I LOVE LIVING AT CHARTWELL APTS! The office and maintenance staff...AWESOME! Every request has been handled with dignity, care, friendliness, and professionalism. The community is clean, quiet, and safe. My neighbors living on each "side" of me are respectful and display warm friendliness towards me always. I've just celebrated my 3rd year living at Chartwell Apts. and the satisfaction has not faded. Thumbs up to Donna, Stephanie, and Dan. Thank you Chartwell family for all that you do for your residents! In the past 3 years there have been several upgrades in the community's grounds, (i.e.- beautiful flower beds, several new and easily accessible dumpsters that are emptied weekly, a parking lot facelift, etc..), power washing of balconies and patios, several social events; information memos and newsletters; tidy tennis court, children's play area, swimming pool area; and an exercise room that has an inviting and personal atmosphere. They do so much for us and for that reason, I write this review without hesitation. As a resident of Chartwell Apts. I am living in the middle of "convenience"....Whether it's Norfolk, Chesapeake, Virginia Beach, or Portsmouth....I'm in a center point and surrounded by "everything" :)
I absolutely love living here. Both ladies at the office are friendly, efficient, and genuinely good people. That makes a huge difference to an apartment community! The lake is stock full of huge fish (wouldn't eat them, but fun to catch) and the scenery is just beautiful. Security is tight, and maintenance responds right away. This is everything I'd want in an apartment complex. And no, I don't work for Chartwell LOL
I have just recently moved to Chartwell. I will start off with saying the staff has been really great. The two ladies Donna and Stephanie are really nice and the one maintnence man I met was really nice. BUT the apartments itself are awful. I have been finding bugs left and right. Even after they sprayed. I have even went out and purchased bug stuff myself and put it around the house. These things just wont go away. Its disgusting and I dont even feel comfortable being home. Also, the walls are paper thin, I can hear EVERYTHING my neighbors say and do. I have been woken up several times from hearing the neighbors talking, fighting, having sex...etc. I wouldn't of moved here if I knew it was going to be like this.
I would like to first and foremost state that individuals who make comments on these websites have to jump through a couple of hoops before they leave a comment. Therefore, it is my personal opinion, especially after living here for a few months, that individuals should read and give credit to those that actually take the time out to write reviews. I moved into Chartwell Apartments (August 2012), initially after signing the lease I was informed that there are no dumpsters and the garbage is to be kept on the patio or balcony until Tuesdays or Fridays as when the garbage is picked up by a near by tree. However in the mean time, if you want to enjoy your balcony or patio you must do so sharing with with your daily garbage, and the dumpster that is there is for the use of the complex employees. I opted to rent a washer/dryer and it took two weeks to get the dryer working, and this was after repeated calling the rental office and the individual company who leases the washer/dryers to the complex as this is a contracted situation and not from Chartwell Apartments. They do not address any needs of tenants with any type of swiftness, and it is almost as if once you sign your lease the one stops to matter. I have have issues with a neighbor banging on the walls repeatedly, and instead of addressing the issue, they ignored the issue, assuming it will go away. However, when the issue became overly threatening between myself and the neighbor, a formal letter was written and when the leasing agent was informed that Lawson Companies, their parent company was involved or at least supplied a copy of the correspondence, they began to attempt to rectify the situation. As a military spouse, I would strongly suggest other places to live in the area, not here. I am attempting to seek legal action to determine due to their lack of attention given this matter. If you can find another place to live, I would strongly suggest doing so. I hope this review was helpful.