Constant problems and maintenance inconveniences. Will nickel and dime you for every charge they can get out of you, rude and in your face office management. Shared laundry facilities are always being used. A/C is always having "maintenance" issues (you would think that kind of thing would be a priority in Arizona). My kitchen flooded with whatever my neighbor put in their drain, and the complex took forever to get someone to fix the plumbing, and not even a simple "sorry for the inconvenience." Now I have a hole in my wall from the plumbing service and the apartment complex will probably try to nickel and dime me for that when I move out. Look elsewhere if you want a normal living situation.
The location is fine but the staff and really absolutely everything about this apartment complex is horrible. There are roaches and bugs everywhere and the company doesn't seem to care enough to eliminate them (they might come to your house and spray if you ask, but it won't work and they'll charge you for it anyways). If you have any problems at all you can just call them and they can tell you there's nothing they can do. After even one month of living here I wanted to cancel my lease and move literally anywhere else. I highly recommend NOT moving into this apartment complex, EVER.
This is the worst apartment complex on the planet, they moved people into my apartment with me still in it. Tried to charge me over 400 in late fees, tried to put an eviction on my credit, and made me get a lawyer involved. Do NOT sign a lease with these people. I urge you at the sake of your sanity. I did nothing wrong, paid on time, and the leash agent Alicia is honestly the scum of the earth. Anything she tells you is a lie. I helped two people who were waking into the leasing office find another apartment as I was moving out. Good luck to any potential renters. I would choose anywhere else-- I have lived here for the past 7 months and I can honestly say I absolutely hate my apartment, and property manager Alliance that has taken over. Here is a brief synopsis of my great experience so far. First off, cockroaches, everywhere all the time. No mater the time of day, or how many times they have sprayed or baited the apartment. Not to mention the cockroaches are crawling in my light fixtures attached to the ceiling. Secondly, the "makeover" on the Cortesian has been the biggest pain in the rear. The pools, laundry rooms, and fitness centers are always closed, not to mention- When the "professional paint staff" came through they were 2 weeks off schedule, and one day when I walked out of my apartment a non-english speaking man wasn't paying attention and sprayed me and my poor dog HEAD TO TOE with brown paint. His only response was "I'm sorry." When I told the leasing office, they merely said "oh it's great you aren't mad, sorry about that." Well, guess what- I was mad. I am mad. The Cortesian is a complete dump. My carpet has come up 4 times already by merely walking on it, all of my bathroom fixtures attached to the walls have fallen off, and the new maintenance people pale in comparison to the old maintenance guy Aaron, who could and would fix anything, he even brought treats for the dog. Paragraph three of annoyances. I have the most awful upstairs neighbors. No matter what time of night, this morning it was 3am, they had music blaring so loudly I could hear every word from my bed where I had previously been sleeping. Do they get a warning for noise? No. But the jerks can call and claim that my dog is barking, when in fact it was the dog who lives next door while my dog snoozed in his cage. Then the property manager can find time to call and let me know it's "in my file." The last thing that kills me about this place is how overpriced it is. I pay over 820 dollars every month for a tiny one bedroom apartment. I would understand if I ever went out in old town, that there is a possible allure, however for a complete crap hole, the rent is outrageous. The ONLY plus of this complex is that utilities are cheap. I have yet to have a utilities bill over $50. Live here at your own risk
Terrible Terrible Terrible. Noise, MOLDMOLDMOLD that they do nothing about any of the issues and they have the WORST customer service skills in the world. Even when we got a bill showing a credit alls the super mean assistance manager would say was It was wrong.. It was wrong. She didn't even take the time to listen or understand. This is literally a years waste of money if you move here. You will regret it.
4 things you need to know before renting at the Cortesian 1. No Climate Control: The #1 thing anyone moving into this complex must know, is that you have no climate control from November - May. There were several weeks in between those months where my apartment reached temperatures exceeding 87 degrees F. I was not advised that the A/C would be shut off during those months prior to leasing. It took half the complex complaining to the mgmt company about the heat to have them switch A/C on a week early. 2. Maintenance is completely under-staffed: The maintenance staff is so small that even simple requests can take weeks. I feel for these guys. I had an issue with water temperature that ended up taking almost two months to fix, for a solid month there was a 2 foot by 1 foot hole in my bathroom that resulted in a bug problem. They ended up crediting my rent $100 for the inconvenience... very little considering I couldn't shower at home. 3. Packages consistently lost or stolen: Deliveries have been a major issue amongst myself and neighbors. Packages are commonly lost or stolen. 4. Office staff was always friendly: The office staff was always friendly and attempted to help as much as possible, but unfortunately their Management company offered them little to no support on resident issues. I have been a resident from December 2013-December 2014 my Move out date is Jan.17th.