I and my wife moved into the Apartments with our animals when it was the Reserve at Water's Inlet. She was pregnant at the time and we came into the Apartments with no trouble to start with. However, we quickly discovered that our apartment had numerous cracks and holes that were allowing the Marajuana smoke of our neighbors into the home. We don't condone the stuff and my wife is very allergic. However, the best the apartment could do was to tell us to contact the Police... This was the beginning of our problems. In January, my son was born and we brought him back home. During that time, there were several occassions where we had to contact the apartment management team to fix problems with the holes throughout the house, the sinks, and our ac; twice. Then, summer hit and the AC went our for a third time. We spent the month of May and about half of the Month of June with no Ac as they kept making excuses for why they hadn't fixed it By the end of June, i was about to head over and have a serious talk with the management when we received a letter early in the morning that the Apartments had been bought out by Nova Eagle. My wife and I were a little shocked that we and all of the other individuals living here had been sold off like cattle to another company, but we were optimistic that the new company might be able to help with our problems. I went and introduced myself and explained our situation to which they stated to give them a week and they'd have it fixed. However, after about 2 weeks, the Ac wasn't fixed... Furthermore, Mold was discovered in our home and we found many of our neighbors did, too! This forced my family to leave our home and animals to live with my wife's family for a month! The new group kept stating they'd fix things, but didn't. Ultimately, after a month, they told us we could move into a larger apartment till the end of our lease, but only gave us 4 days to move. Then, when we arrived at the new apartment, we quickly discovered that the water pressure within only works 1/4th of the day. We told them about this and a hornet's nest being built on our stairwell, but they haven't fixed either. All they have done, though, has spent massive amounts of money since they arrived in June to try and "beautify" the place. In my opinion: It's obvious that they care more about pulling people in and getting their money over the needs of the families and individuals whom already live here. The staff (that understands english) will act friendly till you have a problem, but then you can count on their attitudes changing "360". Lastly, what you see can only betaken at face value with everything here. That said, I used to like it "ok" here, but now... I'm just thankful that we are leaving soon. If you don't have anywhere else to go then I'd recommend it. It is, at least, a roof over the head and some protection. If you can choose, though... Find a better place for yourself and your family to live.
I have been having a problem with my air condition unit. it is not working and have not been working in 4 weeks. The old management have been working been working with the owner to try and get it fix. But the new management have given me their but to kiss and do not gives a rat tail. Each time I go by the office they tell me the manger will call me, she never does. I call they tell me the manger will call me she never do. They had professional air condition companies to come out and they all have advised them that them that they need to tear up the floor boards and repair the leak from the air condition. They will not do it. I am running fans and I cannot cook a healthy meal for me and my son. The com and put Freon in it and i get the worst headache ever. The come in my apartment and turn it on when I am not home the temperature reads 96 inside and outside reads 110. This is causing my light bill to increase. in which they do not care. Please do not look to call this your home.......... I am so disappointed because it is in the water and great fishing, but they don't keep them clean, steps or walkways. I cannot wait until my lease is up.
it is ok..nothing like the pictures online.