I love the location. I love the apartments--they have a lot to offer students, seniors, and couples. The cost is pricey, but it fits my budget. But, I HATE GoldOller has a revolving door when it comes to management. When I first moved here a few years ago, the leasing team was amazing! Ashley and Bryce took care of us residents. Our maintenance team was the best! Not even a quarter of the year went by without a new management team coming in to take over. I was told Karen and Abby will continue to care for residents. I don't have anything positive to say about Karen. I feel like she took more cigarette breaks than she actually worked. Abby on the other hand worked hard for her residents. She was understanding, compassionate, personable, and well-rounded. She was a leasing agent before she was promoted to manager so if anyone knew both sides of how the leasing office is managed, it was her! However, her leasing team--Heather and Omar were too unprofessional. Heather seem to always have an attitude--or a bad day like she hated her job. Omar was just unprofessional at times. He didn't fit the professional image of a leasing agent. Everything he said he would do, residents had to follow-up with him to make sure needs were being met. Now both Heather and Omar are no longer here, we have Antonio and Derrick. I'm not a fan of either. Derrick is fairly new so maybe it will take time for him to adjust--especially when he is picking up where one left off. Antonio needs to learn how to communicate on the phone with people. His interpersonal skills are not the best. People in professional environments should know how to connect with visitors and residents. It's a turn-off when you say something different on the phone, then act different after the resident signs a lease. Build rapport and communicate effectively because that's how referrals are made. I was told we have a new manager. Although it doesn't surprise me, it stinks because Abby held our office down--she is a woman of many hats. My neighbor explained to me the new manager is not open to resident concerns. I hope that's not true, but if that's the case I will be voicing my concerns to GoldOller regarding management, the fitness facility, and the maintenance team. Unfortunately, if I could really rate the apartments it would be no stars or -1 because Corporate needs to go back to the drawing board and clean this mess up so residents can make referrals and have more positive things to say about there living experience. No one wants pay x amount dollars for rent to reside in a discombobulated community. Please get it together...Eagle Pointe is better than that!
I moved here in august and I think the place is fine. Haven't needed maintenance all but once. Neighbors are cool. Not a lot going on in the complex everyday. It is a bit pricey but works for me. I do think if people are going to review this place they should at least live here first. This place is a lot better than its surrounding complexes. Reviewing based on a report from the news is ridiculous. If you actually lived you would know if there was some "riff raff" or not. All in all, for the time I have been here I am pleased with the area. Its not perfect but where is? I'd recommend eagle pointe.
RIP to the young IMPD officer who lost his life responding to a domestic dispute call to these apartments. It sure does say some riff raff lives in here.
This whole area is being drug down by savages. This area is in need of gentrification while something can still be salvaged.
DO NOT move here...I cannot wait until my lease is up so I can move and NEVER look back. The rent is too high and management is absolutely HORRIBLE...mainly Ashley. Things were much better with the old management, I'm not sure what part of Hell they got her from but she is rude and inconsiderate.