I originally gave them 4 stars until we had to move out and they ended up with our a/c removed (leaving a 3 foot square whole in the wall) turning our heat up to 90$ and charging us almost a $400 electric bill. They also made it a living H### to leave our lease. I would never ever live here unless you are in dire need.
Before I moved to Glen Hills in May, I explicitly asked the sales person, Donna, if there were any bug or rodent problems...she of course told me "no." However, that is far from the truth. My house is infested with flying ants, earwigs, and other bugs. Over the pass 2 months, I have used 2 full cans of bug spray. I feel absolutely bamboozled! I pay almost $700/month for rent, and I am forced to share my home with bugs. I had to cancel my fourth of July celebration with my family because it is absolutely embarrassing to have such a huge bug problem. The maintenance staff has sprayed around my home, but it hasn't helped at all. What I find even more frustrating, is that this problem is obviously one that is not new. When I called the office, I was told that Orkin comes out every 3rd Friday and that I can be added to the list. I was lied to, and I am not happy about it. If I must live with bugs, then they should receive a monthly invoice for occupying my home. If this problem is not fixed immediately, I will take other measures that I am sure Banner Apartments will not be happy with.