My wife and I are transitioning from Ohio to Arizona due to a job opportunity. Moving and changing jobs is always stressful. The goal is to achieve "normalization" as soon as possible. The staff at San Palmilla assisted us to achieve this goal and exceeded our expectations. The folks at San Palmilla are very professional, energetic, responsive and communicate effectively. If you are sitting on the fence about where to live remember the intangibles regarding Quality of Service and customer care. You get what you pay for. If you are looking at cost the price is worth the value and benefits you receive in return. The apartments are warm and inviting, modern and clean. You will feel like you are back at home in no time.
Don't be fooled by the kind front office staff and nice looking apartments. San Palmilla ends up nickel and diming you for everything. Rent rates rise every year, and they tack on tons of fees when you move out. I was just hit with $500 of unexpected bogus fees, for everything from carpet cleaning, painting, general cleaning, to smoke odor removal. First off my apartment was clean, as well as my carpet and I never smoked in my apartment. The only fee I should have had to pay was the painting fee due to some marks on the walls from some shelves I had hung. I'm now dealing with battling collections. Don't make the mistake of living here, there are much better options for about the same price.
I like this place because it is centrally located to evetything I need. However, my lease was coming up and I was under the assumption my rent would continue to be the same rate. You must give them a 60 day notice which I dont have an issue with. However, when I went in to sign my lease, the 8 weeks free prorated rent amount no longer existed and had to pay what was $850(with the 8 weeks protated) a month for the smaller 2bd/2bth to paying almost $1000.00 a month for rent alone. Of course I wasnt too thrilled about the new rent amount, so I didnt want to sign the lease, so I went on to tell them I would rather move and could move out in 2 weeks. I was informed I would have to pay market price rent which was almost $1100 a month which would be prorated for 15 days. When I was looking at the lease I seen an additional charge of $25 a month for some valet trash which I dont use at ALL. I work nights, So leaving the trash out isnt a problem but when I get off during rush hour morning traffic theres already a fine on my front door for leaving the trash bin outside. Not to mention I have the weekends off when I do ALL of my cleaning, so I end up taking the trash out myself because VALET trash pickup doesnt pick up during the weekend. Maintenance guys are all nice and friendly. I stayed out of Scottadale because of the snotty girls that work in Mark Taylor, but living in San Palmilla..thats exactly what you get--stuck up, rude, snotty and unattentive front office staff.