This year going to be my 5th year at BENT TREE APARTMENTS.New management is very good.Service department is very quick.Service manager Schyuler Paisley and Saul Rodriguez - Service Technician are very knowledgeable & nice people.We have decided to stay here another year just because of new management.Lots of improvements seen.
This is my 4th year living at Bent Tree apartments and I luv it! Greatly due to the new management Crawford Hoying that arrived April 2013. The maintenance staff led by Schuyler and Saul are amazingly fast at all repairs needed, most within 24 hrs. I am renewing my lease this year entirely because of the great service the maintenance team and friendliness of the office team (Michelle & Donna) I agree with previous reviews that before 2013, the maintenance was horrible and overall management was sub par. I have a view of woods from my patio and the best maintenance crew I've any apartment complex has ever offered.
This is purely not based on experience with leasing staff and apartment professionals. I am going to sign an year lease. Apt is under new responsive management. Apt looks spacious and clean. Lots of new amenities in Kitchen as well. I would give a 5 star but i will start with 4 star
This Place is amazing. And the staff is very understanding and compliant with your needs. Great accomodations, services, at an affordable price. The location is very ideal with so many grocery stores, and shopping centers nearby. Neighborhood is very pleasant as well.
I’d like to balance out the negative reviews with a stellar 5 star review for this complex. I relocated to the area from out of state. Being tasked with finding a home in a nice area without visiting prior, was nerve wracking to say the least. I ignored the reviews on Google, as people tend to only write them if it was a negative experience. Those reviews were also months to years old and the complex is now under new management with Crawford Hoying. Michelle is the manager I spoke with when I called to enquire about availability. She was very helpful answering my 25+ questions (I don’t like surprises) and attentive to all my emails following-up with additional questions. Our move date was moved up by 2 weeks, the staff was wonderful in working with us to ensure we had a unit available for move-in. They explained all the fee’s up front. Not just monthly rent, for all units available (1 bedroom/ 1 bedroom with den/ 1st floor vs. 2nd or 3rd.. etch) but also the additional fee - like the $100 fee that includes water, trash, sewer, internet & admin fees. I’m not sure where you might have lived prior but I know at the last place my water, sewer trash and internet added up to well over $100 per month, so I saw this as a convenient savings! 2 less bills I had to worry about due dates, by lumping it in with my rent. The additional utilities (AEP for electric & Columbia Gas for gas) were easy to set up with the utility information sheet the office provided me, giving direct contact #s to the company’s new service line! Both of those were quick to set up (in fact, I got them set up & switched into my name approx 1hr before moving in, so no down time without light or heat!) As an added bonus, there were no deposits required for either utility making the process even quicker. When moving into the unit, we were pleased to see that the unit looked just like the pictures on the website. Paint on the walls looked great, carpet looked brand new, and kitchen was spotless. Stainless steel appliances and nice cabinets/counter tops! Our unit even has a fireplace! I’m not much of a fireplace person (aside from loving the look & decorating the mantle) but this could be a great way to cut down on that gas bill! The building we’re in has an entrance door that is always locked, for extra security, before entering your hallway. We’ve met all of our neighbors in this building (4 units on bottom & 4 units on the 2nd floor) and have been pleased with the fact that everyone is friendly, but yet we don’t hear what’s going on in their lives. The rest of the complex also seems to be very quiet, never have we had a noise complaint. The grounds are kept up & clean, there are strict rules in regards to dog owners involving fee’s if you do not pick up after your pet. With the winter we’ve had, I’ve been pleased with the upkeep the complex has done on not only the road/parking lot, but also the sidewalks to each unit. It’s so close to shopping but feels very quiet/peaceful with the outlining pine trees, blocking out any outside traffic/noise. The staff has been available and helpful in multiple cases, like when I locked myself out of my apartment! And when we noticed a couple boards/lumber in our storage building outside, being quick to come clean that out. I’m giving this complex, the staff & my overall experience a 5 star rating as they’ve exceeded our expectations.