My wife and I moved in in October, its now March and we hate it. The management here is filth! We've had a mouse problem for probably 3 or 4 months now to which they have not done anything to help, except have an exterminator come and put sticky traps down. We've caught 14 mice!!! 14!!! All of which we had to dispose of ourselves. The room that the mice usually stay toward is filled with mouse poop! I finally went to put my foot down about the issue. And their main Manager was not helpful and didn't feel bad that we are living in a very unhealthy arrangement. I believe my dog has gotten sick because of this issue. Also it is a hazard to my wife and I. If the issue isn't fixed I will be calling the department of health in hopes that MAYBE someone will take care of it and care about our issue.
I absolutely LOVE it here! I live in a one-bedroom on the bottom floor, and the walls and ceiling are so thick that I have never heard my neighbors, plus my utility rates are low because it is so well insulated that I don't have to run the heat or a/c as much. My maintenance calls are always immediately responded to, the office staff is extremely helpful and pleasant, I know all of my neighbors since we share a love for dogs, and it is a very quiet complex. The only reason I am leaving is because I am moving out of state, otherwise I would stay for the next 10 years since I enjoy my view of the waterfall and pool, plus they are building a brand new dog park soon so I am bummed I will miss out on that! I heard horror stories that my rent would be hiked up when I went to renew, but that was not my experience at all. Even if you are not as much of a dog lover as I am, I would still highly recommend this complex if you are looking for peace & quiet and being centrally located to every store, restaurant, and freeway in town.
Tends to be cheap rent for this part of town and is in a convenient location, plus plenty of parking and shade trees. That's the positive. There are things that overshadow the positives: shoddy maintenance, where they show up 3-4 days after you reported a problem, and do a very slipshod repair job if anything at all. Lack of enforcement on dog breed restriction rules means that you may have to take care with protecting your small pets from pit bulls and Rottweilers if their owner hasn't trained them properly. But more than anything, it's the deceptive lease practices that offend me. Read the fine print on the lease very carefully! The "low rent price" is made up for by charging you odd fees that most places include, like water/sewer/trash, but without any meter readings to determine the actual amount you should be charged. They will charge you a fee for sending you your bill! Small amount, but annoying when most places charge you a flat fee for rent and you don't NEED any kind of statement. They also have odd lease lengths and will raise your rent every single time your lease is up, without fail. Keep in mind that they require a 60 day notice before move out at the end of your lease, twice as long as the standard throughout the industry, and if you DO give your notice, make sure you have a copy of the notice signed by office management as proof you did so. They require renter's liability insurance as well (it's a good idea to insure your stuff anyhow, but they want LIABILITY insurance so they can make a claim against you). So once you take the "low rent" price, add pet rent if you have a pet, add the variable and completely unverifiable charges they ding you for "utilities", add the required renters insurance, and the fee they charge you for the privilege of knowing how much you owe, you will find that you are paying slightly above average every month for the area and size of apartment. And heaven forbid if you should pay your rent on the second instead of the first! Fees charged every day past the first with no grace period whatsoever. TL; DR version- Completely non-standard practices make sure your "low rent" is actually the same or more than everywhere else equivalent, with aging and low maintained apartments not worth it.
I had a bad experience overall in my stay with James Pointe Apartments. I moved into this apartment with a couple roommates. We were given very little details about the lease process, I took a copy of my lease and after reading it from front to back I realized that alot was left out. They want you to think that its a simple easy process, but I recommend reading through the paper work front to back BEFORE you sign ANYTHING. I also think it is important to point out that they DO have a bed bug problem that they don't really go into a whole lot of detail about either. If you plan on doing laundry there, its pretty expensive.The apartment quality, in my point of view, was very poor. The walls are very thin and that makes the insulation in the apartment really bad.The management team here is very rude. They were not very willing to work with us on things.They like to get vague about important details so make sure your asking LOTS of questions. There was a theft problem there, cars were getting broken into where my building was and they sent out a letter to everyone about it. I got my doormat stolen one time ( LOL ). If you want to move out of these apartments make sure you give a 60 day notice to vacate!! They don't tell you that but its in the lease. If you don't give 60 days notice you can't move out when your lease is up and you'll probably end up having to pay more because if you don''t sign another 13 month lease the rent goes UP dramatically. When my fiance and I moved out,it was a VERY good thing we had a copy of our notice to vacate.The management contacted me and was providing details about renewing my lease. I called them and told them I had turned in my notice on time and when I went in they said they didn't have a copy and it was a good thing I had the manager give me a copy when I first turned in the paper work. I was able to show it to them and they still honored my approval to move out. If not, I don't think we would have been able to move on the date we had already planned for with the apartments when we sign the lease.I just found that very wierd, and I really thank God that I thought to get a copy. I did not want to live there one more second past when I was originally scheduled to move.I will now be moving to a better part of town where I'm getting a much better deal. Im paying $200 dollars less than what I was paying for the same size apartment. I personally would say get out while you still can because its NOT WORTH IT. But, everyone has there own opinions. This is just my experience. I hope this helps you find what you need to know.
Lived here about four months at the time of this review. Its a pretty quiet apartment community, and most of the residents keep to themselves. The floor plan is spacious and rent is cheap. There are no lights in any of the bedrooms or the living room so better get some lamps. My experience with the management has been pleasant for the most part, they have been helpful witht the minor issues we have had. There are a lot of pet owners on the property, and some of them do not pick up after their pet, so if you walk the grounds, you will find some dog poop. The pool is decent, sometimes dirty, but nothing the cleaning net wont fix if you dont mind investing 5-10 minutes or so before you jump in. Don't be late on your rent, try not to be too loud, and hopefully you get neighbors who will pay you the same respect. All in all, its an apartment with apartment life, what do you expect?