We moved into a newly renovated apartment in December. It is pretty wonderful we have not had problems with anything in the apartment. We have had issues with the bark park neighbors dogs breaking the fence but once reported the apartment went and fixed it. They do have horrible speed bumps that are at the entrance that scrape your car. They do shut off water every now and then but send out mass texts, phone calls, and emails letting you know when they are going to do them. The pool is wonderful and the gym is super updated and nice. We haven't had problems with neighbors or anything like that so it is really comforting to come back here after work. Our main reason for moving in was because they accepted Siberian Huskies and I do not regret moving into this wonderful community.
My wife found this place and it's a hidden gem! The staff is wonderful and very professional. The amenities are great and well kept. We've only been here for a few months but it's been a great experience. Very happy with the choice we made.
Visited recently as prospective resident. Do not judge on exterior of buildings -- Interiors are beautifully renovated. New management is making progress on renovations in short time span, and the office staff was WONDERFUL in providing information to prospective residents. Ended up choosing another apartment based on price, location, floorplan style, and overall quality, but the Bentley was a close runner-up.
DO NOT RENT HERE! Moved down here blind from Ohio. Pictures didn't do it justice *in a bad way* Figured for the price it would be in a nice area... NOPE! During our time they spent more time and money on planting palm trees that kept falling, and other cosmetic issues that didn't really need to be addressed. The entire parking lot is a freaking pot hole with super huge speed bumps that bottom out your car no matter how slow you creep over it. The gym was under construction pretty much the whole time we lived there. With a deadline promised that kept being pushed back several months. Maintenance is nice, however they suck at their job. Many things had to be fixed two and three times, some things never getting fixed at all. The worst part: They will shut your water off for hours and not tell you until about 5 minutes beforehand. At least 3 times I was conveniently in the shower while my water was shut off!!! When we moved out 3 weeks ago they had the nerve to not give us back our security deposit! On top of that try and charge us extra for things that were already broken and documented on the first day we moved in! Summary; Upper Management is completely out of touch with what the tenants need and want. Middle management is incompetent, and everyone else under them looks like they are working in a prison work release program. YOU HAVE BEEN WARNED!
My husband and I have been living here for about 6 or 7 months. It was great for us at first because we moved from out of state and they were willing to work with us and it was all great. However, when we got here we were a little disheartened to see that our apartment was in the back section (which doesn't even look like part of the complex honestly) and it looks completely run down and old. It is filled with sketchy people, fighting couples, and the buildings look kind of rotted. We assumed that when we signed on for a more expensive, refurbished unit that we would have been in the newer, nicer area. That wasn't a big deal though, so long as we liked the apartment. Although our apartment is extremely small (literally it shouldn't be called a one bedroom), we loved the look of it (new appliances, screened-in patio, washer/dryer). It seemed so nice at first and we were totally fine with what we were paying (over $800/month). Once we moved here though we started looking at more local apartments and found we were overpaying for this unit, especially because this is not in Maitland, it's in Lockhart and it is the only nice (safe) part of this whole area. I am afraid to get gas by myself here, or go to the closest Walmart. We also liked the amenities that the complex had, but we haven't really been able to use them or enjoy the complex. They have been doing construction basically since our first day here, shutting our water off constantly (yet somehow my water is still about $40 for two people?), and taking most of the time we have been here renovating the gym facility so I had to pay to join a local gym. Our lock was also not installed properly when we moved in, and our key would not work one time when we went out. We were locked out and called the emergency maintenance (it was a Sunday), and offered to show them the lease on my email and ID to prove I rented this unit if they would let us in with one of their universal keys, but they told me they weren't allowed t do so. We paid $150 to a lock smith to get in our apartment and HE had to install the lock properly. This happened to our neighbor as well. Our toilet was not installed properly when we moved in either, and after weeks of having to plunge our toilet daily it was able to be fixed. There is basically no way to walk and take our trash to the dumpster because the dumpsters are so far and few, so we have to drive our trash (I'm pregnant so walking and carrying is a no go). We have also had problems with the unit itself, like things breaking (part of dryer, closet rack, toilet, cabinets) so that kind of puts a damper on things too. Safe to say, it is not what we were expecting. The staff has generally been friendly, but sometimes we fell they aren't courteous to their residents (with all of the construction going on and most of the time without notices), and not all of them are knowledgeable about the residence. We once misplaced our monthly bill (rent+water/sewage/trash), and my husband went to the office to ask the amount to write the check for. He was told an amount that was less than our rent by itself, and I had to send him back in to find out the true amount. Had we not paid the actual amount and not what he was told, would we get charged a late fee? I'm not sure. Anyway, it hasn't been terrible but it hasn't been great either. We like the place in general, but for the prices they charge we would prefer a better location, less inconveniences, and a more knowledgable staff. If you have the money to pay for a space here, you might as well check into apartments in local areas like Altamonte Springs and Apopka because they will be a lot nicer, closer to businesses, and safer for your family.