This was by far the worst apartment complex I have ever lived in.. The actual aprtment was very nice, up to date and spacious... The management on the other hand is terrible, they never answer the phone, are rude and can never seem to help when you need it...
My husband and I have lived at the Village at Grant Square for 2 years. Over the course of 2 years we have seen management change over at least 3 times and now recently the property has been bought by Pinnacle so a whole new group is in there (with the exception of the ONE guy I ever got answers out of that just recently quit). The apartment itself was very nice and updated... roomy with enough closet space for us, but the management has been nothing but terrible. From the beginning we had issues with our downstairs neighbors partying all night long. The front security door does not latch all the way locked unless you pulled it closed, which no one ever does, so this would allow guest partyers able to come and go as they please. They would be sitting on the steps drinking, wandering the halls, sitting in their cars in the parking lot, and knocking on our door in the middle of the night. Numerous complaints put in but not much was ever done. There are 2 washers/2 dryers for 12 apartments and only one dryer actually worked. I had put in work orders 3 times in 2 years for it... when it finally was fixed it only worked for about 2 weeks and then it broke down again. It was a constant battle for the working dryer. Barking dogs are a constant problem - we had a German Shepherd above us that would bark all day long and the office basically said there was nothing they could do about it. On Sep 5th there was a shooting between tenants in my parking lot that left bullet holes in the siding, and also a bullet that entered the building and ricocheted off the hallway walls. From the very beginning they have brushed the situation under the rug, either claiming to have not known anything about it... to avoiding any and all phone calls regarding it. We have tried numerous times to contact the manager to set up an appointment with her to ask what she knows and what she is doing to remedy the situation because we no longer feel safe living there (I am 6 mos pregnant). We have also now gotten a lawyer involved because we feel our safety has been compromised, they refuse to acknowledge our complaint, and no action has been taken... asking to be let out of our lease just one month early. It has been almost a month since the incident and they still have not given us the information we request. The manager is conveniently out of office whenever my husband calls (I'm no good with confrontation). We understand that crime happens but they need to communicate with their tenants and not avoid their just concerns, like these Pinnacle employees have been doing. We have left early and would not recommend this place to anyone. It's great if you end up with decent neighbors (also noticed that the quality of the people they have been letting in has decreased since we first lived there) and if you never have any issues that require managerial attention. Repairs were quick and timely so there is no complaint there. NOT in Jimmy John's ordering area. Seemed like a dead zone for food delivery. Jimmy John's does not deliver between Blondo and Maple in this area - why?? NO IDEA. They claim they have security in the parking lot but I talked to the security guy and they only drive through ONCE a night. I noticed I have had gas siphoned from my tank a few times (even left dirty fingerprints all over the cap and door). Crime in Omaha is spreading west and is definitely starting to show in this neighborhood. Worst apartment management I've ever had to deal with in terms of communication.
I lived here for 3 years. The original management company was horrible. The one that took over in 2014 is much better. Slowly getting things fixed that were broken before and willing to listen to tenants. Best price per square footage I could find. Mainly moved to be closer to work.
THERE IS A TENANT WHO IS A GANG BANGER AND LIVES HERE WHO HAS SHOT A GUN AT PEOPLE ON THE PROPERTY AND MANAGEMENT WILL NOT EVICT HIM. HIMSELF AND HIS MOTHER HAVE THREATEND TO SHOOT ALL THE TENANTS. i wish I didn't have to give it a star at all. The management new and old are horrible! My apartment has had a door handle missing and I have reported it almost every month and it still has not been replaced. They refuse to return phone calls and take care of nothing. This is a horrible place to live.
I have lived here for 13 months and recently signed another year lease. To be honest, the only reason I signed another lease is because my roommate and I have both had to move pretty frequently in the past few years and neither of us felt like dealing with it again. The apartment is very spacious and has tons of closet space, which is great. However, the management is awful. There have literally been four changes in management since I've lived here. They have all been pretty terrible except for the last ones. They were better but not great, but then the complex was sold and the new management is terrible. I have never worked in an apartment complex but I am reasonably certain I could do a better job than this group of morons. I have had to put in multiple work orders to get something fixed and almost every time maintenance comes into our apartment, they break something. For resigning our lease, we were offered a free carpet cleaning. It was scheduled for a Monday and I forgot all about it. I called first thing in the morning to ask that we reschedule since we didn't have a chance to pick up or move anything around. I was told we could do it the next day. We got home to find that they had come in anyway and cleaned around things (such as shoes) that were on the floor. There were several stains (they were there when we moved in) that were still there. They didn't even attempt to go into my bedroom. When I spoke with the manager he said he could have them come in again and do it again but now they are saying they will only do the one bedroom. A wasp got into our apartment and was up in the vaulted ceiling and when we called for assistance we were told there was nothing they could do. Our neighbors are loud and obnoxious. Tara in the office is an idiot and the manager and assistant manager are almost as bad.