First thing: As of May 5th 2015, they had changed the name to Oakwood Raleigh at Brier Creek under new management. There are signs all over covering the stone signs that said Courtney Estates. (Thank goodness the corner sign at ACC Blvd still reads as Courtney Estates Drive which is the only memory of the name). I did love and do miss Courtney Estates though. So far, so good....going on my third (3) year...stay tuned.
It is such a disappointment. The location is wonderful, the apartments are very well kept but the management is my biggest disappointment. The "manager" Ashley, I think is her name, is the most unreasonable person I have ever dealt with. She doesn't like to listen, she is very rude and never gives the resident the reason. I had my boyfriend deliver himself a package to my place due to him being out of town and scared of the package being taken away at his place. I went to pick up the package at the office and was told that the package was sent back with UPS due to it not being "under a residents' name" I was a bit confused about this "policy" because it doesn't make much sense, it is still under my address either way, I left and spoke to my boyfriend about it. He called UPS and was told that the package only shows that it was delivered, nothing about it being sent back to sender. The next day my boyfriend gave the office a call trying to figure out where his package might have been, the same lady spoke to him and told him that the package is still at the office waiting for UPS to pick it up! She could have given it to me in the first place but preferred to lie about it and said it was already on the way back to the sender. My boyfriend had many questions for her, trying to figure out when she will send it back and figuring out what to do next with UPS but she finished by saying "This conversation is over" at this point my boyfriend was fed up so he continued to call her by what she was, I completely understand he might have been out of line, but so was she. She was completely unreasonable in EVERY way possible and not helpful at all. She could have given me the package in the first place and save herself of all the headache. She then called my brother and threatened to throw us out of the complex due to my boyfriend's behavior to her. Lets see how that goes for her! I hope to reach higher management because she is the least helpful and understanding manager I have ever met in my life. My brother and I will definitely be moving out on our own soon enough, not just because of her but also because of the high cost of rent! It is way overpriced and not worth the "SERVICE" at all.
Nice apartments, but management is way to strict on the guest policy...
Be for warned - if you move here and for whatever reason, they need to replace the carpet when you leave, they pro-rate it on a 10 year replacement and they use the chaeapest carpet possible. Meaning, I was there two years and they are charging me 80%. Everywhere else generally does it on a 5 year basis. They refused to designate a smoking area by the pool so if you have children, forget about hanging out by the pool without people smoking all around you (including in the pool). In addition, equipment in the gym was broken since I moved in and was never fixed and good luck ever getting time to use the basketball court. There are always a group of people there that I don't think even live in the complex.
Run away when you still have a chance!!! This was by far the worst experience of my life. My time spent living in this community was an expensive horror that I paid for... This walls are so thin that you will need to be watching whatever you neighbor is watching just to keep your sanity. This simple everyday foot steps an door closing sound like they are inside of your apartment. I had to get ear plugs just to get a good night sleep.( Thats a Fact) If your not ready to go to the pool during the summer months and smoke and drink in the pool then you wont fit in! We would go the pool and people would be smoking in the pool like it was a redneck community. ( with management watching) The screaming in the hall ways will most certainly keep you on edge so be prepared for that. Also the traffice noise is something we didnt think about until the first night in our comfy bed. Someone above us smoked and it would travel throught the vents in the master bath and stink up our master bedroom to the point we had to open our windows.I could go on... When I finally had enough and complained with no response from management! I looked at the reviews online and they say everything I just said in many more reviews. If you choose not to listen to my warning, you will with you had when its no more than a month into your lease...Run Now!!!! ( All True) Nothing has been embellised.