The 4-5 years living at Ridge Clue Apartments were horrible. The carpets were dirty upon move in, the cupboards in terrible disrepair and covered in roaches, the water heater only works half of the time and the AC struggles to keep the place cool. The maintenance team takes forever to do anything and half of the time does not do anything at all. The office team is incredibly disorganized and have no form of communication between each other, you get a different answer to every question depending on who you are talking to and no one can vouch for the answer the previous person gave you. For the first entire year living there, we had to battle to get monthly payments straightened out since they kept saying they didn't get it even though it was taken out of our bank account. Their inspections are a joke, they walk in glance around from the doorway and walk out. Then recently they switched to a new management company, Dalcor, which is even worse. The new company doesn't give any notices for anything they are doing, they just rope an area off and expect you to move out of it. Then when you call the office to find out if the roped off area is an area you have to move out of, they tell you it isn't and they aren't doing anything there, they assure you that your car will be just fine and then the next day you walk outside and it's towed. What does management say? "The tape should've told you to move." Where's the notice on my door? Why don't your office staff know that something is going on there and actually tell us "yes, you need to move your car"? Then they expect you to pay the money to get it out of the impound because they are too incompetent to be able to communicate with each other about anything. On top of that, the security here is a joke, you can get in anytime you need by just tailgating or walking around the wooden fence, not to mention the gates at the front don't work half the time and are left open. The cameras only monitor the front gates and since getting the new management, they don't even have a security guard patrolling the grounds anymore. Then of course there's the way they want you to treat your pet when they come in for inspections. They leave a notice on your door saying that sometime in the next week they will be inspecting, no idea when just sometime. During this week when they MIGHT be inspecting, they expect you to lock your pet up in a box or the closet when you aren't home. Then most of the time, they don't come by your apartment during that week and then extend it for another week and another week up to a month sometimes. Speaking of pets, when we first got our pet, they gave us a rundown of the pet policy, which was different from what they told the pound we bought it from. Two years into having the cat, the apartment complex forgets that he's there and try to tell us to pay the fee AGAIN and get rid of him. The place is a total scam, don't move in there.
THIS PLACE SUCKS!! THE STAFF IS SO RUDE AND UNPROFESSIONAL, MUST NOT GET PAID VERY WELL WITH THE ATTITUDES THEY HAVE. MAINTENANCE IS HORRIBLE. THEY ENTER YOUR HOUSE WHEN YOU ARE NOT THERE AND THEIR EXCUSE IS THAT THEY ARE THERE TO FIX SOMETHING BUT NOTHING EVER GETS FIXED. THE PLACE IS ALWAYS GETTING ROBBED, PUTS YOU TO THINK THAT THEY ARE INVOLVED WITH IT.
You do have to see your actual aparrment because the model looks nothing like the other apartments.Its not a very clean place and the community itself including some of the people are horrible. The staff is only interested in getting people in. Not a very good place for your family.
los apartamentos están muy buenos felicidades por la renovación reciente quedaron very Good