Where to start. I've been having problems with this apartment complex since day one. This complex and experience is been a nightmare, STAY AWAY. I, unfortunately, signed a lease contract with them on Oct 16, 2015. Since BEFORE signing the lease I've been extremely clear that ROACHES are a deal breaker, considering that I am asthmatic and allergic to roaches. YOLANDA, the manager was "kind" enough to show me the apartment BEFORE signing the lease. During the short walkthrough, no more than 10 minutes, I found dead roaches in the kitchen cabinets and a missing drawer. My daughter and I asked her, if the complex has a problem with roaches and she denied it by saying "that sometimes, when the apartments are vacant for a length of time roaches do come in. However, when people start to move in, they kill them. Also, I live with my daughter here and we are scared of roaches. If you have a roach problem let me know, so we can take the necessary steps to deal with the issue." That was that. I trusted her statement because she lives at the complex. Little did I know that AFTER signing the lease things were going to get even worse. After signing the contract I went to the apartment to inspection it and I found ROACHES EVERYWHERE. Roaches in the kitchen cabinets, ceiling, refrigerator and the refrigerator compressor, underneath the fridge, stove, and the dishwasher, and inside the oven. There were roaches coming in from the kitchen sink and bath tub. The were roaches and roach feces in the living room and dining room walls. There were roaches in both of the bedrooms and closets. The bathroom had mold. The biggest one was the roaches nests on the entrance doorframe and their nest in the A/C vents. Keep in mind that this is in the same day that the manager denied the roach problem. The apartment wasn't cleaned at all. The air filter was dirty. The A/C has a sound a loud sound. The sliding door security bar was missing. They did changed the carpet. Since then, I've been contacting them, over the phone and personally, constantly about the roaches. The pest control goes every Friday and that was a solution they tried, but THE WHOLE BUILDING IS INFESTED WITH ROACHES. Considering that I've been fighting them about this issue when the manager, YOLANDA, stepped in she DENIED that I ever asked her about the roach problem BEFORE singing the lease. Hell, she even denied the pictures I took of the apartment. She said that the pictures are not from her apartment cause they do not have a roach problem. The funny thing is that since the first day I've talked with some of the neighbors and they have stated that the apartment complex DOES HAS A ROACH PROBLEM. So, they offered me a new unit, a renovated unit, that MIGHT NOT have roaches and they claimed that I was going to keep the same rental price. A few days later they say that because, my unit is not a renovated unit, if I move to a renovated unit the rent will increase. Considering that the roach infestation is not my fault and is due to the lack of proper maintenance care, the right thing to do is to move the tents to another unit without increasing the rent. I came to the conclusion that due to health hazards I have to terminate the contract and the management does not want to cooperate. Due to me, stating how the problem at hand is not my fault and denying to pay a higher rent due to their lack of professionalism and expressing my need to terminate the manager Yolanda decide to talk about me. YOLANDA decided to talk with their "maintenance" supervisor about me thinking that I wasn't in the room. They started saying how I was a puerto rican diva and she just doesn't want that unit. Yolanda, said that she wasn't going to terminate the contract because I was being a "diva" and that would teach me a lesson. To put it very simple, STAY AWAY from this complex. They discriminate based on race and appearance. Is October 27th and I haven't been able to live at the unit due to the roach infestation and I've been having constants asthma attacks. This complex is breaking the laws.
OMG ! worst management ever! BE AWARE... They never come on the phone( or I should say they only come on the phone when there is a possible sale)and never return their voicemails. And when you try to pay your bill (closing bill after move out) they don't come to the phone or when you visit the office to discuss the bill they make you wait 2 hours and then say the manager is not in today! And after many calls and voicemails they hand that bill to collection. So, no discussion or questions answered from the management. ! I would give 0 stars if I can. Not to mention the worst customer service during my stay and horrible staff.
I have stayed in 3 other apartments in Irving.. This is the worst apartment i have ever seen. These people talk very nicely until we take apartment. Once the lease is signed, you should be hitted in all the ways, their aim to grab money from us. For that they give so many Adds. Dont put into Risk Please.
Ya'll need to check your maps section. Clearly, that is not where "Dallas Cowboys The Tx Stadium" is (new or old) for that matter.. I'd be a little upset if I moved from out of town thinking it was a block away..Also, did ya'll put in thicker floors yet? I sure do miss hearing my neighbor snore away a floor below me..
Very terrible experience during the application process. New management is inexperienced with their application process and property system. Save your application fee and go to a place that knows what they are doing! Very disappointing and very stressful just to apply. Do NOT put yourself through this stress. There are better places that are knowledgeable and are not out to just get your money :]