Barely helps with complaints and problems they don't help with noise complaints unless cops are called manitance is a joke 750 a month you think you could park in front of your building more then half the time we have been worried about mold since day one it seems they don't take my problems and concerns serious then we see mold or mildew in Our tub michelle did help after making it public on here thank you for that sorry for my health concerns and after receiving a very rude call from the people at the front office I'm glad you called me back and handled my problems and listened 4 stars for her help also Erin is the best the other lady was rude as hell on Monday when we turned our keys in we also Also had Erin went with us to the apartment to check it out did not like how they left it unlock after we vacated so at this point anyone could go in there But that is their problem now and they still did not fix the mold problem that we had update 3 now after michelle said We could move no problems Now they Are charging is 100$ for back utility's when were on time every month place is seriously a joke
I am looking forward to moving into my big, spacious, affordable apartment with my doggie. I realize that this property has had some issues in the past, however Seldin has recently taken over managing this property, they are an awesome property management company and that is the main reason I chose to rent here. I am confident that they are going to turn all those frowny faces into a smile. I know for a fact that Seldin has a low tolerance for crime, gang members, troublesome residents, and unkempt property. So given enough time, everyone will be clamoring to live here - i just hope my rent doesn't go up. and NO I am not a Seldin employee, I am just very familiar with their management style.
At first the apartment looks nice... Then you live there for a year and realize how terrible it really is. The management is just awful. They seem annoyed to help, take forever to resolve maintenance issues and are overexcited to hand out all kinds of fees. Here are a few examples: after moving in we noticed that our sliding screen door was bent and broken, so we asked them to replace it. They removed it and 7 months later got around to replacing it. Except they didn't replace anything. They simply put the bent one back on. Our plumbing was problematic one time. Apparently the apartment above ours thought it would be cute to shove large things down the drainage pipe that is connected to everyone else's apartments. When our kitchen flooded and we tried to call the office during open hours, we received no answer and no call back so we called the maintenance emergency number and they employee finally came by an hour later. The next day , the office called and asked if our issue was resolved. It wasn't. the drains were still leaking. When we got back from class, our toilet had overflowed and got feces and urine every where. The plumbers came in and walked the feces and urine on our carpet and scraped paint off of our bathroom door. We told the office and they said they would have someone come over and clean the carpet. To this day (about 2 months later) we have yet to have someone clean our carpet. Lastly, pricing. The apartment complex is overpriced. We currently are paying around $850 a month (rent and utilities) for our one bedroom apartment. I can find housed for rent that are cheaper. I DO NOT RECOMMEND LIVING HERE.
Pros: Big closets, big bedrooms, decent kitchen (but the dishwasher doesn't work and maintenance said that's "just how it is"). Cons: I suppose I'll start with the smell. If you're fine with all of your clean clothes, towels, bedding and every piece of fabric or furniture you own smelling like stale cigarettes, then this is the place for you! Neither my roommate nor myself are smokers. We would have absolutely NOT signed a lease on this place had we known smoking was allowed IN THE APARTMENTS. We were not explicitly told that these are smoking apartments - somehow that detail was conveniently left out of our leasing process. The hallways smell so bad that they make me gag. I feel absolutely awful for the people who live in the basement level, because in addition to the smoke smell, their level smells like mildew and dampness. I can't count how many times I have seen industrial sized dryers down there to dry out the decrepit carpet. I hold my breath when I take my laundry down there because it is so disgusting. A lady came through to do an inspection a few months back and commented on how our apartment was the first one she encountered that didn’t smell like garbage (have fun investing in expensive wall plug-ins). Additionally, I don't think they cleaned our carpets before we moved in. There is thick black dog fur on every inch of our carpet. We didn’t even have a dog when we moved in, so it's pretty disgusting to have anything you set on the floor be covered in hair when you pick it up. I suppose I should talk about the shooting now. Now, I completely understand that crime happens no matter where you live. I'm not naive enough to blame the management for someone shooting at the building I live in. What upsets me the most is that they did NOTHING to put tenants at ease or provide any kind of information to us. They couldn't have posted a bulletin on our doors? They couldn't have updated us? They did NOTHING. I finally emailed them because the bullet holes were still there weeks (and eventually months) later. You’ll come home to multiple bulletins on your door about how you cannot store bikes on your balcony, but an update about a bullet going through your apartment is too much to ask. Snow removal is absolutely atrocious. They have one maintenance guy shoveling the entire premises by hand. My car was stuck in the parking lot multiple times. They kept rescheduling the snow removal, and when the company finally came, the snow had all but melted. Also, the only reason they have some positive reviews on apartmentratings is because they offered reduced rent if you submitted a positive review (or $50 - I don't remember. Either way, people had an incentive to say nice, untrue things.) Good luck getting people in the office to answer the phone. And when they do, they will handle whatever you are inquiring about with absolute incompetence. The new management is apparently attempting to turn this place around, so maybe if you’re lucky you’ll be able to live here if/when it isn’t awful. We, however, will not be sticking around to find out.
This was by far the worst apartment complex I have ever lived in.. The actual aprtment was very nice, up to date and spacious... The management on the other hand is terrible, they never answer the phone, are rude and can never seem to help when you need it...