Kisie the manager is very rude & disrespectful. She also lies alot. She said that she doesn't have a manager over her which is a lie & she refuses to provide documentation needed to residents.
We are newer residents and been living at this property for about 5 months. Since we started living here, the complex has done numerous updates and improvements which we all greatly appreciate. There were a couple issues when we first moved in that management was able to resolve immediately. Tom and Kitsy have been extremely helpful, understanding and have just been a pleasure to work with. For people who cannot afford the ever growing rent of Austin, the Vue is a great place to call home. The location if very convenient and the people are friendly.
We moved into Vue in late March and have already made our escape to a new and beautiful complex that is actually run like a real business. In the month we suffered living there, we witnessed several car break-ins, fights in the parking lot, volley ball games behind our apartment that went on all weekend for all hours of the night. The balls from these games would either end up on our patio or smacking against our walls and windows. Don't even bother calling the police for a noise complaint. They'll never show up. You could call the front office but they tend to leave early (almost every day) and even if they were there to answer your phone calls, they would do nothing about it. This is just the start. We also dealt with trash littering the entire parking lot because not a single resident here gives a damn about anyone else but themselves. In the first week living there, my boyfriend found a huge piece of glass from a beer bottle stuck in one of his tires. Why? Because some lazy Mexican found it easier to leave his empty beer bottle on the ground rather than to pick up after himself. Wanna have something done about it? Too bad. The office will not help you. They do not care. I had asked the manager to address several issues regarding the unit we lived in which included appliances that only work half the time, holes in the wall where the pipes meet, and huge gouges in our laminate floor. Her response was "I will def look into that." What? How old are you? Also, none of these issues were ever addressed and she never even bothered to respond to me. What happened to us this week was the straw that broke the camel's back. My boyfriend came home to our apartment around 5:15 to find a shattered window and the back door ajar. Our apartment had been rifled through and several things had been taken, luckily nothing of sentimental value. He called me while I was on my way home. He went to the front office to speak with Kitzie, the manager, and I called 911 to report it. Before I even got home, he called me again to inform me that no one was in the office and that the doors were locked. It was 5:20. They are supposed to be open until 6. I find that awfully convenient. Since no one was there, I found a maintenance worker (who spoke no English) and told him that Kitzie needed to call me ASAP. About an hour later, the maintance man hands me his phone saying she is on and would like to speak with me. Now, why the hell didn't she call me directly? She had my phone number. Well, considering what happened next, I see why she decided not to call myself directly. In the middle of telling her what was going on and that we had been robbed, she insisted that I was "disrespectful" and that if I kept talking she would hang up. And the bitch did. But in the 30 seconds she gave me to attempt to talk over her to get my point across, she insisted that no one would ever break into these apartments and that it was probably just some kid who threw a ball through the window. Yeah, that explains why our back door was open, why our shit was in complete disarray, and that items were missing. What a moron. Since this happened, I called Presidium, the company that owns the complex and spoke with the regional manager. Hopefully something will be done about this wretched woman for the sake of other future residents who make the mistake of moving here. I have no idea what Kitzie thinks gives her the right to be vindictive towards her residents. I am by far not the only one who has had issues with her and her lack of professionalism. (She likes to change locks on people if she doesn't like them). It's really a wonder to me that this woman hasn't lost her job. If you want to live in an apartment that is riddled with German roaches, surrounded by noise and an awful smell that you can't get rid of, spiteful and dishonest management, shoddy make-ready jobs, piss poor maintenance work, shitty parking, trash EVERYWHERE, kids running barefoot through the parking lot, rusty nails/glass in your tires, etc....THIS IS THE PLACE FOR YOU!!!
I personally know the manager of the apartment complex and can vouch that there have been improvements. While this area still remains a work in progress it does give some hope for the lower income Austin area. The current management has been very giving and exudes a high level of empathy when informed of obvious distressing situations, personal or professional. The area is affordable and located in a common access point for traveling through the commoner's Austin destination. There are a few issues, though none that wouldn't plague any other low income complex. However, after the recent renovations it has improved in esthetic display. It has also greatly improved the bulstering of apartment regulations regarding visitations, occupancy and crowd/volume control. Management isn't putting up with it anymore and I applaud their tenacity! All in all, not a bad place to live in my opinion. Consideration on renewing the lease it's up in the air, but not out of the question.