Do not under ANY circumstances move into these apartments, no matter how desperate you may be and how good the staff makes it look. My husband and I have been residents here for about 7 months and have experienced the recent change in management. We loved the old management and they were very respectful and would go out of their way to help you if you had a problem. Since the new management took over they have repeatedly violated tenant rights and the leasing manager, Katie, has absolutely no understanding of landlord - tenant laws. Robin, who is part of the old staff is wonderful to deal with and super friendly, however the new staff is absolutely rude and disrespectful with no regard for tenant rights or privacy. Neighbors are incredibly loud, screaming at each other and slamming things between 230-530 in the morning, the leasing office refuses to act on it despite the numerous calls to the police, multiple residents have had their vehicles broken into and the only thing Katie could say was who keeps valuables in a vehcile, with no concern for the safety of the tenants and their property, and has blatantly disrespected myself and my husband in almost every interaction we have had with her. The apartments have little to no insulation so the sound deadening is awful and the heat bill is through the roof. We do not have access to the extra amenities we pay for such as the movie theater which has been out of service since ConAm took over. I have made multiple attempts to contact the leasing office and ConAm directly without a single following correspondance. The new management is completely unfit to be working with tenants, has a blatant disregard for the law, and couldn't care less about resident sasafety or privacy. DO NOT move here If you do not have to. We are looking into other apartments because we just can't take it anymore. We get no sleep and no assistance from the people responsible for this place. Read the reviews on every apartment you look at before you sign the lease, I certainly wish we did before we moved here.
I dont know where to start so ill just list a couple... - Front office notified me 3 days later that my package arrived at front office, the package had big stickers all over NEEDS REFRIGERATION. They did not refrigerate the package, and then notified me three days later of a package, making my much needed lung condition medicine go stale and not usable. - They only plow and salt sidewalks when there is about 5 inches, anything less they do not do it. - The Comcast here is terrible, the internet is not stable, you call Comcast and they run connectivity tests and tell you that its not stable and there must be tons of splitters. They advise us to tell our front office, you tell front office and they say its not there responsibility, its Comcast. Neither side wants to address the matter, leaving you to pay for unstable internet and cable service because of the crap cabling job if it feeding through 100 splitters. I have neighbors in same building and other buildings, all have the same problem. - Constantly burned out lights in the building hallways, the maintenance are very young, the other people that live here dont care about the dog cleanup and just let their dogs crap everywhere. Basically what I am saying is look around more, there are many nicer places for the same pricing. For what you get here and have to deal with, you should pay less. They up their prices to match competition, but dont up the standards at all.
My wife and I were looking for an apartment in Westminster last year, and we decided to live at Cascade Village. Or, rather, we would have lived there if we weren't blatantly bait-and-switched as we were filling out the new resident paperwork. We moved to Westminster from Idaho, and had a very short time to find an apartment. We stopped by Cascade Village and toured a unit which had 2 bedrooms and 1 bath, and was recently renovated. We were told that very unit was available for $1100/month (roughly), and that if we wanted it we would have a short time to get it. We were given this price before we were shown the unit, and the price was explicitly reviewed while we were standing in the unit with a Cascade Village staff member. We visited other complexes in the area, and after seeing a few options decided that the Cascade Village unit was the choice for us. We quickly returned to Cascade Village and told the staff member who had given us our tour earlier that we wanted the unit he had shown us. He said that unit was still available, and had us start filling out the paperwork. As we were nearing the end of the paperwork and just as we were going to have our credit check, the staff member said something to the effect of, "I read the price sheet incorrectly, and the price I gave you was for an unrenovated unit with the same floor plan." We asked what the price difference was going to be for the renovated unit that he showed us. The difference was significant. I asked to speak to a manager because I was being bait-and-switched. The staff member who was working with us left for a moment, and came back without a manager. He explained that the manager couldn't do anything for us because of "fair housing laws." No matter what, the price that we were previously quoted while we were literally standing in the unit was not going to be honored. I don't know anything about fair housing laws, and I really don't care at this point. However, I do know that mistakes are easy to make, but there is often something that can be done to try and rectify the situation. I feel that shady sales tactics, even if not intentional, should be acknowledged and corrected. Even with the added cost of the renovated unit, it may have been possible for the manager to convince us to move in anyways; however, the manager at Cascade Village obviously didn't want to try. I'm glad that we didn't end up living at Cascade Village because we're happy where we're living now. I hope that the new management at Cascade Village is doing a better job than the management staff that was there a year ago. The apartment community is lovely, and the units seemed nice.
There are a lot of negative reviews on this complex. I guess some people have had a bad experience. Not Me, I'm currently in my 2nd lease. Yes rent has gone up each time, but it does everywhere. Quiet Complex. Office staff is very helpful and friendly. Under new management a few months ago. They have made some positive changes, especially in the maintenance staff.
Absolutely do not live here! Pool is always closed. Rent goes up exponentially every year and when you move out, they will charge you for insane things! The office staff are initially nice until that lease is signed, then hateful, rude and condescending. The interior is cheap. Falls apart, appliances leak and you get charged in the end for their mistakes. They lied about fixing their failures with Westminster and then lied about that. They let dog owners leave the poop lying around. Landscapers leave a mess. For the price you pay there, definately NOT worth it. Do not rent here!