DO NOT MOVE HERE. This place is awful. When we moved out they replaced our carpet with hardwood floors and then charged US for that upgrade. We also went in to pay those charges exactly 30days after they sent us that last bill of $1100 and they had already sent us to collections. Now our credit is affected and we have to pay a fee.
I live here and absolutely enjoy being here. The staff is awesome as well as the maintenance crew. I wasn't sure about living in an apartment but it's worked out well. The staff communicates well and helps resolve issues immediately as well when it comes to receiving mail they called me when my mail needed to have postage paid on it and told me where it was from and that the post office left me a note to pick it up, simply amazing. The maintenance crew works hard in maintaining the grounds and are very friendly.
I honestly absolutely hate living here. I am so unhappy. Complex: The units are packed together and everyone's on top of each other. I know everyone's business not because I choose to. The pictures in the website are misleading because they look nothing like them. The complex is ugly and run down. The gym room is tiny, with only 3 pieces of equiptment. Their highlight is the racket ball room which is always filled with college kids or children who should be on a leash. Mail: USPS has boxes for oversized items but management keeps oversized packages in their office and if you work 8-5 and commute like me, the weekend is the only time you can pick up your package, which makes it really inconvenient if you waiting for something important. Management: I've had to deal with crappy neighbors this whole time and complaining does nothing! Everything is via email which sometimes I don't have the time for. I've never seen notices on my neighbors doors about the noise from the family of 4 in a one bedroom beside me with 2 screaming children ALL THE TIME. I've even called 911 about child abuse, NO JOKE, and management still does nothing. I keep emailing and they say they will take care of it and never do. They're gonna screw me on my deposit, I just know it. Building: Super thin walls, I can hear everything from babies crying to TV's, people having sex, chairs sliding in the dining area, cabinets shutting, and people talking. Better hope your neighbors are considerate like I am, which mine are not! Cabinets are cheeply made and an ugly color. Appliances suck, electric heating and no A/C. Bathrooms are small, kitchen is small, bedroom is small. No closet space. Not worth it for the price in this area. Price: Too much for this area. They say rent is such and such but they don't include water/sewer and your parking spot which adds up quickly! 825+ is too much for a shitty one bedroom apartment. Leasing is required unless you want to pay LITERALLY $100+ more a month. I believe it's actually $125 but I'm not exacrly sure. I was offered a 9, 10, 11 or 12 month lease. Upon re-up they told me that a re-lease is not guaranteed, the price is not guaranteed to stay (which is typical, but...) and that month-to-month may not even be an option. They have the choice to terminate their business with me but wow, talk about courtesy to someone who pays their rent on time every month and literally just complains about shit everyone else wouldn't want to put up with who were in my shoes. Guess I'll be moving out then! Which was my plan anyway. Parking: SUCKS! Unless you only have one vehicle or pay for more than one spot, you better race home after work to claim your spot. You can't have a lot of visitors over unless you commute together and people are so inconsiderate. Crime: Is high in this area. I've had to call 911 because on the 3rd floor of my building there was a drunk person SCREAMING at literally 1:30 a.m. for over an hour. The neighbors got in a fight with them to try and calm them down. The people who were associated with that person have been a problem from the get go and complaints never seem to help. There are a lot of homeless people that go through the trash (again, management does nothing) and homeless park their motor homes and vans on Unthank and literally live there. EPD gets several calls a week from me about that and nothing seems to change. I've just given up calling because St. Vincent comes out, makes contact, they leave and a few days later they're back and within the law and the whole process starts over again. There are homeless guys on their bikes always riding around and looking in the trash and cars and whatever else they can steal or take. I've read several incidents of people having domestic violence in this area and their cars broken into. Be weary! The people in this complex also like to take shopping carts from Albertsons after shopping therr and leave them in the hallways. Pretty trashy... Seriously, be weary of moving here and avoid this place like the plague.
Living there was great. Nice space inside the apartment. But they scam you for your money when you move out. I had a crew come and help me clean our apartment and it was spotless when we left it, but we got charged hundreds of dollars for cleaning charges! I've had friends live there and move out that had the same thing happen to them!
Comfortable and clean enough - the apartments were built fairly recently - with reasonable space, attractive amenities, as well as close to my wife's office, biking paths, and a decent dog park. However, the rent was a definitely high for the West Eugene area, especially considering that the apartments are next to two trailer parks and a strip mall. The move-in process was a hassle (paperwork and inter-office communication doesn't seem to be a strong suit for the leasing associates), and then the leasing agent couldn't find our apartment building! When we eventually moved out, our security deposit return was unreasonably decreased down due to ridiculous things and inaccurate record-keeping. The management doesn't seem to do a very good job of retaining leasing associates, which seems indicative. While there are certainly far worse options in Eugene, you might want to check out other places as well.