I can't figure out if it is the owners, or the new managers who are amateurs. They have no clue how to run an apartment complex or treat tenants (it's all downhill after you've signed the lease). Stay well away.
I like living here but the gate outside attracts the kind of people that live in a "pet-friendly" building with no dogs and then complain to management about dogs barking.
I don't even know where to begin with this place! Everything was great until they received my money, then two days before I wanted to move in they called to inform me that my apartment wasn't available. My only option was to upgrade for more money, I had no choice. Then the property manager, Jessica, must have been hired from trailer park. The way she conducts business is extremely unprofessional. As far as the pricing..way overpriced! I am paying just as much and I'm living downtown in an EXTREMELY nice condo that has way more ammenities. As for their amenities, don't expect stuff to be fixed for periods of years. The printer was broken, tvs broken, treadmill was broken, and all took so long to get fixed I ended up just joining a gym and buying a printer! And I don't know how happy StarBucks coffee would be knowing they keep advertising their coffee as that! Oh and to top it off, I've been out of there for months and Jessica refuses to return phone calls and give me back my deposit money! This is just a little bit of the reasons why I did not like that place! Consider yourself warned! If your wondering why I even moved in, I wasn't familiar with the area and it was close to the Hospital at which I work...big mistake
If you want to pay an outrageous amount of money for a glorified dorm, this is the place for you. Rent goes up every year, while quality of apartment complex goes down. Property managers only return your calls when it is convenient for them. (when they aren't on another cigarette break) Do not expect amenities to be fixed in a timely manor. They do not keep on top of people who have dogs (weight limit or feces clean up) Pool is *freezing* cold.. definitely NOT heated! Train across the street wakes me up every hour. Snow plow in the winter is EXTREMELY loud in the middle of the night. (Trucks beeping, sounds like car crash every time they lower the plow) Gate is always broken. If you get home late good luck finding a parking spot. Exercise equipment is always broken. Printer/computers are always "out of order." My overall question for the Reserve is where is my rent money going????