan, then took at least 3 phone calls and asked me to read his "funny emails." I asked when I would be able to see these apartments, and he said he decided he did not want to show me these units today. I asked why the sudden change, and he said that since I would be leasing an apartment with my sister, it would be useless to show me a unit without her seeing it since we most likely do not get along (because we are sisters). I assured him that, yes, we do get along (why else would we live together?) and since we have opposite work schedules, we decided to put trust in eachother in finding an apartment. He asked me to reschedule for Saturday. I later cancelled the appointment for Saturday because my sister and I had found a different apartment that we liked (in Edgewater, under our budget). I had told him at the appointment that my sister would be looking at a few places on her lunch break the next day. Yet, when I cancelled the appointment I was scolded for "tricking" him. He said I should have told him a long time ago that I was looking elsewhere (I did, he mustn't have heard me over his phone calls & constant jabbering) and that I had now wasted his time and the time of brokers he had made arrangements with to see these apartments. Bryan was completely unprofessional, and I will actually be telling my friends to NOT use Chicago Apartment Finders. Honestly, Craigslist & newspaper listings are better than these people.
I am going to start reading online reviews more often, It would have saved me my entire afternoon. Called in at 9am to ask if an apartment was available for showing today and if not today when would I be able to setup an appointment. Simple enough right? Figured they get this question all the time. The person on the phone confirmed that I would be able to see the apartment at 2pm this afternoon and I would meet the leasing agent at the Bryn Mawr location. Left work early to go see the apt and was really excited! Great deal, great location! I get to the Bryn Mawr location, they have me check in (computer system went down half way through even though that's not entirely their fault) Waited about 30mins to see an agent. Specifically told him what unit I wanted to see and told him that I wanted to see two others that were hanging in their window, the latter request was COMPLETELY ignored. He asked some questions about what exactly I was looking for, i answered and then he said he's going to search for some more inventory to see if I liked any of those. He started showing me apartments that were unlike anything I had told him... and he didn't even bring up the other two units hanging in their window that I told him I wanted to see. So he said he'd get the keys ready and then we'll be on our way. Just as we're about to head out he says that the unit I originally called about and had confirmed that I could see had been rented about 10 minutes prior and that one of the other leasing agents had kept the keys over the long weekend so the apartment was never actually available for a showing today... are you kidding me?!?! So now I am supposed to go look at your over priced garden units with crappy kitchens for 3 more hours so you can try to push me into something I don't want. NOPE!! I walked out, told them they need to review their policies on customer service. Best part is that when I told them I was unhappy with how I had been treated the manager (didn't get his name but he's a big guy) saw I was unhappy and walked away and Brian, the leasing agent, started arguing with me. Spark Notes: PATHETIC, RUDE, AVOID, unless of course you like overpriced rental property.
I cannot say that agents at this location were helpful, efficient and informative. The guy was polite, but I realized after 20 minutes of discussion that he was just wasting my time. He was not prepared and he evidently lacked insight into properties that he had in front of his screen.