I have lived at Rocklin Ranch for over 4 years. Every year when my lease was up I went and looked at other properties just to explore my options. Everytime I went it just reminded me why we moved to this complex in the first place! The staff has always been amazing and even though the drought took its toll in the landscape they have been tirelessly getting it back in tip to shape. After 4 years I am still just as happy as when we moved in. Thanks to all the staff for making our home here awesome.
First I’ll start with saying this is a beautiful complex from the front to the pool. However, everything else is much different. Be prepared to pay significant money for a than less equipped apartment. My 1 bedroom apartment was $1300 a month and it was anything but well equipped. The stove is electric, standard tile ground and no stainless steel in these homes! The walls are very thin and you can hear everything your neighbors do. When you do your initial move in inspection, they will send regular office staff. They will attempt to mark as few of things as possible, leaving you in charge. Make sure you get every little thing noted; otherwise you’ll end up paying for it in the end. As far as maintenance: if you have animals, the dog park isn’t maintained. You would think with the hefty rent bill that would translate to a maintained campus; however that’s not the story. If your apartment is located near the dog park be prepared. Owners do not pick up their dog’s poop, and rats live in the bushes by the sidewalk. After living here for 3 months, the complex cancelled online payment of rent (which was very important for me because I travel with work). Even though this was in the lease agreement (also online), they will still attempt to gouge you if your payment is late. When it’s time to move out, get ready. While they send a nice person to do the pre move in inspection, your move out inspection you get Dave the “maintenance manager.” He is extremely rude and obviously knows exactly what to look for so the complex can nickel and dime you. When he arrived to do my inspection, he immediately barged in after I opened the door. He asked me if I had any pets living here and I told him I hadn’t since May (I was working too much to care for my one dog). AFTER I confirmed I had a pet there (for 6 weeks total) he started to almost yell, “There’s animal urine in here!” He paced back and forth saying “It happened somewhere over here.” Dave told me he has a “keen sense of smell.” This is how they gouge you for pet cleaning and enable them to keep 100% of your deposit. After the inspection and his constant accusation of my dog urinating in the apartment, he told me it would require a minimum 5 hours of cleaning. I was outraged and just said ok and let him leave before arguing anymore. I went to speak with the manager after several days because I was still in complete disbelief that I would be disrespected so badly. When I attempted to speak to the manager, instead of asking my concern she handed me a 30 day notice to vacate paper. I told her I had already filled that out and I had other concerns with Dave and wanted to speak in private. So we went to another room and she told me 5 hours of cleaning was “standard.” I asked her who was cleaning, Caltrans? She insisted this was standard. She also showed no concern of even LOOKING at the apartment to see where he got 5 hours from. Advice to Management: Remember, without renters you have no job. Make sure your maintenance crew is doing their job. If they were, there wouldn’t be a rat infestation. I have yet to turn my keys in, but this is my last month. We will see if they hold up their end or if they insist upon being crooks.
First off, I have to say it is probably the best complex offered in Rocklin with the best pool, etc. However, I had a strange experience since I immediately starting interning on a political campaign in which a staff member was campaigning for the opponent and, ironically, showed me the apartment I moved into. Later I found out someone who worked on the campaign used to live at Rocklin Ranch, was asked to leave after the primary and had to move back in with his parents in another county and had to commute to work on the campaign. This gentleman said to me that it is probably just a matter of time before they ask me to leave too. While I was an intern in fall of last year (2014), a staff member once came to my apartment and I did not know they were not working until after they walked in (I thought it was related to the fall inspection). The campaign manager later had a talk with me about being careful who I let into my apartment during campaign season, especially given the association of this person with the opponent's campaign manager and that it could have been the other campaign's last ditch effort to get me on payroll, in fact. This situation made me feel very uneasy at the campaign, a place I could be employed as I was offered a paid position but was unable to take one. At the end of my lease I was asked to leave after signing and income qualifying for the new lease, and much like the gentleman on the campaign, I had to move with a parent, but I had to move out of state where there are next to no jobs in my field nor do I have any connections in this state and I am unable to finish my Master's program at Sacramento State right now due to a need to suddenly move.
Well maintained, and good accommodations.
Excellent place to live. The place is clean, welcoming and well kept. The staff are great and extremely helpful.