Constant problems and maintenance inconveniences. Will nickel and dime you for every charge they can get out of you, rude and in your face office management. Shared laundry facilities are always being used. A/C is always having "maintenance" issues (you would think that kind of thing would be a priority in Arizona). My kitchen flooded with whatever my neighbor put in their drain, and the complex took forever to get someone to fix the plumbing, and not even a simple "sorry for the inconvenience." Now I have a hole in my wall from the plumbing service and the apartment complex will probably try to nickel and dime me for that when I move out. Look elsewhere if you want a normal living situation. Not to mention I have to hike to get to my car because I have no parking access near my apartment due to more "maintenance" that was supposed to be done in early July, but keeps getting "delayed". Yet I never see anyone working at the construction site that was once my parking lot. The location is not worth the hassle of living here.
This used to be a great complex to live on until Greystar took over. We were persuaded into signing a contract, they guaranteed us nothing would change and now they are constantly sneaking fees into our monthly charges. Even in case of death they will make you pay rent, which kinda tells a lot about who you are dealing with here. Greystar is inflexible and they are such a big company than it's worthless to try and work things out with them. Do not sign anything with Greystar and do not move to this complex. There are way better offerings around, some way bigger for the same price. If you do visit and feel like this is the right place for you, I just wish you luck than nothing ever happens to your and in your house.
Been here 6 months. I knocked a star off for the delayed parking construction, which should have resulted in a parking spot fee refund, but it's $5 so no biggie. Management is polite. I had a problem with my shower head and they had a guy to fix it in 3 hours. A/C works fine in my unit. Utilities are capped so I keep it cranked down. Not the most modern place but the remodeled units (as mine is) are nice enough. Great location.
This is the worst apartment complex on the planet, they moved people into my apartment with me still in it. Tried to charge me over 400 in late fees, tried to put an eviction on my credit, and made me get a lawyer involved. Do NOT sign a lease with these people. I urge you at the sake of your sanity. I did nothing wrong, paid on time, and the leash agent Alicia is honestly the scum of the earth. Anything she tells you is a lie. I helped two people who were waking into the leasing office find another apartment as I was moving out. Good luck to any potential renters. I would choose anywhere else-- I have lived here for the past 7 months and I can honestly say I absolutely hate my apartment, and property manager Alliance that has taken over. Here is a brief synopsis of my great experience so far. First off, cockroaches, everywhere all the time. No mater the time of day, or how many times they have sprayed or baited the apartment. Not to mention the cockroaches are crawling in my light fixtures attached to the ceiling. Secondly, the "makeover" on the Cortesian has been the biggest pain in the rear. The pools, laundry rooms, and fitness centers are always closed, not to mention- When the "professional paint staff" came through they were 2 weeks off schedule, and one day when I walked out of my apartment a non-english speaking man wasn't paying attention and sprayed me and my poor dog HEAD TO TOE with brown paint. His only response was "I'm sorry." When I told the leasing office, they merely said "oh it's great you aren't mad, sorry about that." Well, guess what- I was mad. I am mad. The Cortesian is a complete dump. My carpet has come up 4 times already by merely walking on it, all of my bathroom fixtures attached to the walls have fallen off, and the new maintenance people pale in comparison to the old maintenance guy Aaron, who could and would fix anything, he even brought treats for the dog. Paragraph three of annoyances. I have the most awful upstairs neighbors. No matter what time of night, this morning it was 3am, they had music blaring so loudly I could hear every word from my bed where I had previously been sleeping. Do they get a warning for noise? No. But the jerks can call and claim that my dog is barking, when in fact it was the dog who lives next door while my dog snoozed in his cage. Then the property manager can find time to call and let me know it's "in my file." The last thing that kills me about this place is how overpriced it is. I pay over 820 dollars every month for a tiny one bedroom apartment. I would understand if I ever went out in old town, that there is a possible allure, however for a complete crap hole, the rent is outrageous. The ONLY plus of this complex is that utilities are cheap. I have yet to have a utilities bill over $50. Live here at your own risk
The location is fine but the staff and really absolutely everything about this apartment complex is horrible. There are roaches and bugs everywhere and the company doesn't seem to care enough to eliminate them (they might come to your house and spray if you ask, but it won't work and they'll charge you for it anyways). If you have any problems at all you can just call them and they can tell you there's nothing they can do. After even one month of living here I wanted to cancel my lease and move literally anywhere else. I highly recommend NOT moving into this apartment complex, EVER.