************************Horrible Apartment******************************** I had terrible experienced in this apartment, I told my leasing officer that I need apartment for sometime and she suggested to sign lease for one year to get promotional rent but when you terminate lease, give us 30 days notice and one month extra rent when I terminated my lease, no one listen to me and they asked me to pay 1.5 times of my monthly rent otherwise they will put in my credit history. Unfortunately my leasing consultant quit that time when I turned in my notice, my bad luck. I attempted to reach seniors but no one listen to me, Here are my concerns which I want to share publicly. 1. Leasing consultant MICHELLE needs some training for how to talk to renter, she is extreme rude. 2. They have no control on unauthorize parking, so many outsider parked car and you have to go far and park your car, reported several times during my stay. They hardly took any action. 3. Washer Dryer are horrible full of lints, complain several times but if you don't care for your clothes, you are fine. I showed my clothes to management with full of lints but no help at all. 4. No uniform standard policy, all leasing consultants will give different information. So many times, I have seen stranger people of swimming pool and apartment management never paid any attention. I had sent couple of emails to their management, they don't listen to me to all. 5. Extremely noisy, you can hear people talking at 1 AM in the morning. Only thing, they care, to sign lease with all wrong info but you will see the truth if you terminate lease for some reason. Apartment management is friendly until you sigh lease, once you singed lease, you will see their real face. I won't recommend this apartment to any of my friends at all..
I LOVED living here! The owens park was perfect for taking my dog out for potty breaks & walks. The neighborhood is very safe. It's a short walk to bart and shopping. The management is very helpful. The grounds keepers take great care of the property. I had the best moving out experiences I EVER had! They didn't charge me extra fees. They made the whole experience very easy. I'd rent from them again.
I lived here for almost three years before I moved out. I have seen the changes in their management. I had some bad experience with previous one, but the new management is great. Ryan is always very professional and courteous. Layo is also very friendly and nice. They helped me with the reduced new lease as well as moving out. I am happy to see the changes they have brought to this place.
They will charge you with never ending fees once your leave, no matter how clean you leave the place. They charged me several hundred dollars on top of keeping my deposit, and then nearly 6 months after I move out they send me a bill for $130 more dollars that says I must pay it in 2 days or they will report it to my creditors. I call them to find out what the problem is but they dont have any explanation for why I owe the money other than "well sometimes maybe if the apartment was damaged or something", but it's been 6 months and it had already passed inspection. Also lol@ the commentor "Ashiana" who complains about the bugs. It's true, those earwig pincher bugs are EVERYWHERE. It never really bothered me though but they do seem to love this place for some reason.
The place is well maintained, the apartments are nice and the office staff is friendly. BUT, the management has a horrible HORRIBLE policy for bike owners. There are no bike racks anywhere in or near the apartment complex. The management refuses to budge on putting up a single rack for what must be a thousand residents or so. They recommend instead taking your bike into your apartment or onto your balcony every day, nevermind if you live on the third floor (no elevators), the already limited space in your apt/balcony, carpet damage, fire escape hazard, etc... There is ample space in front of every apartment for a bike, including a very odd-looking rail whose purpose seems perfect for locking up a bike. But, lock your bike there and it will be removed and sent to Pleasanton PD. I have lived here for 7 months, commuting every day by bike to BART and ignoring the management policy, locking my bike to that rail. Not once has anything happened to my bike. Finally, yesterday we got a little note reminding us of the crappy policy Archstone has about bike storage. Voila, this morning the platform attached to the back of my bike was gone. I'm not saying Archstone did this directly (although it's possible), but there's no question they are to blame. Some scumbag probably saw the note and went "shopping". So, stay away from this place if you have a bike.