At first the apartment looks nice... Then you live there for a year and realize how terrible it really is. The management is just awful. They seem annoyed to help, take forever to resolve maintenance issues and are overexcited to hand out all kinds of fees. Here are a few examples: after moving in we noticed that our sliding screen door was bent and broken, so we asked them to replace it. They removed it and 7 months later got around to replacing it. Except they didn't replace anything. They simply put the bent one back on. Our plumbing was problematic one time. Apparently the apartment above ours thought it would be cute to shove large things down the drainage pipe that is connected to everyone else's apartments. When our kitchen flooded and we tried to call the office during open hours, we received no answer and no call back so we called the maintenance emergency number and they employee finally came by an hour later. The next day , the office called and asked if our issue was resolved. It wasn't. the drains were still leaking. When we got back from class, our toilet had overflowed and got feces and urine every where. The plumbers came in and walked the feces and urine on our carpet and scraped paint off of our bathroom door. We told the office and they said they would have someone come over and clean the carpet. To this day (about 2 months later) we have yet to have someone clean our carpet. Lastly, pricing. The apartment complex is overpriced. We currently are paying around $850 a month (rent and utilities) for our one bedroom apartment. I can find housed for rent that are cheaper. I DO NOT RECOMMEND LIVING HERE.
Pros: Big closets, big bedrooms, decent kitchen (but the dishwasher doesn't work and maintenance said that's "just how it is"). Cons: I suppose I'll start with the smell. If you're fine with all of your clean clothes, towels, bedding and every piece of fabric or furniture you own smelling like stale cigarettes, then this is the place for you! Neither my roommate nor myself are smokers. We would have absolutely NOT signed a lease on this place had we known smoking was allowed IN THE APARTMENTS. We were not explicitly told that these are smoking apartments - somehow that detail was conveniently left out of our leasing process. The hallways smell so bad that they make me gag. I feel absolutely awful for the people who live in the basement level, because in addition to the smoke smell, their level smells like mildew and dampness. I can't count how many times I have seen industrial sized dryers down there to dry out the decrepit carpet. I hold my breath when I take my laundry down there because it is so disgusting. A lady came through to do an inspection a few months back and commented on how our apartment was the first one she encountered that didn’t smell like garbage (have fun investing in expensive wall plug-ins). Additionally, I don't think they cleaned our carpets before we moved in. There is thick black dog fur on every inch of our carpet. We didn’t even have a dog when we moved in, so it's pretty disgusting to have anything you set on the floor be covered in hair when you pick it up. I suppose I should talk about the shooting now. Now, I completely understand that crime happens no matter where you live. I'm not naive enough to blame the management for someone shooting at the building I live in. What upsets me the most is that they did NOTHING to put tenants at ease or provide any kind of information to us. They couldn't have posted a bulletin on our doors? They couldn't have updated us? They did NOTHING. I finally emailed them because the bullet holes were still there weeks (and eventually months) later. You’ll come home to multiple bulletins on your door about how you cannot store bikes on your balcony, but an update about a bullet going through your apartment is too much to ask. Snow removal is absolutely atrocious. They have one maintenance guy shoveling the entire premises by hand. My car was stuck in the parking lot multiple times. They kept rescheduling the snow removal, and when the company finally came, the snow had all but melted. Also, the only reason they have some positive reviews on apartmentratings is because they offered reduced rent if you submitted a positive review (or $50 - I don't remember. Either way, people had an incentive to say nice, untrue things.) Good luck getting people in the office to answer the phone. And when they do, they will handle whatever you are inquiring about with absolute incompetence. The new management is apparently attempting to turn this place around, so maybe if you’re lucky you’ll be able to live here if/when it isn’t awful. We, however, will not be sticking around to find out.
If you work hard for your money and want a nice place to call home look elsewhere. This apt has great space but horrible management and you would think with the people they let move in that its section 8 approved (it is not). They have had 3 different management companies and none of them were\are capable of running a property. The hallways stink, there is dog feces everywhere, the doors and walls in the hallways are so gross we don't touch the handle with our bare hands. It's been 2 years and our bathroom vent fan still doesn't work after having it replaced 6 times. The boy who lived above us had a shooting on a Friday morning a month after he moved in, the lady in the front of the building was selling drugs and had her patio window smashed in with a crowbar, they pistol whipped her and robbed her, found out that it had happened two other times. Management did nothing, didn't even notify any tenants of what had happened. Management will post signs of whats they expect from tenants per the lease but refuse to follow the lease themselves. Its a sad property and will make you sad living there.
This was by far the worst apartment complex I have ever lived in.. The actual aprtment was very nice, up to date and spacious... The management on the other hand is terrible, they never answer the phone, are rude and can never seem to help when you need it...
My husband and I have lived at the Village at Grant Square for 2 years. Over the course of 2 years we have seen management change over at least 3 times and now recently the property has been bought by Pinnacle so a whole new group is in there (with the exception of the ONE guy I ever got answers out of that just recently quit). The apartment itself was very nice and updated... roomy with enough closet space for us, but the management has been nothing but terrible. From the beginning we had issues with our downstairs neighbors partying all night long. The front security door does not latch all the way locked unless you pulled it closed, which no one ever does, so this would allow guest partyers able to come and go as they please. They would be sitting on the steps drinking, wandering the halls, sitting in their cars in the parking lot, and knocking on our door in the middle of the night. Numerous complaints put in but not much was ever done. There are 2 washers/2 dryers for 12 apartments and only one dryer actually worked. I had put in work orders 3 times in 2 years for it... when it finally was fixed it only worked for about 2 weeks and then it broke down again. It was a constant battle for the working dryer. Barking dogs are a constant problem - we had a German Shepherd above us that would bark all day long and the office basically said there was nothing they could do about it. On Sep 5th there was a shooting between tenants in my parking lot that left bullet holes in the siding, and also a bullet that entered the building and ricocheted off the hallway walls. From the very beginning they have brushed the situation under the rug, either claiming to have not known anything about it... to avoiding any and all phone calls regarding it. We have tried numerous times to contact the manager to set up an appointment with her to ask what she knows and what she is doing to remedy the situation because we no longer feel safe living there (I am 6 mos pregnant). We have also now gotten a lawyer involved because we feel our safety has been compromised, they refuse to acknowledge our complaint, and no action has been taken... asking to be let out of our lease just one month early. It has been almost a month since the incident and they still have not given us the information we request. The manager is conveniently out of office whenever my husband calls (I'm no good with confrontation). We understand that crime happens but they need to communicate with their tenants and not avoid their just concerns, like these Pinnacle employees have been doing. We have left early and would not recommend this place to anyone. It's great if you end up with decent neighbors (also noticed that the quality of the people they have been letting in has decreased since we first lived there) and if you never have any issues that require managerial attention. Repairs were quick and timely so there is no complaint there. NOT in Jimmy John's ordering area. Seemed like a dead zone for food delivery. Jimmy John's does not deliver between Blondo and Maple in this area - why?? NO IDEA. They claim they have security in the parking lot but I talked to the security guy and they only drive through ONCE a night. I noticed I have had gas siphoned from my tank a few times (even left dirty fingerprints all over the cap and door). Crime in Omaha is spreading west and is definitely starting to show in this neighborhood. Worst apartment management I've ever had to deal with in terms of communication.