The Mercer is a beautiful building! The pool has been a life save this summer! The apartments stay cool and I love the giant bathrooms!
The Mercer Apartments (West Building) is overpriced. Do not live facing the alley between the 2 Mercer buildings because garbage trucks bang garbage cans 4 times a week, you will hear the trash compactor vibrating all 5 floors in the morning, and everyone has a pet so good luck if you have allergies. The 3 managers only care if you want to rent an apartment and they will automatically charge you $400 if you move out for cleaning. Mercer Island has terrible restaurants...unless you eat at Bennett's or the Islander every day.
LEASE AN APARTMENT HERE IF YOU WANT TO BE ROBBED... Management just want to charge you for every nickel and dime. I paid them around $4000 for breaking the lease (I am ok with it as it was stated in the contract). However, they charged me additional $400 for cleaning the apartment when I had cleaned my apartment really well. I spoke to the management, who was very rude, about it and they said this is a standard charges and I would have to pay regardless the condition of my apartment.
The staff is incompetant and unhelpful. My bf and I were looking for a place to move and decided Mercer Island would be nice since it's between both Bellevue and Seattle. After visiting the apts, and seeing the new building being built as an add on, we decided this was the place for us. After putting down a signficant deposit, we were told that we'd receive weekly updates on the progress of the new buiding. That never happened. We had to call multiple times, even tricking the staff by calling the line designated for folks who would like to come check out the apartments. It's amazing how quickly they answered there, but never responded to the multiple voicemails I left. We were told the move in date would be 12/15, then on 11/29 I reached out again to confirm the date since I still needed to give my current apt notification of my move out. I left a message. No response. I called again, no response. After a few days of this, my bf then called the future residence line and finally got a pick up. They advised us the date had been pushed out, but they didn't have an idea of when they would be completed. Now, I'm a pretty patient person IF you just keep me in the loop. But this is ridiculous!! After a few more weeks we decided to go elsewhere since this whole experience was becoming more and more concerning. After we quickly found a new apt, I reached out to find out if we could recieve the deposit back since we never signed the lease. Of course... like always... I call, leave a message... get nothing back. I call, leave another message... get nothing back. I call, advise that I'll be stopping by the office for an update, still get nothing back. I just happend to call right before I was about to head over when I FINALLY got a pick up. The person this time adivsed me that though we haven't signed a lease, we couldn't get the deposit back. I asked why it took 4 calls for me to get that info, and she stuttered around about not being in office... calling me back... but umm... maybe she had the wrong number (I left it 4 freak'n times!!!).... This whole experience has been beyond frustrating. At this point I'm happy to eat the cost of the deposit just to officially be done with the Mercer.
I love living here. People are always friendly. The staff is engaged in creating community within the building and they take care of things right away when there are issues.