The staff is incompetant and unhelpful. My bf and I were looking for a place to move and decided Mercer Island would be nice since it's between both Bellevue and Seattle. After visiting the apts, and seeing the new building being built as an add on, we decided this was the place for us. After putting down a signficant deposit, we were told that we'd receive weekly updates on the progress of the new buiding. That never happened. We had to call multiple times, even tricking the staff by calling the line designated for folks who would like to come check out the apartments. It's amazing how quickly they answered there, but never responded to the multiple voicemails I left. We were told the move in date would be 12/15, then on 11/29 I reached out again to confirm the date since I still needed to give my current apt notification of my move out. I left a message. No response. I called again, no response. After a few days of this, my bf then called the future residence line and finally got a pick up. They advised us the date had been pushed out, but they didn't have an idea of when they would be completed. Now, I'm a pretty patient person IF you just keep me in the loop. But this is ridiculous!! After a few more weeks we decided to go elsewhere since this whole experience was becoming more and more concerning. After we quickly found a new apt, I reached out to find out if we could recieve the deposit back since we never signed the lease. Of course... like always... I call, leave a message... get nothing back. I call, leave another message... get nothing back. I call, advise that I'll be stopping by the office for an update, still get nothing back. I just happend to call right before I was about to head over when I FINALLY got a pick up. The person this time adivsed me that though we haven't signed a lease, we couldn't get the deposit back. I asked why it took 4 calls for me to get that info, and she stuttered around about not being in office... calling me back... but umm... maybe she had the wrong number (I left it 4 freak'n times!!!).... This whole experience has been beyond frustrating. At this point I'm happy to eat the cost of the deposit just to officially be done with the Mercer.
I love living here. People are always friendly. The staff is engaged in creating community within the building and they take care of things right away when there are issues.
The Mercer Apartment Building has very clean rooms. For the price (given the location, city, and that it's downtown), you get a slightly small room, yet with great accessibility. I would suggest checking out the other apartments in downtown Mercer Island though; you may find a better deal. The landlords are very nice and helpful for when you are looking for a specific type of place to live.
I lived at the Mercer for 6 months. I found the actual apartment facility to be great. I never heard a neighbor, location is good, the fitness gym was large and had newer equipment, and the pool was always warmed. One thing to watch out for is that the utilities are not that cheap. Expect to pay $70 per month, even if you do not turn on the heat or AC... The apartment staff was lacking however. Christina is generally nice and helpful, but Courtney is not the friendliest. When you ask for something, you have to remind them a couple times. Also, as mentioned in other reviews, the rules just seem to change overnight without any warning. Whether that be parking fees, move out fees, etc.. What really frustrated me was that after I moved out, I got a letter 2 months later saying they would only refund 50% of my deposit. Finally, they never closed my account with the energy company so the energy company is trying to continue to bill me.
I have found the staff to be very nice. Being a young professional on occasion my lifestyle did not directly mesh with some of the other residents. Addy and Lisa mitigated everything to ensure the mutual happiness with us and the other tenants. I love living there and can honestly say am happy I signed a two year lease.