They are piss-poor! Just because you are adjacent to a lake, doesn't mean you're going to experience fine living! Don't live here. If my review was based SOLELY on my apartment space...I could see giving it a 4. Due to the tendencies of the management/maintenance staff....they SOLIDLY earned a 1 start rating. I moved here 1.) they were a sister property to The Park at Chapel Hill (5-stars!), so the xfer was easy...2.) I would have easy access to the lake to do my cardio...3.) 10 minute drive to my job. I moved in at $690 for 13 months. When it came time to renew, they jacked my rent up to $820 via 60-day notice of renewal p"eriod. WHO INCREASES RENT FROM $690 to $820 for a one bedroom loft?! so after a couple of negotiations", they only agreed to raise it to $750. At that point I should have known to leave. However, having not looking for another place and only expecting the rent increase to be no more than $15-25, I hadn't bothered looking elsewhere. So I agreed to the adjusted rent. Not two months later my A/C went out...in the month of August. The first time I called them, on a Friday night, they didn't knock on my door until well after midnight. I called them around 9pm. When I opened my door, I was met by some toothless meth addict looking maintenance man with cut off jean and greasy hair. Now I'm 6'4 275lbs...I wasn't concerned for my safety because i know I could snap his neck. But imagine if a female had opened her door to that sight. Needless to say, the hottest month of 2015 and I had no A/C for a full week. They kept doing temporary fixes, that didn't work. I kept calling the rental office/personal going there to report. Finally they collectively put their brain cells together and replaced my A/C unit....after 7 full days of having A/C that only worked intermittently for 7 mins at a time. November 2015, my refrigerator starts emitting a foul odor for no reason. I reported it a week before the holiday because I don't want my food to taste like the fridge smells. They send a maintenance guy over, who says he smells nothing, but empties the water reservoir tray no no reason. Needless to say, I finally got fed up with them not going to do anything after a week. I pull the fridge out from the wall, and what do I find? A DEAD MOUSE! Fast forward: Turned in 60-day notice to move. Moved into my new apt on 01/15. Had to call maintenance on 01/15 because the washer connections wouldn't cut off to disconnect pipes. Went back to the old apartment for the first time today 01/31, to remove my hammock stand off the patio since I technically still have the apt until 02/15. I walk into the empty apt to plug up all the nail holes like a good exiting tenant. I walk upstairs and notice that not only as someone defecated in the toilet, BUT APPARENTLY BEEN ROLLING BLUNTS AND DUMPING THE TOBACCO ON THE FLOOR!! I check the back door, locked. I came in through the front door, which was locked. Now I see rolling paper wrappers upstairs...the bathroom downstairs has sitting urine in it...and the upstairs windows is wide up to dissipate the feces sitting in the toilet and air the smell of weed. Who had access to my apt, AND KNEW I WAS MOVING OUT??? The very maintenance guy who came to the apt the day of my move. No one else with the property knew I was leaving early. The bulk of the maintenance staff are shifty looking Hispanic males that act like they don't speak English when you try to speak with them, and just stare at you blankly. I have yet to see any of them look presentable. And now my suspicions were justified in not feeling confident of the professionalism. The Management staff have the emotional interest of dead goldfish. I've noticed how animated they are with people viewing apts and possibly moving in, but after that...they show no sense of urgency. The only professional one is Lawrence, and even he has an air of mild disinterest and seems he's just going through the motions. William, the Property Manager is absolutely full of hot air. Don't get me started on the pregnant Assist PM.
Love the hospitality we received from all the office staff and especially from Lauryn. Very professional friendly and accommodating from the first call I made, even before relocating to the area here. They go above and beyond our expectations which made this transition so much more pleasant. Getting settled in has been stress free. I assumed after our move in the treatment would cease but It hasn't. They handle every single concern or question with great pride and care. Kudos you guys!!
We've lived here for over a year and we really like it. We have a 2 bd 2 bth basic apt (no swanky upgrades, just the basics) and it's worked well for us and our 2 kids. The price is very reasonable too. The grounds and pools are well maintained and the access to the lake is awesome. My kids love feeding the ducks around the trail! We have people over and cook hamburgers out the gazebo by the lake and its awesome! It's also a really quiet and peaceful neighborhood. The police aren't out here all the time, and there's not a bunch of drama or unruly people in the area. The location is good for our jobs too - both of us work in RTP and we don't have trouble getting to work in a reasonable amount of time. It's also in the middle of major stores and some good schools. The office staff are awesome here too. The biggest complaints I have are 1) the amount of goose poop everywhere - there's nothing that can be done about it BC of the proximity to the lake and the fact that the geese are protected by federal law, so they can't really take any measures to get rid of them; and 2) we can hear our neighbors through the walls sometimes - mostly walking or thumping sounds, particularly in the bathroom. Both of these aren't reasons that would keep me from resigning my lease again. We would renew again except our family now needs a 3 bedroom apt and they don't have any here. I would recommend this place to anyone.
This review is only for the first impression and the leasing process as i have not moved in yet, but will update in a few weeks. Office Staff was amazing. Liz helped me find a great unit and great rate. Very pleasant to deal with and all though she is 8 months pregnant, she didnt hesitate to walk me down to an empty unit to show me. Apartments look great. BELL has started to renovate some units and is scheduled to keep renovating through 2015. carpets, walls, and windows all look good. kitchens are nice, some still have older white appliances, new black appliances are going in to the renovated units. FANTASTIC location, FANTASTIC office Staff. will update after ive experienced the living conditions for a while
Pros - Friendly office staff. Great location. Fairly quiet community(other than during the summer when kids are playing outside....which isn't a problem). Tennis Courts and basketball courts. Plenty of trees and the lake is close. I frequently hear an owl outside hooting, which is neat. The balconies are nice to have, along with the storage area outside. Maintenance has always been quick to respond when I had an issue. Laundry rooms are nice, and the workout area is kept clean. They're also good about having lawns maintained and removing the spider webs on the outside of the building. Cons - The apartments have some age on them. The painting and carpeting were messy when I moved in(but this has been a while, and the apartments are under new management now). Carpet wasn't stretched properly and it looked like the painters just sloppily painted the walls. The windows are also old, and there is a slight fogginess to them. Overall it's a nice place to live if you don't mind an older apartment. I've been here around 3 years.