We started here while it was still Ascot Glenn and it was horrible, have a review on yelp for that. New management came in and they made many repairs and upgrades which was kind of nice, fire place was a plus, and the in building laundry was a plus as well. Unfortunately it was way too pricey so we opted to buy a home instead, we were practically a couple hundred dollars from a mortgage. The only gripe I have now that is driving this message, is they will string you along and lie to you regarding when you will get your deposit. We left January 15th 2015, after 3.5 yrs and were told we would have our deposit back in 30 days, we are going on 60 days. I am at the brink of adding the legality aspect to this. Every time you call people are rude and treat you like scum since you don't live there anymore. You give your forwarding address, they still mail it to the apartment, you used to live in, I mean, how smart is that? Now they they are going to check if the check has been "cashed" I am appalled. You will pay up the rear end to cancel your lease but at least they will work with you. Thus, be ready to do a rain dance, sacrifice a goat, and practice witchcraft order to get your deposit or what is left of it. We're still waiting.
I didn't hate my time in the complex but as soon as you aren't resigning your lease (with an $80 preferred rate hike) they throw you away. Maintenance issues get pushed to the back of the line, and customer service turns to absolute shit. Make sure that you remember to give them 60 days notice or they will screw you over royally. I gave 30 and was forced to pay the "pro-rated" rate for an entire month, even though they have a 30 day policy for breaking your lease that was a cheaper option. After I paid this astronomical rate that the lady (Jennifer I believe was her name) gave me they then held back $381.00 from my security deposit for unpaid rent from the last month. The apartments are in an excellent location but don't be fooled by the "premium" in the title. New cabinets made out of cheap wood and okay looking new appliances don't exactly make it "premium." The only thing "premium" is the price.
I went to se an apartment and the attitude was very bad.The girl that showed me the apartment Iva looked like she makes me a favor and wasn't interested at all.The apartment that I saw looked very old and smelled bad.It's too expensive for this kind of apartments
DO NOT RENT FROM TGM BEWARE YOU HAVE BEEN WARNED Terrible experience. Mice all over the complex, and constant droppings on our countertops are just the tip of the iceberg at TGM Willowbrook. Signed a lease in march again of this year. I have made every single monthly payment on time and after my check was returned one time due to my banks error, TGM charged me over $200 in fees and promptly served me with a 5 day notice to evict. No willingness to understand, wouldn't accept my rent amount less then fees either, and still tried to evict me. After I paid them every last cent of the late fees, and returned check fees, THEN and ONLY then did they agree to remove this 5 day notice. It's not like I've been late every month and I don't pay on time, this is their first and only incident in my 2 year stay and there was still no help offered. If it were just the management, it wouldn't be so bad, buts it's the poor quality for the price I pay, coupled with the lack of any desire to help a tenant fix a problem. Even something as disgusting as mice feces, which they still have not sent an exterminator for.
Wrote multiple negitive reviews that conveintly keep being taken down. Ive lived at tgm since march and two months in the front door buzzer broke. I called twice reporting the issue and was assured it would be taken care of. Its 2014 and still no buzzer. The parking lot is never plowed (you know its bad when a chevrolet tahoe get stuck.) I signed and paid $100 extra for a renovated apartment only to be told that I would have to pay an additional $100 with my new lease. For what? Renovations. For the price I would recommend looking else where since tgm took over from ascott glen the property has been in a noticeable state of decline. Hopefully my review will not be taken down again. So that others will not fall for the tgm ploy of "luxury apartments."