If the apartment wasn't decent sized and the grounds kept in fairly decent shape, I would be sad there isn't a zero start rating. The office staff are terrible. They are rude and don't believe in customer service. They treat you like you're an interruption to their day and that if you have an issue, it is probably your fault. We switched apartments and the first month in the new apartment, the neighbors fire alarm low battery beeped non-stop for over a month. They said they couldn't figure out why and that we would just have to live with it. They enter the apartment without notification and for a non-emergency, and then get mad when your dog barks and snarls at them. We have told them several times not to enter the apartment unless we know in advance so we can secure our dog, but they continue to try and enter. They told us to put a note on our door to let them know they can't enter. apparently it is too hard to check the notes on the apartment to see if they can enter. They do a crappy job fixing things. Unless you want to pay substantially more for an upgraded apartment the appliances are pushing 15-20 years old. Like others have stated, the snow removal is abysmal. They do a terrible job of snow removal and usually plow your car in to a spot and you have to dig it out. They wont salt/shovel walkways until it has completely stopped snowing so it builds up and gets slippery. They don't clean the hallways or entry ways very often and there is usually dog pee or spit in the elevators. As soon as we can find something else, we will be out of here!! And yes, they raise the rent an exorbitant amount every year, usually several hundred dollars.
Maintenance was terrible. It was difficult to get anybody to respond, and when they did, they did a horrible job. Rent was jacked up every year so excessively that I could no longer afford to live there. Parking spaces are so tight it is difficult to get out of the car if you are parked next to someone else. Snow removal was abysmal.
Don't live here! The office does a terrible job! They lose papers and then blames you for not returning it. They get a package but lose it and forget to put a note to pick up the package. They really don't care as long as you pay the rent. But they are very disorganized. They also turn off the water at least once a month. The only good thing about this apartment is the location. But then again there are other apts in this neighborhood.