I currently live in these apartments. When my husband and I first came to view the apartments the staff was amazing. The model apartment we viewed was amazing. When we moved in, it was a completely different story. We came to pick up the keys to the apartment and the lady at the office was extremely rude. We opened the door to our new place and it immediately smelled like mold. Apparently they cleaned the carpets and never opened a window to let it air out. There was also no glass on our microwave door, leaving it unusable. There were so many issues that I found within the first hour of moving in, that I took up a page and a half of writing all the issues down. I immediately went to the leasing office on the exact same day we moved in and voiced my concerns. The lady looked at me like I was an idiot and proceeded to tell me that Colorado was a dry state and didn't get mold. I asked that the maintenance man, who was sitting directly behind her, could come look at a few things. She said no, I would have to call the maintenance line and file an order for each one of my situations. It took me 6 weeks to get a new microwave. Nothing else has been addressed. The new issue are the children that play outside. I love kids, don't get me wrong. But when they start climbing on the roof, throwing rocks at my window, and are literally pulling the fence apart, I draw issue. We told the management office again what was happening and nothing has been done. I stepped on a nail the other day from the broken fence. Extremely frustrating.
I currently live here and have hated every moment. The office staff is the nastiest, cruel, and most corrupt staff I have ever encountered in both apartments and customer service in general. I have never been spoken to in such a harsh manner. I now get anxiety when I have to call in. The assistant manager is disgusting in the way she handles herself. She has had me in tears before over the smallest of issues. She literally told a lady to get out and they were closed at 5:58 one night. The person was looking to rent and left just as appalled as I was. I have no idea why the manager allows the assistant to act the way she does.I will say the elder lady who works there and the gentleman are the only nice ones who works there. I feel lucky when she or he answers the phone. If they are not working I have a hard time connecting with anyone. I have had maintenance enter my apartment several times without my permission. My dryer has never worked. I have had bugs in my apartment several times. Water heater burst and it took 2 days to get fixed. The walls are so thin I can hear my neighbors alarm go off every morning. I dread moving out because I can only imagine what they will be like. WORST PLACE EVER!! I regret living here every day. I could forgive the apartment issues, but that staff is unforgivable.
The staff her is not helpful! I moved out and instead of getting me deposit back, they sent me a letter stating everything that was wrong with the apartment, that I know what just fine. I took pictures of the condition before I handed in my keys, when I told them that they refused to return my calls. They charged $85 stating I moved out early... I turned in my keys the date my lease was up and the date I stated on my notice to vacate letter. Maintenance does not know what they are doing, they will "quick fix everything" just to get in and out. I would not recommend this place to anyone as they will get ripped off and they will have poor service.
VERY waste community. Lot of mouses. we could have still lived with mouse, however staff is more dangerous than them. Staff does not have manners to speak. No one listens for the complaints and try to rip you off with their charges when you leave the community. Try to avoid this community. The staff is very partial as well......there is no 0 star, else they deserved that.
This place is seriously the worst place I have ever lived. The neighbor's dogs bark constantly, I have had ants once and I am constantly finding spiders (GIANT spiders), both my heat and my AC have gone out in the 6 months I've lived here, the kitchen and bathrooms are literally falling apart, and I have an air conditioning machine directly outside my window that prevents me from opening my window on cool summer nights. I would recommend no one live here unless you love Indian food and can sleep through anything because the floors and walls are like paper. This place is a total joke.