Management doesn't return phone calls or take responsibility. I moved out a few months and was trying to square my bills with them. I called and was told the onsite manager would call me back in "10 minutes." That was Monday. I didn't get a call back until Thursday. When I finally did get her on the line I requested that the apartments cover a utility bill that I inadvertently left in my names. This was about four months after I moved out. They declined, even though they were the ones responsible for usage of the utility. I then asked to speak to the onsite manager's boss, but never received a call back from her. The utility company itself was happy to work with me and said they did this on a regular basis. Candlelight Square, however, saw an opportunity to keep an extra $100 from a reliable, quiet, and stable renter. Don't move in here! There are many places in the neighborhood with the exact same amenities and prices, but that provide good customer service.
The review left by "a google user" either got paid to write that, or it is a person that works at Candlelight. Because that is the total opposite of the experience I have had. The management is absolutely terrible. Came home after a long night of work and could not get into the gate because management changed the codes and did not inform any of the residents. There are unsupervised children literally running in the streets and all around the complex. Alcohol bottles are littered throughout. Lots of trashy drunk people. The fire alarm goes off at least once a month in the middle of the night for no reason. The management will lose your rent checks.. more than once. The police are called out at least once a week because of domestic violence situations. Direct tv sales people walk around like 3 times a month knocking on your door trying to sell you stuff. One of the most annoying things that they do is go around the parking lot and if your tags are expired they will put a massive orange sticker on your window that is nearly impossible to take off. Do your best to not live here.
I've been living here for about a year. At first it was pretty decent but that changed. The management is terrible. They have lost my rent check on MULTIPLE occasions and charged me a late fee ( mind you I've never been late on paying.). They never give a 24 hour notice for maintenance its more like 9-12 hour. The parking is TERRIBLE. I live on the top floor so you'd think oh okay no noise, wrong! The tenants diagonally below me are so incredibly noisy I can hear them ALL the time. So walls are super thin. My apartment is super outdated. Oh and don't get me started on the CRIME!!! The gates hardly ever work. cars have been vandalized and broken into here. Plus you get the regular view of homeless people digging through their dumpsters on a regular basis. Your swamp cooler sucks too. you CANNOT decide when you want it on and off ( at least in my apartment anyway) Its about 75 outside and I walk in to my apartment and its 85. So They haven't even switched over. Just sucks when your bathroom cabinets are like sunken in to the floor, only 2 of my stove burners work, my oven can't cook for anything, and the way they design closets is an absolute joke plus no ceiling fan in my living room also sucks. take it from me, you can do better. I searched all of Albuquerque to find another apartment perfect for me. But if you like management who sucks, appliances that suck, noisy neighbors, your car getting broken into and watching homeless people search for food in your dumpster then be my guest. So glad my lease is finally up!!!
I've been happy here, and have lived in several other apartments for comparison. The office staff is very friendly and have responded to and fixed any maintenance repairs that I've requested within 24 hours without fail. Unheard of, as far as I'm concerned. The maintenance staff are friendly and knowledgeable, as well. The grounds are maintained regularly, with an outside crew here at least once a week doing landscaping. There are pretty good amenities, with a pool, small gym, sauna, and hot tub. One small complaint, though, is that the pool seems to be closed fairly often, sometimes for obvious refilling and sometimes with no apparent cause. It's dog-friendly, with a fenced-in area for dogs to "go," and either residents do a pretty good job of picking up after their dogs (outside the designated area, anyway,), or the landscapers/other staff do. The apartments are probably average-sized for this price range (about $650 with pet fees for full-size 1 bedroom, plus utilities for me) and at least in mine, the carpet was brand new when I moved in, and the appliances are all decent and working. It has a swamp cooler, which works fairly well, and central heating. In my apartment there is also a fireplace, and they all have large balconies, some with good mountain views. Overall I'm satisfied with my experience at Candlelight, and it's certainly better than some of my previous apartment experiences.
terrible. i live here now. and it is around 105 degrees outside. and our a/c does not work or ever worked..called the office about 3 times and nothing has changed and no one has been here to fix it. It is over 100 degrees in my apartment. also i parked right in front of my apartment for a little over 30 seconds to run in and grab something and when i came back out there was already a tow truck trying to tow my car. there is always a tow truck parked in the parking lot looking for cars to tow. ridiculous. they suck. DO NOT LIVE HERE. they do not listen or care about the people that live here.