I had a really frustrating experience with James Pointe during the application process which made me think twice about living there. When I went in to look at the apartments the management team was super nice and promised this and that. My husband and I decided to apply since they would have an apartment open when we needed it. We filled applications and gave them the money, they promised to call me and never did. I had to call them and then they told me the apartment I applied for wasn't going to a available for another month (was I suppose to be homeless for a month). They gave me the excuse that they had discrepancy this the system. It seemed to me they were lying to me so I can apply and pay the application fee. They over promised and fail to deliver big time. They were rude and nasty on the phone and also in person when I went to complain. My husband and I decided this place wasn't worth the hassle. My advice is run, if apply was this bad I can't imagine dealing with them for more time.
I had lived there for three years with typically poor managent and poorly property upkeep. Recently new management was brought in with a great maintenance man, who does his best to ensure apartments are taken care of. My apartment was decent although very old with crapy repairs and poorly hung doors and really sad bathroom remodel. Which took month to finish even though I was promised 4 days. The rent is responsible. Rules about smoking and loud neighbors are not enforced, looking for a quite place seek elsewhere. I have had several loud and disrespectful tennents live around/in my building Small details are grossly missed with mismatched appliances and leaking shower heads. Simple requests for repairs are not always met due to third parties bring in charge of laundry rentals, online we pay, and some maintenance. As an example to this they have sent maintenance to my home 5 times this summer and my AC still does not work. The issue is that the on-site staff is not allowed to go on the roof to make needed repairs, the issue seems to not be able to be fixed from the apartment. It's so hot. Landscape leaves a lot to be desired the lawn is rarely mowed in some places, and other places have only mud. Security is non existent neighbor's of mine had their car stolen, mine was broken into. To sum up good price, but pretty trashy but has potential and was a good starting out home.
So far so good! They are on top of getting back to you if you have questions or any other needs. We haven't had any major problems. I think the rooms are a bit small for what you pay for, but I understand the the price of things are going up as well (bittersweet). I also think it is slightly around $700+ (depending on size of apartment) expensive to live here (compared to my last place, might as well make mortgage payments towards a house), but other than that it is good for now until I can find something better later. There are some minor repairs that needed attention when we first moved in. They were really good about working with us though. For an apartment, like I said, it is a good place to live.
I absolutely LOVE it here! I live in a one-bedroom on the bottom floor, and the walls and ceiling are so thick that I have never heard my neighbors, plus my utility rates are low because it is so well insulated that I don't have to run the heat or a/c as much. My maintenance calls are always immediately responded to, the office staff is extremely helpful and pleasant, I know all of my neighbors since we share a love for dogs, and it is a very quiet complex. The only reason I am leaving is because I am moving out of state, otherwise I would stay for the next 10 years since I enjoy my view of the waterfall and pool, plus they are building a brand new dog park soon so I am bummed I will miss out on that! I heard horror stories that my rent would be hiked up when I went to renew, but that was not my experience at all. Even if you are not as much of a dog lover as I am, I would still highly recommend this complex if you are looking for peace & quiet and being centrally located to every store, restaurant, and freeway in town.
Tends to be cheap rent for this part of town and is in a convenient location, plus plenty of parking and shade trees. That's the positive. There are things that overshadow the positives: shoddy maintenance, where they show up 3-4 days after you reported a problem, and do a very slipshod repair job if anything at all. Lack of enforcement on dog breed restriction rules means that you may have to take care with protecting your small pets from pit bulls and Rottweilers if their owner hasn't trained them properly. But more than anything, it's the deceptive lease practices that offend me. Read the fine print on the lease very carefully! The "low rent price" is made up for by charging you odd fees that most places include, like water/sewer/trash, but without any meter readings to determine the actual amount you should be charged. They will charge you a fee for sending you your bill! Small amount, but annoying when most places charge you a flat fee for rent and you don't NEED any kind of statement. They also have odd lease lengths and will raise your rent every single time your lease is up, without fail. Keep in mind that they require a 60 day notice before move out at the end of your lease, twice as long as the standard throughout the industry, and if you DO give your notice, make sure you have a copy of the notice signed by office management as proof you did so. They require renter's liability insurance as well (it's a good idea to insure your stuff anyhow, but they want LIABILITY insurance so they can make a claim against you). So once you take the "low rent" price, add pet rent if you have a pet, add the variable and completely unverifiable charges they ding you for "utilities", add the required renters insurance, and the fee they charge you for the privilege of knowing how much you owe, you will find that you are paying slightly above average every month for the area and size of apartment. And heaven forbid if you should pay your rent on the second instead of the first! Fees charged every day past the first with no grace period whatsoever. TL; DR version- Completely non-standard practices make sure your "low rent" is actually the same or more than everywhere else equivalent, with aging and low maintained apartments not worth it.