I moved here in July 2015. This is about as nice as it gets. The staff works very hard to take care of everything. The maintenance guys do a great job . The people who live here make a mess and don't clean up after their dogs. Whose fault is that? The clubhouse is amazing and the gym too.!The pool area is beautiful like a 5 star resort! I am sorry that I smell smoke a lot in my unit but even the smoke free areas have renters that can smoke until their lease expires. No apartment or condo complex is perfect, but this is close!!
It was amazing! We had 7 days to look for a beautiful place that we can call home and we found it on the first day and on the first community in our list! We are so happy! Thank you to all the employes of Irvine company you are doing a great job and please keep it up!
This place is not a bad place to live, it has everything you would need, the only thing is there management REALLY SUCKS!!! REaLLY bad!!!. Your paying a arm and a leg to live comfortably, when your not!! My experience here has been really bad example: it took them almost a month to fix my dishwasher and kept giving me the run arounds , there mantaince staff suck, they lag on things to be done , they also lied to my wife twice, there apartments in the center of the complex have better appliances then the town homes!!! They also have a ant problem and rodent problem as well!!! They have to charge you for using there club house, think twice seriously before you move into a Irvine owned complex, management REALLy does suck here at the village mission valley!!! Don't spend hard earned money when you will receive bad management
So I moved out due to all the cigarette smoke and my doctor wrote a note for me to get out due to me developing asthma. I had a 300 deposit. I lived on my own and moved out but didn't get the carpets cleaned and told them to just take my deposit for the cleaning. Now they are telling I owe them ANOTHER 500 for cleaning and that because I moved out on June 27th instead of the 30th I owe them money. That makes NO SENSE. I have an email stating I moved out the first week of June and they could just start cleaning then (I already paid for the month). I have 100's of emails communicating with this horrible company. What the hell costs 800 to clean? I had no kids, dogs etc. It was just me. Complete SCAM of a complex. Whatever you do do NOT move in here. Like I said, I had no parties or any wall damage or anything like that. I worked from home and traveled for work so what the hell is 800 for in cleaning? Thank goodness I have pictures of what the place looked like as well. DO NOT MOVE HERE. SO GLAD TO BE GONE. All the leasing people suck and they all lie. Don't trust any of them. I also have voicemails from Mikey telling me when my last day was to turn in my keys as well as emails. You have to record EVERYTHING WITH THEM - Voicemails, emails, text. SAVE them so you won't be responsible when they try to screw you over. AND TAKE PICTURES ALSO. The motto should be "Hate Where You Live". Prices go up 10% when your lease ends. Construction and noise is non-stop. Terrible customer service. All the great neighbors are leaving and so will I as soon as my lease is up. I was here for over 6 years and this is the worst year overall in this complex.
I will not give a star on this apartment. Yes they improved the amenities but they also put more rules that are vague. Their staff are horrible, when I moved in last May, I provided them all the things needed (SDGE account number, Renters Ins #) so all we need to do is pick up the keys. Then when the moved in date came, the person who have all the info was off and the staff asked me to call the offices for SDGE and renters ins # again to get those numbers because I didn't have it with me as I already give it to them. The movers have to wait so I can open the door to my unit. I cannot believe that the office don't have access to those documents I provided them earlier and their lack of communication internally causes us to suffer in the end. Now when we moved in, we are bombarded by calls from the office that you cannot do this or that like you cannot leave your slippers outside the door, you cannot play in the pool, you cannot bring alcohol anymore that you have to buy it now from their café which is ridiculously expensive than buying it yourself. You cannot hang your clothes outside the patio and so many other stuff. Plus they (Staff) themselves don't know the rules because they give different opinions or interpretations which causes the tenant to be more stress. One officer would say yes its allowed then one would say its not, then later one would correct themselves but the tenant was already been agitated. Why are they not very specific on the rules and regulation? If their staff themselves don't understand the policies and have different opinion or interpretations, how can we the tenant understand this. I don't know if the owner of this business see what is happening here. Its a lot of bullshit going on and not sure where they are hiring these people or who is putting these guidelines or rules. We tried to argue about bringing our alcohol on the main pool because that was allowed before until they build their own café and now its restricted. They say we can do that on the 2 small pool so I get ballistic. We didn't signed for the small pool, we are attracted on the main one. They could have secluded their café which they have fence already and let people use the amenities that they are accustomed to. Anyway very frustrating guys. this place will be empty if the owner wont act on this and frankly there are a lot of apartments being build around the area which could compete on this. Unless someone is sabotaging this business that the owner is not aware off lol