On the positive side of things, maintenance is great. They're friendly, and get repairs done quickly. However, I'm bitter enough about the negative aspects of this place that it still only gets one star. To begin with, the apartment manager is rude and condescending, making attempting to talk to her an incredibly frustrating experience. Second, when my husband and I attempted to have our lease renewed for six months, we were told that they couldn't have any additional leases ending on the month we wanted to leave, and we'd have to renew it for either five or seven months instead. Of course, choosing to renew it for five months would have resulted in a pretty substantial increase in our rent each month, and so we wound up choosing to renew it for seven, resulting in us giving them a month's worth of rent more than we had intended to give this awful place. That can't possibly be legal, and even if it is, it's certainly less than ethical. Oh, and although this is fairly minor, it was pretty startling when it happened: For some reason, they decided to send an email out to everyone living here titled "Late Rent," informing us that evictions would begin soon. This just about gave me a small heart attack, as I hurried to make sure that I had, indeed paid my rent on time (I had). It was only later that they sent an email informing residents that the previous email had been sent to all residents, and did not apply to everyone, information you'd think they'd have bothered to include to begin with. Furthermore, while not the fault of the management, the mail service here is pretty awful. On more than one occasion, I've failed to receive important mail on time, including paychecks and documents related to taxes, only to find out that they'd been later returned to the sender, for some unknown reason, as I was able to double-check and confirm that the address was correct. Plus, in some cases the address label was created by a computer, so it can't even be attributed to bad handwriting making the address hard to read. Anyway, in short, this is a business that clearly prioritizes squeezing as much money as they can out of residents over the satisfaction of those living here. Although I realize that, of course, businesses exist to make money, they could at least pretend to care.
Danessa and the girls are just a pleasure. I can honestly say that they go out of their way to make sure that your needs are met. Our maintenance men are always on point to get things fixed in a timely matter, Juan makes sure things are done right the first time (not like all the other places we've lived at). Over all the living experience here is priceless!!!!
I have lived here for just over a year and absolutely LOVE it!!! The staff is great, friendly and very welcoming. The maintenance staff is awesome! The ladies in the office are also great and very helpful! I would recommend this community!
I have lived in East Charlotte, South Park and now University. I love Landmark at Mallard Creek. The staff is helpful and seem to really care compared to other places I have lived. The parking lot and community is kept up. My neighbors are really nice and I have met a lot of them in the year and a half that I have lived here. It's pretty quiet for the most part. I like the fact that we are sort of tucked away yet we are centrally located in Charlotte. A great place to live!! Especially for apartment living!!
It's a really pretty property! The staff was really friendly and the apartments were nice.