We've only been living here since about Sept. Before we actually moved into our apartment we got the call that we couldn't move into the apartment we had originally chose because the previous renter decided to stay another month longer with their month-to-month option. Which was a total inconvenience. The leasing office did not offer to compromise with us or compensate us at all. Once we moved, it was okay. As time has passed along, I've had to call and complain about our upstairs neighbors. I was told nothing could be done about walking... what tenant would call about walking. Come on now? But to hear and feel our dining room light fixture rattling because of all the running, stomping and jumping off furniture is a bit extreme. I also hate, how there will be a package for you in the leasing office and no one will give you a courtesy call about it. And when there are changes in the renter's insurance, they wait until the last minute to inform you about it. I just so happen to walk into the leasing office and was told about the changes and that we only had about a week to find different coverage. For our first place together it was okay. Could be better. Maintenance is understaffed, still very speedy and diligent.
Please save your money and continue shopping around if you are in the market for an apartment. I was lied to several times (told I could have a BBQ grill on my balcony and not true, told me the buildings were no smoking which was not true, told me they would reserve a 3rd floor apartment for me and didn't, and more). Management has also changed over about 5-6 times as I lived there 2.5 years and maintenance was very rude and did terrible work (patched drywall leaving globbed on drywall mud, blew up my furnace putting in a thermostat, never came to finish caulking the counter-top because water was getting by the back splash). Toward the end, we had trouble with people smoking marijuana in the building which was very concerning as a non-smoker. We also had a bug infestation reported in December that was, to date, not cared for by March 31st when I finally moved out. I am currently fighting to get the last part of my security deposit back that they withheld claiming carpet stains. However, I have a video recording that shows no stains and I was told by management that the carpet was at least 7 years old and up for replacement anyway. Also, someone tried to steal my wife's car about 2 weeks before we were to move out. They claim they have security but the security doesn't always come through.
I really can't complain...I think whether or not someone is happy with Woodland Villa, really has a lot to do with who else is in their building. My building is very quiet, no weirdos, or ghetto people. I can't hear anyone unless they are in the hallway. My experience with the office staff has been positive. They do their jobs and are always pleasant to me. I am in one of the "dog buildings" with my doggy. One thing that could be improved is that the dog poop needs to be picked up a lot more. I always pick up my dog's poop, but most people don't, and the employees who pick it up don't do it nearly enough. There are a lot of rude idiots who apparently don't have cell phones and are too lazy to ring someone's door because they like to honk loudly in the parking lot. Overall, not bad at all. Clean, safe, and quiet. :)