I have been living at the Bentley at Maitland for about 5 months and since I have moved in things have constantly been falling apart. This place is not even in Maitland, it's actually in Rosemont and very close to pine hills which is not a safe area. Do not move here!! The apartment complex has luxury apartment prices with horrible quality and unfair treatment to residents. First off, the water is cut off every day for "repairs". when water is not being repaired pipes are bursting in my walls while I'm not home. this resulted in the entire apartment flooding and my shoes, electronics and furniture being damaged and destroyed. When I asked for reconciliation the front office and corporate told me I should have gotten renters insuruance and things like this happen. The maintenace men took all of my soaking wet shoes and placed them in my bath tub and covered them with wet rugs. This caused even more damage and destruction to my belongings. They displaced my furniture and left dehumidifiers and fans running up my electricity and blowing in my apartment for days. Not to mention the cabinets and annoying cabinets that fall apart every other day. I am extremely unhappy here. I wish I never moved into this place!
Jamie in the front office is rude and completely dismissed me. I went in to talk about the parking issue and how my bf's car got towed. They didn't send out a notice about reserved parking spaces. She just said that if it says reserved, people should just know not to park there. She didn't even apologize or acknowledge the confusion it can cause. They don't care about tenants that have lived there for 3 years. All they care about is money. I will tell everyone I know about their poor customer service.
My rent has gone up over $100 dollars since I moved here. Not to mention the water shutoffs that happen every other day, management changes like every 6 months. The neighborhood is OK, but its not worth the luxury apartment prices they are charging.
I've lived here for almost 6 months and have been very happy with things. I recently had a major life change and the Staff at the Bentley at Maitland, Lindsey (Manager), Adam, and Elaina all have gone out of their way and above and beyond to help me get things straightened out! I can't say thanks enough to them! I'm in a one-bedroom at the moment and I'm really happy with it. The flooring is lovely, the all-new Frigidaire stainless steel appliances, the full-size Kenmore washer & dryer all work REALLY WELL, water heater has plenty of hot water (and the temp is adjustable), and the thermostat is digital and easy to adjust. I shopped several other comparable apartments and condos from Winter Springs, Altamonte, Maitland, etc., and these were the best deal for the $$$ (several other apartments and condos I looked at costed more money AND had crappy appliances, many with no washer/dryer). The grounds are improving... they are working hard to spruce the place up and I'm sure it'll be looking good soon! To the negative reviewers... have you TALKED to Lindsey, Adam, or Elayna about your problems and concerns? They are true professionals and they are always very pleasant and have addressed every issue I've had courteously and promptly.
Please do not move here! Ive been living in the complex for several months and i am desperately looking for a way out. The roads leading to the apartments are filled with potholes. Ive seen security drinking on the job many times, walking around the property on the phone drink in hand and other times in the car drinking. Maintenance shows up whenever they feel like it, if they even show up. Ive called 24HR maintenance with serious emergencies to no response and no call back, lucky for me my father was a super for many years and was able to help me. My cabinet doors fall off randomly maintenance has come to fix it and i have fixed it myself and i still have the same problem all the wood is warped.Ive had a Mold problem since i moved in i spoke to maintenance several times about the problem, and the only response i received was to lower the temp on my AC. I keep my apartment at a Min. of 69 all day. You can only imagine how much my electric is monthly, Ive had to throw out furniture because of all the black mold growing on it, i clean my apartment thoroughly 2-3 times a week, and still have the same problem. Ive considered calling a building inspector to check my apartment and Ive also considered paying off the rest of my lease and moving out this community. The "Rebuilt" gym has a total of 4-6 Machines. The laundry room is always dirty filled with bugs and trash. Ive spoken to many of neighbors and they have the same problems with their apartment and management, i have tried many times to reach aspen square management directly however i have been unable to reach them. Ive also learned they will be raising rent and nothing will be included i think that is outrage considering how horrible this community is.