Okay, so I haven't been living here that long but I would just like to let future renters know about the pros and cons. Pros: overall nice apartment, nice complex (great for walking), nice athletic center, I can't speak for everyone, but my neighbors are friendly and quiet (bonus!), maintenance has fixed any issue that I've had promptly (except for the dryer), minimal bugs (just the occasional spider), and pretty good location. Cons: the price! On top of expensive rent, you pay gas, electric, water, trash, and renters ins. Additional fees are a lot too (pets, etc.) they don't cover anything, which is insane. I was paying $350 less to live on Lake MI downtown, and they covered heat, water, and trash (I moved out here for work/school). The dryer in the building takes about 2 to sometimes 4 cycles to dry. I have called Coinmach and TGM maintenance, and it is still broke. In fact, the guy from coinmach said he has been out to service this dryer many times (even before I moved in)and he knows the problem, it's just that TGM won't fix it. The AC is super loud when it is running; which is bothersome when trying to watch TV, but given that it is not a window unit, I can't complain :) The light fixtures in the kitchen and dining area use halogen lights which are the worst on your eyes, are horrible for the environment, and are super expensive ($10 for ONE bulb!) Last but not least, I am on the first floor, and due to the patio on the second floor hanging over mine, the apartment living room (main area) receives VERY little sunlight. The bedroom however receives tons of light. So therefore I suggest you take a look at the second floor units first. Overall not bad, but there's always room for improvement.
We started here while it was still Ascot Glenn and it was horrible, have a review on yelp for that. New management came in and they made many repairs and upgrades which was kind of nice, fire place was a plus, and the in building laundry was a plus as well. Unfortunately it was way too pricey so we opted to buy a home instead, we were practically a couple hundred dollars from a mortgage. The only gripe I have now that is driving this message, is they will string you along and lie to you regarding when you will get your deposit. We left January 15th 2015, after 3.5 yrs and were told we would have our deposit back in 30 days, we are going on 60 days. I am at the brink of adding the legality aspect to this. Every time you call people are rude and treat you like scum since you don't live there anymore. You give your forwarding address, they still mail it to the apartment, you used to live in, I mean, how smart is that? Now they they are going to check if the check has been "cashed" I am appalled. You will pay up the rear end to cancel your lease but at least they will work with you. Thus, be ready to do a rain dance, sacrifice a goat, and practice witchcraft order to get your deposit or what is left of it. We're still waiting.
I didn't hate my time in the complex but as soon as you aren't resigning your lease (with an $80 preferred rate hike) they throw you away. Maintenance issues get pushed to the back of the line, and customer service turns to absolute shit. Make sure that you remember to give them 60 days notice or they will screw you over royally. I gave 30 and was forced to pay the "pro-rated" rate for an entire month, even though they have a 30 day policy for breaking your lease that was a cheaper option. After I paid this astronomical rate that the lady (Jennifer I believe was her name) gave me they then held back $381.00 from my security deposit for unpaid rent from the last month. The apartments are in an excellent location but don't be fooled by the "premium" in the title. New cabinets made out of cheap wood and okay looking new appliances don't exactly make it "premium." The only thing "premium" is the price.
Absolute terrible experience. I recommend not renting. Not only overpriced but nothing what u expect.
I went to se an apartment and the attitude was very bad.The girl that showed me the apartment Iva looked like she makes me a favor and wasn't interested at all.The apartment that I saw looked very old and smelled bad.It's too expensive for this kind of apartments