This is the worst apartment complex on the planet, they moved people into my apartment with me still in it. Tried to charge me over 400 in late fees, tried to put an eviction on my credit, and made me get a lawyer involved. Do NOT sign a lease with these people. I urge you at the sake of your sanity. I did nothing wrong, paid on time, and the leash agent Alicia is honestly the scum of the earth. Anything she tells you is a lie. I helped two people who were waking into the leasing office find another apartment as I was moving out. Good luck to any potential renters. I would choose anywhere else-- I have lived here for the past 7 months and I can honestly say I absolutely hate my apartment, and property manager Alliance that has taken over. Here is a brief synopsis of my great experience so far. First off, cockroaches, everywhere all the time. No mater the time of day, or how many times they have sprayed or baited the apartment. Not to mention the cockroaches are crawling in my light fixtures attached to the ceiling. Secondly, the "makeover" on the Cortesian has been the biggest pain in the rear. The pools, laundry rooms, and fitness centers are always closed, not to mention- When the "professional paint staff" came through they were 2 weeks off schedule, and one day when I walked out of my apartment a non-english speaking man wasn't paying attention and sprayed me and my poor dog HEAD TO TOE with brown paint. His only response was "I'm sorry." When I told the leasing office, they merely said "oh it's great you aren't mad, sorry about that." Well, guess what- I was mad. I am mad. The Cortesian is a complete dump. My carpet has come up 4 times already by merely walking on it, all of my bathroom fixtures attached to the walls have fallen off, and the new maintenance people pale in comparison to the old maintenance guy Aaron, who could and would fix anything, he even brought treats for the dog. Paragraph three of annoyances. I have the most awful upstairs neighbors. No matter what time of night, this morning it was 3am, they had music blaring so loudly I could hear every word from my bed where I had previously been sleeping. Do they get a warning for noise? No. But the jerks can call and claim that my dog is barking, when in fact it was the dog who lives next door while my dog snoozed in his cage. Then the property manager can find time to call and let me know it's "in my file." The last thing that kills me about this place is how overpriced it is. I pay over 820 dollars every month for a tiny one bedroom apartment. I would understand if I ever went out in old town, that there is a possible allure, however for a complete crap hole, the rent is outrageous. The ONLY plus of this complex is that utilities are cheap. I have yet to have a utilities bill over $50. Live here at your own risk
Terrible Terrible Terrible. Noise, MOLDMOLDMOLD that they do nothing about any of the issues and they have the WORST customer service skills in the world. Even when we got a bill showing a credit alls the super mean assistance manager would say was It was wrong.. It was wrong. She didn't even take the time to listen or understand. This is literally a years waste of money if you move here. You will regret it.
4 things you need to know before renting at the Cortesian 1. No Climate Control: The #1 thing anyone moving into this complex must know, is that you have no climate control from November - May. There were several weeks in between those months where my apartment reached temperatures exceeding 87 degrees F. I was not advised that the A/C would be shut off during those months prior to leasing. It took half the complex complaining to the mgmt company about the heat to have them switch A/C on a week early. 2. Maintenance is completely under-staffed: The maintenance staff is so small that even simple requests can take weeks. I feel for these guys. I had an issue with water temperature that ended up taking almost two months to fix, for a solid month there was a 2 foot by 1 foot hole in my bathroom that resulted in a bug problem. They ended up crediting my rent $100 for the inconvenience... very little considering I couldn't shower at home. 3. Packages consistently lost or stolen: Deliveries have been a major issue amongst myself and neighbors. Packages are commonly lost or stolen. 4. Office staff was always friendly: The office staff was always friendly and attempted to help as much as possible, but unfortunately their Management company offered them little to no support on resident issues. I have been a resident from December 2013-December 2014 my Move out date is Jan.17th.
When I moved in in 2010, I'd have probably given them a 4-star rating. The location is great, the management (we called them the "Golden Girls") was friendly and knew me by name, and maintenance response times were quick and efficient. Any issues I had were politely handled by the friendly, "motherly" ladies in the office. They handed out bagged breakfasts on occasion in the mornings as you'd drive out of the complex, had popcorn popping in the office for residents, movie rentals available, and really went out of their way for the residents. THAT version of the Cortesian gets at least a 4-star rating from me. Then, Alliance took over in 2012. The Cortesian went downhill FAST. They canned all the office staff and replaced them with a bunch of young know-nothings. Every time I went in there somebody new was working who had no idea who I was, etc. Not very welcoming or home-y. Random employees coming and going, no consistency. Maintenance issue response times at least doubled. I was used to getting things addressed by the old management within a day or so.... waiting a week became common. The maitenance guy was nice - but there was only one, so they're WAY understaffed now. Included utilities became a thing of the past. While they renovated the laundry rooms, the new (and cheap) machines, along with the new credit card machine, are ALWAYS out of order. Every weekend there were more machines NOT working than there were working. The fitness center was rehabbed but is consistently closed for who knows why. I can't even count how many times I woke up to cold showers and the hot water not working. A cold shower is always a great start to the day. They re-painted the exterior of all the buildings, but told us less than a day beforehand to clear off our balconies, otherwise our items would be disposed. Luckily I checked my junk mail to find that email, but I'm sure others found it too late. Maitenance/rehab work has been going on forever with the swimming pools, and it starts at about 7 am (as does landscaping), so good luck trying to sleep in once in awhile. The office staff also treated my wife extremely rudely when she tried to retrieve a fob for the laundry rooms, which I was none too pleased about. Roaches, bugs.... I could go on and on. It's amazing how the management and office staff ruined what was a nice place when I moved in. I think the icing on the cake is their website, which depicts models and buildings not even associated with the Cortesian, and they call themselves a "renovated masterpiece" on it. So add false advertising to the list. Upon moving out, they hounded us for triple-digit "move-out" costs despite us having a maid service clean the place from top to bottom upon moving out. According to the lease they're supposed to advise the tenants of when the move out inspection will be so the tenant can be present, but they didn't with us. When I called them out on it, they claimed we "gave up that right when we turned in our keys." Both attorneys I spoke with said their claim and interpretation of the lease wouldn't hold up in court, and their assessed charges were illegitimate, but the cost to take them to court exceeded the amount they were charging so it wasn't really worth it. CURRENT TENANTS: DEMAND TO BE PRESENT AT YOUR MOVE-OUT WALK-THRU. And their current property manager as of April 2013 is not pleasant to deal with. She's more concerned with collecting money than working with tenants to solve problems... there are apartments north, south, east and west of this place...move into one of those, cause they can't get much worse than this place.
DO NOT MOVE HERE! At one time this complex was a good balance of location and price, but over the past year or so you might as well live in west or south phoenix. Just to give you an idea of the environment you'll be living in, there have been two instances where the Scottsdale SWAT team had to be called in. There was also a drug deal gone bad where someone got stabbed and recently one of the residents tried to kidnap a young girl. The management has changed hands more times than I can count, and the most recent company (Alliance) is the worst of them all. Their 1st month they advised me they had no records of my previous rental history, and yet told me I had to pay $25.00 or they would take me to court. They couldn't tell me what it was for or why, nor did they care. They are also making every current resident reapply and their fee structure reads as if someone w/schizophrenia wrote it. The lease can be for 6, 8, 10, or 11 months and depending on the length of your lease you rent may be going up. Run, don't walk to any other complex even if you have to pay more. There is nothing about the Cortesian than is worth paying rent for.