Didn't have a major problem since we moved in here two years ago. The staff are friendly and most every problem that we noted got fixed within a week, if not a couple days. I guess this is subjective though, given the review that was submitted during our time here. I would suggest that they talk their problems over with the staff, however, because they are almost always quite reasonable. A minor nitpick is that at the back of the complex, it neighbours another apartment complex that is full of noisy college students -- who like to rev the engines to their gigantic pickup trucks at midnight, just as an example. I know there is nothing the staff can do about this, but there are times I've considered calling in to the staff of that place. And here's why I knocked off one star: A more major nitpick is that, were we to remain at the same apartment, we would have actually paid higher rent than was current because of when our lease started. We were paying $975 a month, but the apartment we looked at would come out to $925 a month. That seems just a tad unfair since we would be moving into basically the same floor plan but with a nicer floor. I think rent became lower due to the state of the housing/apartment market plus a change of ownership, but it still would be nice to get a lower price were we to renew our current apartment's lease for another year. On top of that, if we were to move to another apartment there, we would have been hit with a one time intra-community move fee plus other fees which came out to more than the ones we paid to move in originally! That's not the way to reward two years of loyalty from your tenants. Because of those factors and that none of the other floor plans were speaking to us, we ended up going a different direction with another apartment complex. I have no doubt that these absurdities were the result of Riverstone taking over halfway through our lease. In any case, the staff are competent and we never had problems with maintenance. They usually go above and beyond to make their residents happy. The manager throws holiday parties that are well-catered and fun. We were pretty happy here in general.
very helpful and understanding staff. nice apartment and view. really appreciate the guys in helping us with paperwork even after we left the apartment ,thanks for a wonderful stay and experience
We used to love where we live. Barb and the staff here were wonderful and the apartments were nice and well maintained. Since Riverstone took over the Overlook Apartments in Albuquerque, the level of upkeep has gone into the dumps. Its sad. We knew Riverstone Residential Group had a bad reputation as an apartment management company, but it is even worse than we had read online. Bad upkeep of the units, poor landscape work with hedges so high some ground floor tenants cant see out of their apartments, it took a week to have a lightbulb on our stairs replaced after being told not to just do it ourselves. Today was just another example of that. We went to the pool near our apartment. It was closed for the 6th time in our 6 visits this summer. The pool is an amenity we are paying extra for to live here. Guess its time to look for a new place to live.
apartments are nice, but the amount of crime is absolutely absurd. I've lived here for 6 months and had TWO vehicle thefts and ONE vehicle (my bmw) vandalized. I asked the apartment manager about some kind of compromise to get out of my lease early and they told me "tough luck" and "we're not liable for vehicles" when I was just asking for some flexibility in my lease. I have heard other tenants discussing vehicle thefts with the management and have had the management discuss other tenant's vehicles being stolen with me. Waiting out my lease to move. :(
Lived here for several years and have loved it. The mgmt is great. This is the first place where I've had management that actually fixed things. They show up at my door within 15 minutes on weekends if my pilot light goes out. It's quiet and the rules are enforced.