My husband and I have been living here for about 6 or 7 months. It was great for us at first because we moved from out of state and they were willing to work with us and it was all great. However, when we got here we were a little disheartened to see that our apartment was in the back section (which doesn't even look like part of the complex honestly) and it looks completely run down and old. It is filled with sketchy people, fighting couples, and the buildings look kind of rotted. We assumed that when we signed on for a more expensive, refurbished unit that we would have been in the newer, nicer area. That wasn't a big deal though, so long as we liked the apartment. Although our apartment is extremely small (literally it shouldn't be called a one bedroom), we loved the look of it (new appliances, screened-in patio, washer/dryer). It seemed so nice at first and we were totally fine with what we were paying (over $800/month). Once we moved here though we started looking at more local apartments and found we were overpaying for this unit, especially because this is not in Maitland, it's in Lockhart and it is the only nice (safe) part of this whole area. I am afraid to get gas by myself here, or go to the closest Walmart. We also liked the amenities that the complex had, but we haven't really been able to use them or enjoy the complex. They have been doing construction basically since our first day here, shutting our water off constantly (yet somehow my water is still about $40 for two people?), and taking most of the time we have been here renovating the gym facility so I had to pay to join a local gym. Our lock was also not installed properly when we moved in, and our key would not work one time when we went out. We were locked out and called the emergency maintenance (it was a Sunday), and offered to show them the lease on my email and ID to prove I rented this unit if they would let us in with one of their universal keys, but they told me they weren't allowed t do so. We paid $150 to a lock smith to get in our apartment and HE had to install the lock properly. This happened to our neighbor as well. Our toilet was not installed properly when we moved in either, and after weeks of having to plunge our toilet daily it was able to be fixed. There is basically no way to walk and take our trash to the dumpster because the dumpsters are so far and few, so we have to drive our trash (I'm pregnant so walking and carrying is a no go). We have also had problems with the unit itself, like things breaking (part of dryer, closet rack, toilet, cabinets) so that kind of puts a damper on things too. Safe to say, it is not what we were expecting. The staff has generally been friendly, but sometimes we fell they aren't courteous to their residents (with all of the construction going on and most of the time without notices), and not all of them are knowledgeable about the residence. We once misplaced our monthly bill (rent+water/sewage/trash), and my husband went to the office to ask the amount to write the check for. He was told an amount that was less than our rent by itself, and I had to send him back in to find out the true amount. Had we not paid the actual amount and not what he was told, would we get charged a late fee? I'm not sure. Anyway, it hasn't been terrible but it hasn't been great either. We like the place in general, but for the prices they charge we would prefer a better location, less inconveniences, and a more knowledgable staff. If you have the money to pay for a space here, you might as well check into apartments in local areas like Altamonte Springs and Apopka because they will be a lot nicer, closer to businesses, and safer for your family.
Jamie in the front office is rude and completely dismissed me. I went in to talk about the parking issue and how my bf's car got towed. They didn't send out a notice about reserved parking spaces. She just said that if it says reserved, people should just know not to park there. She didn't even apologize or acknowledge the confusion it can cause. They don't care about tenants that have lived there for 3 years. All they care about is money. I will tell everyone I know about their poor customer service.
I recently moved in and couldnt be happier. I have a newly renovated apartment and its pretty awesome. I don't normally do reviews but thought it was important for people to know how nice my place is, I have known about this place for years and never really checked it out so I was glad I did. I look forward to living here over the next year.
Great place to call home. Loving it here so far. Thanks Bentley for your help finding my new place.