This place SUCKS! Yes, the location is great, and the grounds and apartments look nice, but it is built and run horribly! The walls are so thin, we constantly hear the guy downstairs playing music late into the night. The windows are cheap, when it's cold outside, your apartment is freezing (when it snows, there will even be snow on your windmills!) when it's hot outside, your apartment will be a sauna. We are moving soon to get far away from this place. If it weren't for the horrible management/staff, we would probably stay... We have been trying to get our heater fixed for MONTHS. Maintenance people continue to come "look at" and "fix" the heater, but never do so, always telling us that they need to order a part, and don't come back again until we call again. Molly in the office is continually rude to residents. She acts like you are bothering her by asking questions and by stepping foot into the office.
Great location but disorganized / sometimes* rude management. Was given renewal notice with a reduction of $200 to my surprise, visited with them multiple times about it, and then upon trying to sign the renewal they said the renewal notice was a typo, wanted to instead hike the rate $35 a month, and that it was not legally binding. They also would not replace our dishwasher that won't drain properly or oven that the door hangs slightly open on without us signing the renewal. Only after reaching out to the corporate headquarters was the current rate locked in with a one time $50 discount. Coincidentally our utilities tripled the month we re-signed, as the same company that owns the apartment also owns the company for the sewer / water / trash due that corrected an error with our account on an audit, according to management. Grounds are not well maintained during the winter and the hot tub has been broken almost the entire winter.
Absolutely the worst management I have ever experience in any rental situation. For the most part they could never keep track of our payments, so if you end up living there make sure you document what you pay and what they are charging you cause when you move out they WILL find things to charge you for, claiming you owed them from months before. We switched roommates and 8 months later they claimed they didn't know and started charging us extra money. Even though all three of us went in multiple times saying we switched roommates and even signed a lease that never got processed. Still wondering where the 85$ I spent went. The home office Riverside Residential is just as bad. They will acknowledge the poor management but then still claim its your fault and you owe them money. Also, make sure you document any contact with them which is hard cause they don't return emails, so you only know what they tell you over the phone. The actual apartment is nice, but unless you make friends with the maintenance guys don't expect to get anything fixed. THe only good part about the apartment is the pool and hot tub. but even then one day when I wanted to go to the hot tub there was no heat to it. In all honestly its not worth the hassle of dealing with the management to live there. Much better places in Denver to find.
Awesome management & very speedy/reliable maintenance staff. Area is definitely improving (brand new King Soopers, for instance), the apartments are decent sized & they run great specials frequently.
Worst place I ever lived at, maintenance is a joke, office people are a joke. Told me I was moving in a newly renovated place and a week before I moved in they called me and told me they made a mistake, it was not and gave me only 40 dollars off a month. Once again a joke