I don't understand the negative reviews. This place is amazing. Mikey in the leasing office bends over backwards to solve issues. McKenzie is great. Every one else in the office is nice that I have met The service guys go above and beyond, even replacing my light bulbs and repairing things they dont have to. Maybe is just my experience? The bar crew is super friendly, the pools areas are like a resort and I never feel over crowded. I have no neighbor noise. I got a great parking spot. All this for what I think is a great price. People are amazed when I yell them my rent after seeing the place. Got a great deal when I signed up too. Brandon
As my lease comes to an end, I say that I am gladly NOT renewing due to the horrible experience I have had here. Between the lack of support coming from Resident Services and the type of people they allow to live here, this is not a place called home. All Irvine Company seems to care about is getting money from whomever and however. I have an emotional companion dog who is verified by the complex to live here. Yet for the second time, I had a resident approach me yelling at me and cussing at me about my dog. This is not an appropriate situation as I have an emotional therapy dog for a reason. I felt harrassed, threatened, and extremely unsafe as he came up to my face. My dog was in an area where he was allowed and yet, this man felt it was necessary to continue yelling at me and call me a lier. Resident services will not take care of you. Before this situation, I had a hole in my ceiling for 3 months due to faulty A/C and now they are saying they need to open my wall because of a possible refrigerant leak. I also can say that, despite this review, they STILL most likely won't respond to my email or voicemail.
I lived here for 6 months and I decided to end my lease early. Pros *Mackenzie in the RSO is amazing *nice amenities *nice neighbors (the majority) *option to go rent responsible if you want to break your lease Cons *Overpriced *Management -inconsistent management practices -left hand doesn't know what the right hand is doing office atmosphere -lacks communication -clueless on policies and procedure -inexperienced supervisors *Front gate is frequently out of service *Loud neighbors *Visitor parking severely limited *90 additional apartments being added is going to seriously overcrowd this place more than it already is. My stay was not completely awful, but any time I had to talk to anyone in the Resident Services Office, it often was a puzzling experience. Maybe when they switch into their new building they will be to provide a better experience for the next potential resident. I suggest checking out the smaller properties in the area before making a decision, they seem to be a bit less expensive and offer the same amenities and perhaps a better customer experience.
This place is amazing..Yes sometimes there is people who don't clean up after their dog but aside from that the resident services is awesome. We had a leak a couple months back but resident services was able to clean everything up and compensate us for our troubles for the short amount of time. Michael was great in regards to assisting me and was very attentive to the situation. I would highly recommend this place to anyone looking for a new place to stay
I moved here in July 2015. This is about as nice as it gets. The staff works very hard to take care of everything. The maintenance guys do a great job . The people who live here make a mess and don't clean up after their dogs. Whose fault is that? The clubhouse is amazing and the gym too.!The pool area is beautiful like a 5 star resort! I am sorry that I smell smoke a lot in my unit but even the smoke free areas have renters that can smoke until their lease expires. No apartment or condo complex is perfect, but this is close!!