What I like most about Park Hacienda is the location. If you want to be in a safe area, great school district, and close to Everything, this is the perfect place. After living here for over 2 years, it is so nice to call my place Home! I enjoy all that this community offers - fitness center, two community swimming pools, the convenience of having a huge public park right in the middle of the community (of which I have direct access to), the fact that living in the "Hacienda Business Park" offers so many great perks to it's residents, the convenience of getting to the freeway and Bart so quickly, and the fact that all important stores/shops are very close. The location is Amazing! On top of that, all of the apartment layouts are spacious, and if you need more space the transfer program they offer allows you to upgrade without a hassle. Also, knowing that the management office is open 7 days a week is great, in the event anything happens or is needed, is a big plus for me. Yes, rental rates continue to climb, but I've noticed that's everywhere in the Bay Area. Until I am ready to move into a house, this is home for me.
WORST PLACE ON EARTH I am a resident at Park Hacienda, to begin i want to explain my frustration and reasoning behind having such a horrible experience since i have started living here. First off, we weren't allowed to see our apartment until the day before which is bogus! When we came in Amanda had said the apartment was going to be ready on the 30th so we chose that one, and when we asked to see it on the 30th she replied that we had to wait until the day before. Upon moving in I was unable to unpack for a whole week because of the conditions of the living room carpet which had obviously been stained with animal pee and poop. Amanda tried to assure me that she didn't think it was animal spots but Ive seen stains and for her to do that is insulting and rude. Does she (or anyone in this office) not have to worry about the residents after they have moved in? It has been a cat and mouse game to get them to answer my calls and return messages. Anyways finally my carpet was changed and there has been a number of things wrong with this apartment. We pay for a "VIEW of the park" so they say which is in fact blocked by trees completely. I don't know who made up this pricing reasoning but they obviously have never tried looking at the sky in the morning from this apartment. The dishwasher doesn't work 75% of the time, the garbage disposal is outdated and smells rotten and when ever we run the dishwasher water backs up into the sinks! GROSS. The screen door is warped and we can't even have it open because bugs can get in. There is more but I would be here all day, all in all there is not enough time in the first week of moving in to report all of these problems, really who has time like that? I go to school full time and my boyfriend works all week. Last week i called and had a service request put in by some guy and he made the mistake to put that they are not allowed in our apartment with out us present(his bad) but i put this in for a Tues/Thurs/Fri and he came on a SUNDAY! at 10 am WHAT IN THE HELL?? I was in the shower and upon rushing to the door and drying off he proceeded to open the door. In the past we have told them they are not allowed in here without us here. And for them to keep asking is DUMB. Its the same answer overtime why would it be different for a heater? Anyways i was naked and ran to keep the door shut and had to knock on it for him to stop. To make matters worse I told him to come Monday and he didn't! A different guy came Tuesday and fixed it. But the guy failed to report that he attempted to enter the apartment. REALLY WHAT KIND OF BUSINESS ARE YOU GUYS RUNNING HERE? IF I HAVE TO I WILL COMPLAIN TO THE HIGHEST MANAGEMENT OF THIS PLACE AS LONG AS I HAVE TO. AS A RESIDENT I SHOULDN'T HAVE THIS MANY PROBLEMS WITH THE MAIN OFFICE. THERE IS NO TYPE OF CUSTOMER SERVICE AFTER MOVING IN AND THIS IS RIDICULOUS!!!! Sincerely, An unhappy resident
My name is Amanda and I am the Community Manager at Park Hacienda, but more than that, I am a resident. I lived at Park Hacienda before I began to manage the property for a number of different reasons. My family and I love the convenient location near the Dublin/Pleasanton BART Station and the easy freeway access to 580 and 680. I also chose to live here for the proximity to the Iron Horse Trail which we utilize each night to ride our bikes and visit the fun and beautiful parks along the way. Overall as a resident, I couldn't be happier with Pleasanton and the features of the community and the apartments.
We have lived here for a year now and are ready to sign for another year, if we do not buy a house in the next few weeks. Honestly, what is making it hard to find a house is comparing the places we can afford to what we have here at Park Hacienda. Our home has hardwood floors, which was a must for me! The kitchen is spacious with a lot of storage so I can keep everything off of the counter tops; I do not like the cluttered look of having small appliances, etc. on my counter tops so this is huge for me. I live over the underground parking so I have a nice spacious patio and can leave me windows open and let the fresh air flow through. My CalKing bed and nightstands fit comfortably in the master bedroom and there is plenty of closet space in both rooms along with an additional large interior closet and storage on my patio. I like the current management at the office, they are professional, friendly and accommodating. The office is busy and I have to leave messages but I always get timely responses. I have not had any issues, like some have mentioned, but then again I pay my rent on time, follow the rules and appreciate the fact that they enforce the rules so that I live in a place that looks nice and isn't littered with bicycles, filthy, unkempt cars and crap hanging all over people's balconies. I have had a few maintenance issues but I have been satisfied with the resolution. My rent did increase after the first year but I shopped around and rent has gone up everywhere so I do not think it is different anywhere else. There are just too many people moving to the area, especially with all of the large IT companies that keep hiring and everyone wants to get into the good schools. College econ taught me about "supply and demand" so I guess I just "get it" while some people don't. That being said it does suck because I do not make the money that the IT people do to afford the rent comfortably but I also have a lifestyle standard that I expect so I am willing to make sacrifices to live in a place that is clean, well kept and has provided me with good service. Besides that I also really like the location. I commute to Fremont and my husband goes to Concord so it is right in the middle. We can walk across the street to Walmart and sometimes we even walk our dogs across the freeway to Lazy Dog where we can sit outdoors with them and order off the "doggy" menu! I also love the Whole Foods and, of course, am a big fan of having a Home Goods right across the freeway! Anyone can find something to complain about so here is mine, the landscape. I know we are in a drought but there are a lot of bare areas that could even just have bark and that would look better. AND the kid that lives upstairs from me is crazy active so I have nightly "thunderstorms" above me. All in all I love my place and I will probably stay here until that perfect home comes along...
As an employee of equity I can say many positive things about Park Hacienda. It is a great location near the Bart station. It also has great floor plans with a unique 3 bed/3 bath floor plan. The community has a city park within its grounds and the back of the property backs up to the Iron Horse trail which is fantastic for biking and walking.