I love living here. My neighbors are considerate and quiet. The location is beautiful with fantastic views of the mountains. All I have to do is walk out my door and experience the best bike and hiking trails in Albuquerque.
I want everyone to know how wonderful it is living here-and at the same time I want to keep it all to myself because it's perfect as it is now. The staff in the office are polite, friendly and have always been very helpful. The maintenance is the best-they respond immediately and i"m never made to feel I'm inconveniencing them at any time I need something.
It is amazing here maintenence is quick. Options are great. Office people are amazing and always helpful. We got to upgrade appliances and OMG!!! They are awesome! !!!! So far this place is great and the view and neighbors and neighborhood cannot be beat!
When we moved in, there were many many maintenance issues with the apartment. We noted it at our walk-through and I emailed a list of the issues to management; only one of the problems was fixed and had to be redone a week later (the leaking sink had gotten even worse and had damaged items under the sink after the initial "repair"). The staff in the front office are extremely unprofessional. They seem undertrained and very unexperienced. Each employee gives a different answer to the same question and I've only encountered 1 or 2 individuals that knew how to help with problems. The apartments were clean, but dated with lots of broken appliances. The rent is high but you are really paying for the location. We had neighbors smoking marijuana 3-4 times per week with smoke billowing into our garage and my 2 yr old's bedroom and management told me that there was nothing they could do about it. Broken fridge and microwave never did get fixed while we lived there. Loose railings, loose tiles and grout, dryer had to be run about 3 times x 60 min each to dry a load of laundry, I could go on. I understand that old apartments have maintenance issues, but the staff need to be understanding and willing to fix these things instead of being argumentative and uninformed of what to do. I absolutely would NOT recommend this place to anyone. If you want to live here, document EVERYTHING...every problem (they delete your "log" of maintenance requests on their online portal so do not track them there), every conversation, and do it through email so you have a paper trail. There are a lot of inexperienced employees who "lose" or "forget" to get things done. Please please carefully consider if this is the best place for you to live.
Great Job. I rented the first day.