Worst place ever. Over priced, falling apart, loud, high crime rate apartment complex. I lived there for a year and never felt safe once. I had other residence try to break in. More than half of the complex has drug issues. The back door was decomposing and i begged them to have someone repair the handle to turn water on for my washer because their maintenance broke it. I was contacting them for 8 months atleast once a week and every single time they said they have never received a work notice. I had to run a hose from my kitchen sink to the washer to do laundry because all of the laundry matts they have ate all your money. I had to tape up my back door because it was decomposing it was so old to the point where i could see through it. The upstairs a/c never shut off even when i had it set to off, causing my bill to be extremely exspensive!!! they have a very bad roach problem as well. no matter how much i tried to keep the place spotless bugs were everywhere. I tried all sorts of bug killers but that never worked. Also at night there is never parking so i would have to park across the street and walk to my place. I was also chased by a man in the middle of the night when i was trying to go to my car to pick up dinner. Then when i was parking the same man chased my boyfriend trying to stab him. This was a resident of the complex!! I saw him staring at us every single day!!! He looked like he wanted to kill us! The apartments do not care about any of this!!! i couldnt handle it anymore i had to leave. I broke the lease and moved to a better and safer environment. On top of everything i went through, i had to deal with getting an eviction on my record.
I've lived here for 11 months. BUGS. I have asked for my dishwasher to be fixed 12 times in 11 months. NOTHING has been done. I have asked for a door in my bathroom to be fixed 8 times. Someone finally came to look at it the last time I asked and promised me a new door the next day. This was a month ago and NOTHING has been done. Last month they lost my rent check and sent a notice for me to move out. I paid rent on time and gave them a copy of the bank transaction, the next day I got a call threatening to make me move out because I hadn't paid rent yet???? REALLY??? Trash all over the place all of the time. People hanging out in the parking lot all hours of the day. Not enough parking and my husband had to park across the street at the mall several times. If you like living like this... go ahead. Not me. I'm out of here!
We relocated from Philadelphia, PA due to a fantastic work opportunity. I was told Plano was the place to live because of the beautiful city. I do want to say that Veronica was totally AWESOME. While she was working here, any maintenance request we put it, our needs were meet and fixed. However, every since she left (wish she was still here) we can't get anything fixed in a timely manner, hot water is limited and ALWAYS being fixed. They are allowing unsavory people move in. Today as I was coming home from work I saw a crack head walking into the complex. How I know it was a crack head...living up North you're prone see those kind of individuals. Second, the community is become a bit Ghetto.... Trash is not picked up properly (and we are paying for it). The buildings need to be torn down and redone. A total mess. When we renews our lease it was not good but now it's worst. Our plan was to stay here till we buy a house...however, that's will no longer happen. I'm going to contact the CORPORATE office (owner of Oaks Of Collin Creek) to discuss my lease and talk about breaking the lease and other options. I will tell you we will not renew lease next June. I would not recommend this community to anyone. This is the ghetto of Plano.
VERONICA DENMAN: I think you have portrayed the attitude of the property management quite well - "it's not the staff's fault the place is a dump and falling apart". I think code enforcement begs to differ, considering the damage is structural and has obviously been present since before I moved in. FYI - it's not slander if it's true. Please refer to a dictionary. As far as my attitude, I only give what I receive. Interesting, that people who don't claim that they are (and I quote) "proud to be ghetto" get along with me just fine. Something to consider in your future endeavors. And I would say it is the criminal element you all allowed to move in that made it worse. I don't personally have a criminal record...not sure I can say the same for you though. Thank you for the good wishes in moving! I am leaving this weekend, and moving onto a property that is twice the size of the entire apartment complex. STAY AWAY!!! I moved in Feb of 2014, and stayed my lease. I'm actively looking for a house, so I didn't want to renew or get into a contract elsewhere. I was told BY GEORGIA (the manager that everyone agrees is terrible to deal with) that my month-to-month total cost would only increase by $100. Then comes the letter stating that I owe more money. When I call (on Saturday, March 7th 2015), VERONICA looked at my account and stated "I see you paid $1025, I'm not sure what that charge is for. Call back on Monday". So I called back on Monday. GEORGIA answers the phone, "oh, it looks like the property manager put it in wrong. Let me grab your file". Then, the manager gets on the phone....starts trying to twist around my "notice letter", saying that I volunteered a higher rent?? Um no - I specifically stated that the TOTAL amount due monthly would be $1025. Fast forward to Tuesday, March 10th 2015. I walk in and request to review my ORIGINAL, WET SIGNATURE lease (they alter them before printing btw). Nothing in the lease specifies an amount of increase when going month to month. When I point that out and ask for something in writing, GEORGIA YANKS the folder out of my hand and FOUR PEOPLE start yelling at me. I was then told BY VERONICA (who says she's proud of being ghetto) "why don't you step outside so I can show you how ghetto I can be". I had to call the police to get to get my lease and documents. It is then they decide to hand a document over (that they claim they put in the mail box but I never actually received) that shows the rent is actually higher than what they're trying to collect, and doesn't make ANY sense. Now, lets get into all the things they refuse to fix: leaking central air (I have wet electrical wires in my ceiling), toilet won't flush, refrigerator doesn't work (can't keep milk for more than a day), stove has caught fire - TWICE, no keyless bolt OR peephole in the front door, moldy carpet from the leaking central air....all in all, the place needs to be condemned. Thank god I have a cat, or the roaches would be OUT OF CONTROL (and yes, I keep a clean house) - no pest control has EVER been performed. Here's to hoping my car isn't towed out of retaliation, like I've seen them do with other tenants.
These are the worst ever apartments i have ever seen in my life. These apartments are deserved to be in African forests or Afghanistan desserts. AC water Leaking, house full of cockroaches, roof leaking, sink leaking, no hot water. These are the very few problems of all the existing problems. The management never cares about people or complaints. All they need is money. File a complaint 10 times, the repair guy comes at 11th time and that too for useless. They don't even let u go if u wanna leave. They will blackmail you that they will screw up your credit and scare you about giving worst feedback to the further apartments. If you wanna live, please don't come to THE OAKS OF COLLIN CREEK. I'm feeling bad to give one rating because there are no negative ratings available.